Mailin’ It! - The Official USPS Podcast

United States Postal Service

As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.

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20 episodes
Updated July 21

Episodes20

Newest first

July 21 · 35 min
Why Millions of Books Travel Free Through the Mail
In this episode of Mailin’ It, we explore one of the nation’s oldest federal accessibility programs, Free Matter for the Blind. For over 90 years, USPS and the Library of Congress’ National Library Service for the Blind and Print Disabled (NLS) have partnered to deliver free, accessible reading materials, tactile books, and specialized playback equipment to Americans with print disabilities. NLS Director Jason Broughton joins to discuss the history of the program, and the critical role USPS “las
July 7 · 29 min
America's Story, One Stamp at a Time
Celebrating America’s 250th anniversary, this special episode of Mailin’ It! explores America’s miniature scrapbook, revealing how postage stamps have chronicled key moments in U.S. history. Smithsonian Postal Museum Curator of Philately Daniel Piazza joins hosts Karla and Jeff to reveal how stamps evolved from simple delivery receipts into powerful reflections of our nation’s triumphs, struggles, and evolving cultural identity. Discover the stories behind how these tiny works of art have captur
June 23 · 25 min
The Woman Who Tried to Steal Graceland
In this True Crime episode of Mailin’ It!, hosts Karla and Jeff are joined by U.S. Postal Inspector Jan Bodón to unpack the plot to steal Graceland. Hear how investigators followed a bizarre trail of fake companies, forged notary stamps, and shredded documents to stop a fraudster from foreclosing on Elvis Presley’s iconic home. Additionally, listeners of this episode will learn crucial lessons on how to safeguard against deed fraud.
June 9 · 22 min
From Waste to Worth: How USPS Powers the Circular Economy
In this episode of Mailin’ It!, USPS Chief Sustainability Officer Jennifer Beiro-Reveille joins the show to shine a light on how the Postal Service is championing the “circular economy.” Listeners will learn how the organization is driving major environmental change by diverting materials from landfills, increasing package recyclability, and even helping customers shrink their own carbon footprints.
May 19 · 17 min
Your Questions Answered
In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino answer some of the questions USPS customers ask most—from “Where’s my package?” to how mail is tracked, forwarded, and delivered across the country. Along the way, they pull back the curtain on the Postal Service’s vast delivery network, explain how tools like Informed Delivery work, and share practical tips for avoiding scams, protecting your mail, and getting help when you need it. Whether you are mailing across town or across t
May 5 · 33 min
No Mail, Low Morale: The 6888’s Courage to Deliver
In this episode of Mailin’ It!, retired U.S. Army Colonel Edna Cummings joins to share the extraordinary story of the 6888th Central Postal Directory Battalion. Listeners will learn how these 855 pioneering women overcame immense challenges to clear a massive backlog of mail for millions of American soldiers during World War II.
April 14 · 28 min
Under the Hood of USPS: Automation, Innovation and AI
In this episode, we are joined by Linda Malone, VP of Applied Engineering, to showcase how USPS is at the forefront of technology. The conversation explores the shift from traditional letter mail to doorstep parcel delivery and how technology is enabling USPS to transform its network to adapt to this change. From high-speed sorting systems to the role of AI in improving efficiency and tracking, discover how these USPS advancements are creating new services and value for customers across the na
March 31 · 22 min
The Spy Who Delivered: Elizabeth Van Lew’s Secret Postal Legacy
This episode of Mailin' It! celebrates Women's History Month by exploring the extraordinary life of Elizabeth Van Lew, a prominent Richmond socialite who risked everything to operate a successful Union spy ring from the heart of the Confederacy. Joined by historian and former postmaster Sara Martin, hosts Karla Kirby and Jeff Marino uncover the story of how Van Lew's espionage and unwavering loyalty led to her groundbreaking appointment as the postmaster of Richmond, Virginia, after the Civil Wa
March 17 · 28 min
A Banner Year for Stamps: The 2026 Lineup
In our annual stamps episode, see American history and culture in a whole new way. This episode of Mailin’ It! highlights why 2026 is a landmark year for stamps, transforming them into a vibrant gallery of the American experience. Joined by USPS’s Stamp Services Director Lisa Bobb-Semple, hosts Karla Kirby and Jeff Marino explore a lineup that celebrates who we are as a country. From the World Stamp Expo in Boston to the secret designs still under wraps, 2026 is the year USPS invites every Ameri
March 3 · 26 min
Voice Clones & Phony Texts: Artificial Intelligence Fraud
For National Consumer Protection Week, Mailin’ It! tackles the growing threat of AI-powered fraud with Stephanie Glad, the U.S. Postal Inspection Service's Program Manager for Mail Fraud. Stephanie tells Karla and Jeff how scammers are leveraging sophisticated technology, such as voice cloning and AI-generated text, to make their schemes more personal, urgent, and difficult to detect. She also gives listeners important tips on how to identify these advanced scams, protect their personal informat
February 10 · 32 min
Fraud, Forgery, and a Dead Man in Sherman Oaks
In this true crime episode of Mailin’ It!, we are joined by U.S. Postal Inspector Lyndon Versoza to hear how the U.S. Postal Inspection Service uncovered a complex, multimillion-dollar fraud that began with a missing person. Inspector Versoza explains how a ring of criminals took over a man’s home and identity after he disappeared, stealing more than $3.9 million from multiple victims.
January 27 · 24 min
Letters Home: The Great Migration and the Power of Connection
The Great Migration transformed American cities and communities as millions moved from the rural South to the urban North, but few realize the vital role the Postal Service played along the way. In this episode of Mailin’ It!, we sit down with historian Jim Bruns to discuss how the mail connected families, spread opportunity, and supported economic mobility and civic engagement during one of the largest population shifts in U.S. history.
Dec 15, 2025 · 30 min
Behind the Scenes of Peak Shipping Season
It’s peak season once again, and the Postal Service is ready to deliver. In this episode, we explore how USPS prepares for the largest annual surge in mail and packages. Postal executives Isaac Cronkhite, Chief Processing and Distribution Officer, and Elvin Mercado, Chief Retail and Delivery Officer, break down the Postal Service’s year-round preparation for peak season and the major upgrades rolling out nationwide. Whether you’re sending gifts or simply interested in what it takes to move billi
Dec 2, 2025 · 28 min
Direct Effect: Training the Next Generation of Marketers
Digital may dominate the marketing conversation today, but the newest generation of marketers is discovering the power of direct mail through USPS Direct Effect. In this episode, Karla, Jeff, and guests Carl Boettner and Izzie Gerber, dive into the program designed to teach marketing students how physical mail and digital tools work together to build smarter, more creative campaigns. Hear first-hand program experience, from competing in a marketing challenge and creating campaigns for real clien
Oct 28, 2025 · 22 min
Evolving eCommerce Shipping Solutions
eCommerce is changing the way America ships, and the Postal Service is right at the center of it. Tune in to hear Heather Maday, Senior Director of Sales Enablement at USPS, explain how USPS is powering the online shopping boom. Through USPS’ expanding processing network, data-driven logistics, and innovative products, businesses are shipping smarter and saving money. Whether you’re an online seller or just curious about what keeps your packages moving, this episode offers an inside look at how
Oct 1, 2025 · 32 min
A Conversation with New Postmaster General David Steiner
In this special episode of Mailin’ It!, USPS’s new Postmaster General David Steiner sits down with hosts Karla Kirby and Jeff Marino. Steiner describes his career journey from law to logistics leadership, shares what drew him to the U.S. Postal Service, and outlines his vision for guiding the organization through a period of transformation. Steiner discusses the opportunities and challenges ahead for an organization now in its 250th year. Keep an eye out for more from PMG Steiner on the USPS Blo
Sep 10, 2025 · 28 min
The Innovation Behind Safe Mail Delivery
How do engineers and the U.S. Postal Inspection Service work together to keep your mail and the people who deliver it safe? In this episode, our hosts explore the innovation and engineering behind preventing crime and protecting mail, packages, and postal employees and how those efforts are leading to safer, more secure delivery systems.
Aug 19, 2025 · 31 min
Exposing a $6 Million Mail Order Allergy Testing Scam – A USPIS True Crime Story
In this true crime episode of Mailin’ It!, we are joined by U.S. Postal Inspector Greg Ghiozzi to hear how USPIS uncovered a fake mail-order allergy testing company. Inspector Ghiozzi explains how the fraud scammed over 88,000 people out of nearly $6 million before USPIS put a stop to it. Discover how a mail carrier’s tip sparked a multi-year investigation that uncovered money laundering and ultimately led to an international arrest.
Aug 5, 2025 · 28 min
Transforming the Retail Experience
In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!
Jul 22, 2025 · 33 min
USPS 250 Years of Collecting Mail
In this special 250th anniversary episode, we are joined by Jim Bruns, President of the National Navy Museum Foundation and former Director of the National Postal Museum, to learn how USPS has shaped the nation from the very beginning. We discuss how mail collection evolved from horse drawn deliveries and tavern drop offs to the blue collection boxes, self-service kiosks, and e-commerce tools we use today. Discover how the Postal Service built America’s first communication network, changing the