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McKinsey on Consumer and Retail

McKinsey Retail & Consumer Goods

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.

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21 episodes
Avg 24 min
English

Episodes 21

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September 27 · 24 min
Convenience or discovery: Which mission will your store serve?
As AI reshapes how consumers browse, shop, and buy, retailers must choose a mission for every location—and commit to it. See www.mckinsey.com/privacy-policy for privacy information
August 27 · 28 min
Pacsun’s Gen Z playbook: Listen, learn, and let go
Pacsun CEO Brieane Olson talks to McKinsey partner Pamela Brown about community co-creation, leadership lessons, and what’s next for Gen Z and for Pacsun. See www.mckinsey.com/privacy-policy for privacy information
April 2 · 22 min
From dashboards to decisions: Empowering merchants with agentic AI
Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance? See www.mckinsey.com/privacy-policy for privacy information
February 5 · 25 min
Rethinking restaurant success
Union Square Hospitality Group’s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining. See www.mckinsey.com/privacy-policy for privacy information
Oct 9, 2025 · 26 min
How today’s consumers are spending their time and money
What are the trends shaping consumer sentiment and behavior in 2025—and what are the implications for brands and retailers? See www.mckinsey.com/privacy-policy for privacy information
Sep 8, 2025 · 23 min
Holiday shopping 2025: US consumers hunt for early deals
They’re concerned about inflation and looking for value, so US consumers are changing their shopping habits this holiday season. Here’s what that means for retailers and consumer goods companies. See www.mckinsey.com/privacy-policy for privacy information
Aug 28, 2025 · 27 min
A close look at the global beauty industry in 2025
We asked 15,000 consumers and 100-plus executives for their perspectives on today’s beauty market. In this episode, we highlight the themes that emerged from our research. See www.mckinsey.com/privacy-policy for privacy information
May 7, 2025 · 22 min
How the sporting goods industry can turn uncertainty into opportunity
The authors of a new report, Sporting Goods 2025, explore key themes that will shape the market and highlight consumer trends that could represent paths to growth. See www.mckinsey.com/privacy-policy for privacy information
Oct 2, 2024 · 24 min
Portfolio and performance: Priorities for CPG leaders
The consumer goods industry, once an investor darling, has underperformed in recent years. Companies can prioritize six actions to simultaneously revive revenue growth and cut costs. See www.mckinsey.com/privacy-policy for privacy information
Feb 22, 2024 · 21 min
Luxury retail is about ‘emotions, not transactions’
The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations. See www.mckinsey.com/privacy-policy for privacy information
Jan 30, 2024 · 23 min
How product design can yield ‘triple wins’: Growth, margin, and sustainability
Some consumer companies have simultaneously increased sales, cut costs, and reduced carbon emissions. Their secret? Paying closer attention to the design of their products and packaging. See www.mckinsey.com/privacy-policy for privacy information
Dec 12, 2023 · 23 min
The art and science of reducing retail shrink
Retailers need a data-informed, collaborative, store-by-store approach to combat shrink. The payoff: higher profits and better customer experience. See www.mckinsey.com/privacy-policy for privacy information
Nov 13, 2023 · 24 min
Holiday shopping in 2023: ‘It started early and will end late’
In search of the best deals, US consumers are spreading out their spending across several months this holiday season. Here’s what that means for retailers. See www.mckinsey.com/privacy-policy for privacy information
Oct 31, 2023 · 28 min
How to do a ‘retail reset’: Priorities for retail leaders
The most successful retailers will be those that undergo a full reset—by harnessing new technology, creating ecosystems, engaging their workforce, and investing in private brands. See www.mckinsey.com/privacy-policy for privacy information
May 11, 2023 · 25 min
Consumers are spending on sustainable consumer goods: Highlights from new research
Which sustainability attributes matter most at the point of sale? Do consumers pay attention to sustainability claims? A new report from McKinsey and NielsenIQ provides answers. See www.mckinsey.com/privacy-policy for privacy information
Apr 13, 2023 · 25 min
Purposeful growth in retail: Perspectives from two former Nike execs
What does purposeful growth look like in the retail sector? Christiana Shi and Stuart Hogue, former senior leaders at Nike, speak with McKinsey’s Brian Gregg about the company’s formula for serving customers—with a focus on digital transformation and the direct-to-consumer model. See www.mckinsey.com/privacy-policy for privacy information
Mar 2, 2023 · 20 min
‘Let’s not just rely on data’: Holt Renfrew’s Anne Pitcher on the future of retail
The department-store veteran explains how retailers can become more consumer-centric, experiential, sustainable, and diverse than they’ve ever been. See www.mckinsey.com/privacy-policy for privacy information
Sep 29, 2022 · 25 min
The state of grocery retail around the world
Read more > Listen to the podcast (duration: 25:07) > A survey of 30,000+ consumers and 100+ grocery CEOs reveals the challenges—and opportunities—that grocery retailers face today. See www.mckinsey.com/privacy-policy for privacy information
Sep 8, 2022 · 22 min
How Europe’s CPG leaders can navigate inflation
Read more > Listen to the podcast (duration: 22:07) > With inflation persisting, consumer-packaged-goods manufacturers can’t rely on the strategies that got them through the past two years. It’s time for a reset. See www.mckinsey.com/privacy-policy for privacy information
Jul 28, 2022 · 25 min
The ‘Great Attrition’ in frontline retail—and what retailers can do about it
Read more > Listen to the podcast (duration: 25:52) > New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly, or risk losing more than half their store staff. See www.mckinsey.com/privacy-policy for privacy information

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