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Managing Made Simple

148: Want to avoid feedback conversations from going off the rails? Do this.

Nov 26, 2024 · 13 min · Season 1 · 9.7 MB
0:00-13:22

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What do you do when feedback doesn’t land the way you’d hoped? In this episode of Managing Made Simple, I dive into a common challenge for managers—team members who respond defensively to feedback—and share actionable strategies for resetting expectations.

Key Topics Covered:

  • Feedback Gone Wrong [0:00]
    How to navigate situations where your feedback is brushed off or met with defensiveness.
  • Resetting Norms [4:12]
    Tips for re-establishing communication norms and setting the tone for respect.
  • Making Feedback Actionable [9:15]
    Using SPI (Situation, Behavior, Impact) to deliver clear and actionable feedback.

Giving effective feedback is a skill, and it’s one your team can learn together. If this is a challenge you’re facing, I’m here to help. I offer team workshops and one-on-one coaching to make tough conversations easier and more effective. Reach out at hello@liagarvin.com or share my info with your decision maker to get started.

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WORK WITH LIA:

How many times have you thought "I wish this whole managing people thing was a little easier" or better yet - "tell me what to do to be a better manager and I'll do it"?

I've got you covered ;) My new book, The New Manager Playbook, your comprehensive guide to managing with ease and confidence launches on January 27th and I could not be more excited to share it with you.

Head to liagarvin.com/newbook for exclusive updates and bonuses related to launch.

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Website: https://www.liagarvin.com/
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Music by: https://www.instagram.com/isaacy8s/


Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo

Looking for support for yourself of your team? I've got you covered.
Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work.

I transform teams from cost centers to profit centers with practical tools and research-backed strategies that make managing EASIER.

Get all the details at: www.liagarvin.com
Contact: liagarvin.com/contact
Email: hello@liagarvin.com

Follow on Instagram: https://www.instagram.com/lia.garvin
Watch on YouTube: https://www.youtube.com/@Lia.Garvin

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© 2026 Lia Garvin / Managing Made Simple