The Loyalty Roast: Challenging Loyalty Myths (#791)

What happens when two loyalty experts stop agreeing and start challenging everything? Adam Posner and Carly Neubauer bring their bold, unscripted Loyalty Roast format to Let's Talk Loyalty & Loyalty TV , tackling the biggest debates shaping the industry today. From whether friction can actually strengthen experiences, to the truth behind emotional loyalty and the risks of disguising benefit cuts as improvements, this episode delivers honest opinions, fresh perspectives, and a provocative look at the future of loyalty in the age of AI. Hosted by Charlie Hills Show Notes: 1) Adam Posner 2) Carly Neubauer 3) Unreasonable Hospitality - Book recommendation 4) Behave - Book recommendation