Are You Virtually Satisfied With Your Buying Experience?

Jun 19, 2020 · 35 min · Season 3 · Episode 72 · 17.0 MB

0:00-35:27

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J.D. Power released a study on auto insurance satisfaction that showed websites have surpassed agents in terms of customer satisfaction and loyalty Plus, Laird sounds off on virtual trade shows and #technicaldifficulties.

It's happened – customers now like websites more than real insurance agents
U.S. Auto Insurance Satisfaction Study