New hire not working out? 2 gaps leaders miss

Most new-hire problems are process problems, not people problems. Host Lia Garvin pinpoints the two hiring-process gaps leaders commonly skip — both happen before a new hire can hit their stride — and offers practical fixes managers can use in the first weeks to improve onboarding, role clarity, and accountability. For founders, people managers, and business owners who want faster ramp-up and better retention.

In this episode you will learn:

• Why the interview needs to go beyond skills questions, and what happens when expectations go unset
• The Google story: a senior hire from McKinsey who had every qualification and still wasn't set up to succeed, and exactly what was missing from day one
• What knowledge transfer actually looks like for a senior role and why it's the highest-leverage investment you can make in the first two weeks
• How to get aligned on what success looks like in the first 90 days, even when you're not fully sure yourself
• The real cost of turnover: Gallup's 50-200% replacement cost in real dollars, and why this conversation is worth having

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© 2026 Lia Garvin / Managing Made Simple