Lobby Talks

By Marriott Tulsa Hotel Southern Hills

Go beyond the lobby and step into the real world of hotels. From front desk hustle to behind-the-scenes hustle, Lobby Talks shares honest stories, industry insights, and the people who make hospitality happen. Whether you’re a hotel pro, event planner, or just curious about what goes into a great stay, this podcast is your insider pass. New episodes every other Thursday.

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S4 · E8
Thursday · 50 min
Hotel Technology: The Future of Hospitality Part 1
Technology is changing hospitality, from AI-powered concierge robots that interact directly with guests to smart technology working behind the scenes to protect hotel rooms and improve operations. In Part 1 of our Hotel Technology: The Future of Hospitality conversation, Carly talks with two companies tackling very different challenges in the hotel industry. First, Sharon Yang, Chief Technology Officer at IntBot, joins us to talk about AI-powered concierge robots, including Tulse, the robot guests can meet at Marriott Tulsa Southern Hills. We discuss how robots are supporting hotel associates, improving guest service, and creating new possibilities for the guest experience. Then, Michael Linton, Chief Revenue Officer and General Counsel at REST, explains how their technology helps hotels detect smoking and vaping in guest rooms and respond to incidents before they become bigger operational problems. We'll explore how hotels are using technology today, how guests and staff are responding, and what these innovations could mean for the future of hospitality. This is Part 1 of a two-part conversation. Tune in to the next episode for Part 2 as we continue exploring the technologies shaping the future of hospitality, meetings, and events. Learn more: 🤖 IntBot: https://www.intbot.ai/ 🚭 REST: https://restsensor.com/demo Email: sales@restsensor.com Follow Lobby Talks for more conversations about hospitality, events, technology, tourism, and the people behind the experience.
S4 · E8
August 13 · 31 min
Turning Travel Photography and Videography Into a Career
What separates great travel content from content people instantly scroll past? In this episode of Lobby Talks, travel photographer Chris Warren Palmer and cinematic videographer Pedro (Peter Thomas) share the creative process behind producing compelling visual stories around the world. From working with minimal gear to managing demanding travel schedules and creating content that serves both artistic expression and business objectives, they reveal what life as a professional travel creator really looks like. We discuss the essential equipment every creator should carry, camera workflows, battery management, storage solutions, client collaborations, destination storytelling, and how photographers and filmmakers can develop a recognizable style while staying adaptable to every project. Whether you're an aspiring travel photographer, filmmaker, content creator, tourism marketer, hotel marketer, or creative entrepreneur, this conversation offers practical advice for building a sustainable creative career and producing content that makes an impact. Topics Covered:• Travel photography• Cinematic videography• Travel filmmaking• Content creation workflow• Camera gear and travel essentials• Photography and videography tips• Brand storytelling• Hospitality and tourism marketing• Destination content creation• Creative entrepreneurship• Social media strategy for creators• Building a career as a travel creator Whether you're creating content for clients, marketing destinations, or simply looking to sharpen your creative process, this conversation offers practical insights into the mindset, preparation, and storytelling behind impactful visual content. To explore more of Chris Warren Palmer's work, visit Shop Photography Art | C WARREN GALLERY LLC, experience his collection of fine art photography, and learn more about his creative journey. Connect with Peter Thomas: Follow Peter on LinkedIn to see more of his travel videography, creative work, and adventures behind the camera. 🔗 Peter Thomas on LinkedIn: Peter Thomas | LinkedIn #LobbyTalksPodcast #HospitalityPhotography #TravelVideography #CreativeCareer #TravelContentCreation #VisualStorytelling
S4 · E7
July 30 · 39 min
Route 66 Centennial: Ford Falcon Club Takes Over Tulsa
This week, Lobby Talks leaves the studio and heads to the Ford Falcon Club of America National Meet in Tulsa, Oklahoma, as enthusiasts from across the country gather to celebrate the Route 66 Centennial. More than a classic car show, this event is a masterclass in destination experiences, attendee loyalty, and community building. Hear from members who have traveled together for decades, discover why Oklahoma was the perfect backdrop for this celebration, and learn how shared experiences keep people coming back year after year. Featuring Route 66 historian and author Jerry McClanahan, this episode explores the history, stories, and spirit of the Mother Road, and why Oklahoma continues to play such an important role in the Route 66 experience. For hospitality and event professionals, this is a look at how destinations and communities can create meaningful experiences that turn one-time visitors into lifelong ambassadors. Want to be part of the Falcon community? Connect with the Falcon Club of America to learn more about the club and future gatherings at Falcon Club of America. Continue exploring Route 66 history and artwork from Jerry McClanahan. Looking to host your own automotive event, club gathering, or specialty meeting? Learn more about hosting your next event at Marriott Tulsa Southern Hills and Ruffin Event Center: Marriott Tulsa Southern Hills Ruffin Event Center
S4 · E7
July 16 · 19 min
Turning Hotels into Stories with Scott Eddy
What does the future of hotel marketing look like? According to Scott Eddy, it starts with better stories. In this episode of Lobby Talks, Scott joins us to discuss how hospitality is evolving beyond traditional marketing into a world powered by authentic content, personal branding, and meaningful storytelling. From highlighting hotel associates and local communities to creating content that reflects the real guest experience, Scott explains why the hotels that think like media companies will have the biggest competitive advantage. We also explore the differences between independent hotels and global brands, why authenticity matters more than polished advertising, how operations influence marketing success, and what destinations like Tulsa can do to stand out in an increasingly competitive travel landscape. Whether you're a hotel professional, tourism marketer, destination organization, meeting planner, or hospitality leader, this episode offers valuable insights into where the industry is headed—and how to stay ahead of it. Guest: Scott Eddy Topics: Hotel Marketing, Hospitality Marketing, Storytelling, Content Creation, Personal Branding, Tourism Marketing, Destination Marketing, Social Media, Hotel Branding, Hospitality Innovation.
S4 · E5
July 2 · 36 min
Critical Event Safety Advice from Law Enforcement You Can't Ignore
Critical Event Safety Advice From Law Enforcement You Can't Ignore In this episode of Lobby Talks, Chief Engineer Tom Williamson of Marriott Tulsa Hotel Southern Hills joins Captain Aaron McNulty of the Jenks Police Department for a timely discussion on hotel safety, event preparedness, threat awareness, and the importance of strong partnerships between hospitality professionals and law enforcement. From recognizing warning signs to creating safer experiences for guests and attendees, this conversation provides practical insights for anyone involved in meetings, events, or hospitality—and valuable advice that applies far beyond the industry. Because safety isn't just a responsibility—it's everyone's business. Disclaimer: The information shared in this episode is for general educational and informational purposes only. Safety procedures, emergency response protocols, and legal requirements vary by venue, organization, and jurisdiction. Listeners should follow applicable laws, local regulations, and their organization's policies, and consult qualified safety or legal professionals when developing or implementing event safety plans. The views expressed by the guest are their own and do not necessarily reflect those of Lobby Talks, Marriott Tulsa Southern Hills, Ruffin Event Center, or their affiliated organizations. This episode is intended to promote awareness and preparedness and should not be considered a substitute for formal safety training or emergency management instruction.
S4 · E4
June 18 · 26 min
How Hotels Can Make a Real Community Impact: YWCA Tulsa
Great hotels serve guests. Exceptional hotels serve communities. In this episode of Lobby Talks, we welcome Julie Davis, CEO of YWCA Tulsa, to discuss how hotels, event venues, and hospitality professionals can make a meaningful impact in their communities. Following the YWCA Tulsa Pinnacle Awards hosted at Marriott Tulsa Southern Hills, our team wanted to learn more about the organization's work and the challenges facing our community. Julie shares insights into YWCA Tulsa's mission, Safe Move Tulsa, homelessness, health equity, immigration services, workforce development, and ways local businesses can get involved. This conversation is especially valuable for: • Hotel operators and hospitality leaders • Event planners and venue managers • Community-focused businesses • Tulsa residents interested in local impact • Anyone passionate about service and leadership Topics include community partnerships, inclusive workplaces, supporting vulnerable populations, repurposing hotel resources for good, and using hospitality spaces to create positive change. Learn more or get involved at ywcatulsa.org. Lobby Talks is a hospitality and events podcast produced from Marriott Tulsa Southern Hills and the Ruffin Event Center, featuring conversations with industry leaders, community organizations, and innovators shaping Tulsa and the hospitality industry.
S4 · E3
June 4 · 31 min
Seeing Tulsa Through a Global Traveler's Eyes with Scott Eddy
People don't travel for attractions alone. They travel for experiences, connections, and stories. In this episode of Lobby Talks, TV host, speaker, content creator, and global traveler Scott Eddy shares his perspective on what makes destinations stand out in a crowded travel landscape. Through the lens of his visit to Tulsa, we explore the difference between places people visit and places they remember. Scott discusses the role of storytelling in tourism, how creators help shape destination perception, and why authenticity, culture, and human connection are often more impactful than any landmark or attraction. Drawing from years of traveling the world and working within the travel and hospitality industry, he offers valuable insights into how destinations can create meaningful connections with visitors and stand out by embracing what makes them unique. If you're passionate about hospitality, travel, tourism, destination marketing, or creating memorable guest experiences, this episode is packed with insights you won't want to miss. Learn more about Scott Eddy and follow his travels at www.mrscotteddy.com or find him on virtually any social media platform.
S4 · E2
May 21 · 44 min
Tulsa Voices: Creators Take the Mic
In this special Lobby Talks Podcast Content Lab session, Tulsa creators and local voices dive into conversations about food, travel, culture, live events, business, and the future of Tulsa. From hidden coffee spots and unforgettable concerts to spontaneous travel stories and emerging tech trends, this episode captures authentic perspectives from people shaping Tulsa’s creative community. We explore: • Tulsa food & beverage favorites • What makes events memorable • Experiencing culture beyond tourism • Travel styles and stories • Tech, hospitality, and business trends If you love Tulsa, creativity, entrepreneurship, travel, or meaningful conversations, this episode is for you. Follow Lobby Talks for more creator conversations and Tulsa Voices. #TulsaPodcast #LobbyTalks #TulsaVoices #Travel #Culture #Business #Tech #Hospitality #FoodCulture
S4 · E1
May 7 · 16 min
We Let AI Plan Our Luncheon: Here's How It Turned Out
In this episode of Lobby Talks, we put artificial intelligence to the test by letting it plan our Q1 Employee Appreciation Luncheon. From the theme to the activities, we explored a variety of AI tools to see which ones delivered the best ideas and how well they translated into a real event. While AI handled the planning, our associates made it happen. Tune in for behind-the-scenes insights on how the event came together, plus hear directly from our team as they share their thoughts on the experience. Could they tell AI was behind it? Did it feel any different? And most importantly, did it work? It’s a candid conversation about innovation, teamwork, and what happens when technology meets hospitality.
April 23 · 23 min
Why It Still Matters: Customs is Key — Crafting Bespoke Event Experiences Through Relationships
Step inside the world of global events with Melanie Bradshaw—now Senior Vice President of Marketing Operations, Global at SeneGence International. In this episode of Lobby Talks, we revisit our conversation to explore what it really takes to plan and execute large-scale events that leave a lasting impact. From early-stage strategy to final execution, Melanie shares how SeneGence creates experiences that go beyond the typical conference—blending brand, community, and production at a high level. We talk about evolving attendee expectations, the role events play in driving growth, and what separates a good event from a truly memorable one. At the center of it all is the importance of fostering relationships—building meaningful connections between brands and audiences, strengthening partnerships behind the scenes, and creating a sense of community that extends well beyond the event itself. With another successful SeneGence event just wrapped, this episode is a timely look at the strategy, coordination, creativity—and relationship-building—behind it all. Perfect for anyone in hospitality, marketing, or events—or anyone curious about how major experiences come to life. The episode also highlights the heart behind SeneGence’s mission, including their work through the Make Sense Foundation, a charity dedicated to empowering women and children. Learn more at: https://makesensefoundation.org
S3 · E8
April 9 · 39 min
How Tulsa Is Turning Meetings Into Major Deals
Tulsa is making headlines—and not just locally. We’re talking billions in new investment, global companies choosing Oklahoma, and a city quickly becoming the “Silicon Prairie.” In this episode of Lobby Talks, we sit down with Mike Neal, President & CEO of the Tulsa Regional Chamber, to unpack how Tulsa is turning meetings into major deals—and why business leaders from around the world are paying attention. From a record-breaking $7.3 billion in new capital investment through the Bridge to the Future 2030 initiative to major global wins like Google’s $9B expansion and international manufacturing facilities, this conversation reveals what’s really fueling Tulsa’s momentum. We also go beyond the numbers—diving into Tulsa’s competitive edge, its partnerships with Tribal Nations, and the cultural “cool factor” that’s putting the city on the national stage. Plus: Don’t miss our rapid-fire “Insider Tips from Mr. Tulsa” where Mike shares what truly blows away first-time visitors. If you're a meeting planner, business leader, or simply curious about where the future of business is heading—this episode is for you. 🔑 In This Episode: The strategy behind Tulsa’s $7.3B investment surge How global companies are choosing Northeast Oklahoma Why Tulsa is attracting top tech talent The role of culture, storytelling, and “cool factor” in economic growth Insider tips to elevate your next visit or event in Tulsa 📍 Learn more: Tulsa Regional Chamber → https://tulsachamber.com 🎧 Listen & Subscribe: If you’re enjoying Lobby Talks, make sure to subscribe on YouTube and your favorite podcast platform so you never miss a conversation shaping business, culture, and what’s next.
S3 · E8
March 26 · 18 min
Meet The Global Team Powering Hospitality
In this special episode of Lobby Talks, we take you behind the scenes of the meetings and events you experience every day. At Marriott Tulsa Southern Hills & Ruffin Event Center, the team delivering your conferences, weddings, and corporate events comes from cultures and countries around the world. Different languages, traditions, and perspectives all working together to create exceptional hospitality. You’ll hear from hotel leaders and frontline associates as they share real moments where culture, connection, and service came together to shape a guest’s experience. For meeting planners, event professionals, and hospitality leaders, this episode highlights something often overlooked in the industry: the people and global perspectives that power great events. Next time you attend an event, remember—the experience is shaped by a team that represents the world behind your event. Want to be part of the team? Connect with Lee Taylor, Director of Human Resources @ Marriott Tulsa Hotel Southern Hills & Ruffin Event Center Direct line: 918-523-3503 Email: lee.taylor@tmsh.net LinkedIn: https://www.linkedin.com/in/lee-taylor-59001229/ Have a hospitality or event story to share? Connect with us on LinkedIn or follow along on social media.
S3 · E6
March 12 · 34 min
Why People Stay: Training, Coaching, and Growing Hospitality Teams
Hiring great people is only the beginning in hospitality. Keeping them and helping them grow is the real challenge. In this episode of Lobby Talks, Rachell talks with Nicki, who leads internal training efforts, and Tami, a leadership coach who partners with the team to support development and growth. They discuss how training and coaching work together to build stronger hospitality teams, help employees discover leadership potential, and create a culture where people want to stay. The conversation explores building confidence in new team members, helping employees grow beyond their current roles, coaching emerging leaders through challenges, and why investing in development can transform jobs into meaningful long term careers. They also share powerful Turning Point moments when someone moves from simply doing the job to stepping fully into their potential. This episode was recorded with the teams at Marriott Tulsa Hotel Southern Hills and Ruffin Event Center. Want to learn more about coaching leaders and developing stronger teams? Connect with Tami Marie and book a strategy call. LinkedIn https://www.linkedin.com/company/tami-marie/ Website https://tamimariecoaching.com/
S3 · E4
February 26 · 14 min
When AI Checks In: A Conversation with Tulsa's Concierge Robot
🎧 Spotify Description We’re taking Lobby Talks on location — straight from the lobby of Marriott Tulsa Southern Hills. In this episode, we’re joined by Tulse, our concierge robot who helps guests find their way, supports events at Ruffin Event Center, and shares the best of Tulsa with visitors. You’ll hear how Tulse assists attendees, recommends local restaurants, and brings a new layer of innovation to hospitality — made possible through collaboration with IntBot. Then we wrap things up with a playful Thumbs-Up Challenge covering guest experience, event flow, and why robots and humans make a great team. From wayfinding to wow moments, this episode is all about how technology and hospitality come together to create memorable stays. Subscribe to Lobby Talks for more conversations from inside hotels, event spaces, and the people (and robots!) shaping guest experiences. Thanks for listening — we’ll see you in the lobby. To learn more about AI robots and explore how they can elevate the hospitality experience, visit: https://www.intbot.ai/
S3 · E3
February 12 · 20 min
Back of House: A Behind-the-Scenes Look At Hospitality in Action
In this episode of Lobby Talks, we take you behind the scenes for a real look at hospitality in action. Meet some of the newest faces on our team and hear from the people who keep everything running smoothly long before guests arrive. From collaboration across departments to solving unexpected challenges, this conversation highlights how preparation, teamwork, and adaptability shape every guest stay and event experience. Our team shares what it’s like working behind the scenes, the skills that matter most in hospitality, and how wearing many hats is just part of the job. Whether you’re an event professional, planner, or simply curious about what happens beyond the front desk, this episode offers insight into the people and processes that bring experiences to life. Follow Lobby Talks for more behind-the-scenes stories from hospitality and events. https://www.instagram.com/thelobbytalks/ https://www.facebook.com/p/Lobby-Talks-61576670436579/ https://www.linkedin.com/company/the-lobby-talks-podcast
S3 · E3
January 29 · 32 min
The Long Game of Hospitality: Perseverance, People, and Purpose
Hospitality isn’t a job—it’s a lifelong commitment to people. In this episode of Lobby Talks, we’re joined by Amar Pandey, a retired hotel owner and hospitality leader whose career spans over 40 years across Marriott and Hilton hotels, family-run restaurants, and countless professionals he’s mentored into leadership and ownership roles. From immigrating to the U.S. and transitioning from software engineering into hospitality, to owning and operating major hotel brands, Amar shares what it really takes to succeed in this industry for the long haul. We cover: · What defines great hospitality beyond brand standards · How hotel leaders can better support meeting and event planners · Why mentorship and attitude matter more than titles · The future of hospitality in a technology-driven world If you’re a hotel professional, meeting planner, event strategist, or hospitality leader, this conversation is full of timeless lessons you can apply today. Listen now and meet us in the lobby. Want more conversations like this? Follow Lobby Talks on LinkedIn at the-lobby-talks-podcast for weekly insights from hospitality leaders, event professionals, and the people shaping the future of our industry.
S3 · E2
January 29 · 32 min
Cracking the Cvent Code: How Venues Get Booked & Planners Book Smarter
How do venues get discovered on Cvent—and how can meeting planners book better, faster, and with more confidence? In this episode of Lobby Talks, we’re joined by Oliver Corser, Account Manager at Cvent, for a behind-the-scenes look at how the platform connects meeting planners with venues around the world. We break down what actually impacts visibility, rankings, and response rates—and how both sides of the sourcing process can work smarter. Venue sales managers will learn how to optimize their Cvent listings, avoid common RFP mistakes, and build stronger planner relationships. Meeting and event planners will walk away with practicaltips for writing better RFPs, using underutilized filters, and improving response quality from venues. We also explore what a great sourcing experience lookslike for both planners and venues, how Cvent is evolving with the future of meetings, and wrap with a fun “Dream Event, No Limits” segment. If you work in event planning, venue sales, hotel sales,or hospitality, this episode is a must-listen. 🎙️ Lobby Talks brings real conversations with industry leaders shaping the meetings and events world. Learn more about the venues and platforms featured inthis episode: Explore Ruffin Event Center: ⁠www.ruffineventcenter.com⁠ Discover Marriott Tulsa Southern Hills: ⁠marriott.com/tulse⁠ Source and plan smarter with Cvent: ⁠cvent.com
January 1 · 33 sec
Happy 2026 from Lobby Talks!
Happy New Year from Lobby Talks. Season 3 is officially underway, and we’re taking a short pause this week before continuing with more conversations for hospitality, meetings, and events professionals. New Season 3 episodes coming soon. Until then, thank you for listening and being part of the Lobby Talks community. 👉 Follow Lobby Talks and explore all episodes, clips, and socials here: https://linktr.ee/Thelobbytalks?utm_source=linktree_profile_share&ltsid=ff29637e-ee1d-40dc-8bc0-89734e4d2e08
S3 · E1
Dec 18, 2025 · 36 min
Why Tulsa is the Next Big Event Destination: Inside Tulsa Tourism with Sarah Inboden
Tulsa is having a moment—and it’s just getting started. In this episode of Lobby Talks, Rachell LeLeux, Director of Sales & Marketing at Marriott Tulsa Southern Hills & Ruffin Event Center, sit down with Sarah Inboden, Vice President of Experience & Events at Tulsa Regional Tourism, to explore why Tulsa is becoming a top destination for tourism, meetings, and major events. Sarah shares how collaboration across the city, standout hospitality, and landmark moments like hosting the PGA have helped elevate Tulsa’s national profile. We also dig into the economic ripple effect of tourism and why creating comfort is at the heart of true hospitality. Plus, don’t miss our “This or That: Tulsa Edition” for insider picks on must-see local experiences. 🎙️ Lobby Talks — conversations at the intersection of hospitality, events, and place. 👉 Discover what makes Tulsa unforgettable at VisitTulsa.com
S2 · E9
Dec 4, 2025 · 32 min
From Conventions to Check-Ins: Tulsa GMs Redefine Collaboration
In this episode of Lobby Talks, host Ravi Sharma, General Manager at Marriott Tulsa Southern Hills, sits down with Austin Connors, General Manager of the Arvest Convention Center, for a deep dive into what it really takes to operate at the intersection of hospitality, events, and citywide tourism. Both leaders share their passion for service, the fast-paced world of event and hotel management, and how they’ve built a powerful partnership—even when some might view their roles as competitive. Whether you’re a hotel professional, event planner, destination marketer, CVB partner, convention center operator, or tourism pro, this episode is packed with insights on collaboration, leadership, and navigating constant change. Chapters: 1:00 — Raised in the Biz: Austin’s Second-Generation Convention Center Story 3:00 — When the World Stopped: How the Pandemic Reshaped Events 5:00 — Why Tulsa? Austin’s Journey to Leading the Arvest Convention Center 10:00 — No Off Days: Managing Major Transitions When Events Never Pause 13:00 — Power in Partnership: How MTH&LA Connects Tulsa’s Hospitality Pros 16:40 — Behind the Curtain: Why Events Are One Big Production 20:00 — Citywide Wins: How Massive Events Demand Massive Collaboration 25:00 — New Frontiers: Hybrid Meetings, Tech Shifts & the Rise of AI 27:00 — Better Together: The Tourism Partnerships Elevating Tulsa 29:00 — Bridging the Gap: Connecting City Stakeholders and the VenueConnect with the Marriott Tulsa Southern Hills or the Arvest Convention Center to explore how their teams can support your next meeting, conference, or citywide event (links below). https://www.arvestconventioncenter.comhttps://www.marriott.com/tulse

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