Let's Talk Loyalty · June 30 · 33 min
Best of the Back Catalogue | Creating Emotional Connections That Last (#784)
0:00-33:40
transcript
show notes
This week, we revisit our conversation with Kim Hardaker Former Vice President of Loyalty & Partnership from Etihad Guest, now VP of Loyalty & Sustainability at Riyadh Air.
Kim shares how Etihad Guest — with 7M+ members worldwide — evolved through unprecedented disruption, including the launch of its standout "World of Thoughtfulness" campaign.
Show Notes:
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