August 19 · 37 min
Making Complaints Count
Parliamentary and Health Service Ombudsman
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
- 20 episodes
- Avg 33 min
- English
- February 24 · 43 min
Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count
- Dec 1, 2025 · 23 min
Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman
- Jul 9, 2025 · 32 min
Episode five | Complaint Standards
- Apr 23, 2025 · 31 min
Episode four | Lisa Cowley, CEO at Beacon Vision
- Feb 10, 2025 · 29 min
Episode three | Dr Tony Dysart
- Dec 16, 2024 · 41 min
Episode two | Bishop Dr Desmond Jaddoo MBE
Jul 26, 2024 · 25 minEpisode one | Rebecca Hilsenrath
Mar 28, 2024 · 29 minRadio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman
May 24, 2022 · 38 minAngela MacDonald on her role as Complaints Champion for UK Government
- May 6, 2022 · 51 min
Will Powell on the tragic loss of his son and his 30-year quest for justice
Jun 24, 2021 · 33 minDay Riley on being transgender, mental health and what Pride means to her