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Let's Talk Loyalty · June 30 · 33 min

Best of the Back Catalogue | Creating Emotional Connections That Last (#784)

This week, we revisit our conversation with Kim Hardaker Former Vice President of Loyalty & Partnership from Etihad Guest, now VP of Loyalty & Sustainability at Riyadh Air. Kim shares how Etihad Guest — with 7M+ members worldwide — evolved through unprecedented disruption, including the launch of its standout "World of Thoughtfulness" campaign. Show Notes: 1)Kim Hardaker 2)Etihad Guest 3) #48: Etihad Guest - Loyalty Insights from Etihad Airways

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