Runs on Whiskey and Fritos

Nov 6, 2020 · 43 min · Season 4 · Episode 84 · 20.6 MB

0:00-43:05

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Home insurance customers – the most valuable group of customers to P&C carriers. How can agents attract them? Plus, Lemonade’s struggle to convert their renter customers into home customers and the fuel that powers this podcast.

Home Insurance Customer Service and Reputation—Not Price—Drive Lifetime Customer Value, J.D. Power Finds
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