Inside HMCTS

Is it really HMCTS? How to spot a scam

Scams pretending to be from HMCTS can look and sound convincing. In this episode, we speak to Matt from our Counter Fraud team about how these scams work, the warning signs to look out for and what you should do if you're unsure. From fake phone calls and emails to fraudsters posing as enforcement officers, Matt shares practical advice to help you stay one step ahead. The key message? Stop. Think. Check. Don't feel pressured to make a payment or share your personal information. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Breaking barriers: HMCTS and Social Mobility

In this episode, Delivery Director Jane shares her journey from a working class background to senior leadership and explains the Social Mobility Strategy HMCTS has developed to ensure career opportunities in the justice system are for everyone. Social mobility ambassadors Jan and Zak then bring that strategy to life, telling us about the school visits, the conversations, and the moments that remind them why this work matters. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Volunteer, Magistrate, Inspiration: Carol's Story

For Volunteers' Week 2026, we’re hearing from Carol - a magistrate for over 22 years and a true testament to the power of volunteering. After losing most of her sight in 2012, Carol could have stepped away. Instead, she adapted, continuing to serve her community with the same dedication as ever. For the full interview, visit our YouTube channel. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

From Cell to Court: Inside Prisoner Escort and Custody Services

Before a defendant reaches the dock of the courtroom, there is a complex operation involving transport drivers, custody officers and multiple agencies to get them there. In this episode, Josie goes behind the scenes at Manchester Magistrates Court, spending a day with dedicated GeoAmey staff to see first hand what it takes to move thousands of people safely through the justice system every week. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Welsh Language Services: here when you need us

Did you know you have the right to use Welsh in any court or tribunal in England and Wales? In this episode of Inside HMCTS, we're joined by Hywel, Caren and Mari from the Welsh Language Unit to explore the support available, from dedicated helplines and translation services to in-court interpreters and why being able to speak your first language can make all the difference during life's most difficult moments. To listen to this episode in Welsh, please visit - Inside HMCTS, from Monday 2 March. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

On the bench: Why magistrates matter

What does it take to sit on the bench and deliver justice? Less than you might think. Nick balances his work as a driving instructor with 17 years of volunteering as a magistrate in Sheffield and he says it's one of the most rewarding things he's ever done. In this episode of Inside HMCTS, he walks us through the reality of the role, working as a team, supported by a legal adviser and making decisions that genuinely improve lives. He shares how his employers have supported him, the skills he's brought back to his day job, and why anyone aged 18-74 should consider applying. For more information visit: icanbeamagistrate.co.uk Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Divorce Step by Step: Your Essential Guide

Go behind the scenes of one of our most widely used services in this episode of Inside HMCTS, where divorce experts Kimberley and Sarah share their insider knowledge. Discover how the divorce process really works, from gathering your documents to receiving your final order and learn the common mistakes that can delay your application. Through practical advice and myth-busting, this episode reveals how we support people through what can be a challenging time, making the journey a little smoother when it matters most. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Vision to verdicts: Introducing new courts and tribunals

What goes into creating a modern courthouse? From Blackpool's new courthouse to London's state-of-the-art City of London law courts on Fleet Street, explore the major developments transforming justice facilities across England and Wales. Discover accessibility features like changing places and wheelchair-accessible cells, the regeneration of Salisbury Square, and the conversion of 7 Newgate Street into a world-leading 30-hearing-room tribunal centre. Plus, hear how £148 million is tackling leaking roofs and ageing heating systems from Nottingham Crown Court to Birmingham, making our buildings fit for purpose. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Justice Without Barriers: The Northampton Crown Court Story

Go behind the scenes at Northampton Crown Court in this episode of Inside HMCTS, where a high-profile murder trial faced extraordinary logistical and human challenges. Discover how a team of justice colleagues, including HMCTS teams, police, and healthcare professionals overcame a previously inaccessible building, complex medical needs, and intense media scrutiny to ensure justice was served. Through creative problem-solving and collaboration, the episode reveals how fairness and dignity can prevail even when the odds seem impossible. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Inside the Courtroom: Inspiring young minds through mock trials

What if your first encounter with the justice system was inside a real courtroom, not as a spectator, but as a lawyer, magistrate or legal adviser? This episode explores the Magistrates' Mock Trial Scheme, a partnership between HMCTS and Young Citizens that brings authentic courtroom experiences to thousands of 12 – 14-year-olds across the UK. We speak with Josh Shipp, Head of Operations at HMCTS, and Akasa Pradhan, Senior Education Manager at Young Citizens to hear how mock trials are building confidence, breaking down misconceptions and helping young people see the justice system not as something distant, but as something they can be part of. We also hear from students Annabel and Benjamin from Hazelwick School in West Sussex and Adele from Bishopston Comprehensive School who took part in the recent London regional final as well as volunteers like Lord Ponsonby of Shulbrede, Parliamentary Under-Secretary of State who give their time to make it happen. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Justice Connected: Inside Common Platform

We take you behind the scenes of Common Platform — a single digital case management system developed to bring together the police, Crown Prosecution Service, prisons, legal professionals, and the judiciary on one shared platform. We delve into how this ambitious digital transformation is improving access to information, enhancing collaboration, and streamlining court processes. From reducing delays to empowering legal teams with real-time updates, Common Platform is reshaping how justice is delivered — making it more efficient, transparent, and joined-up than ever before. Through interviews with users, this episode uncovers the impact of the platform and what it means for the future of criminal justice. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Applying for Probate: Top Tips, Tools and What to Expect

Applying for probate is something many people will face at some point, but it often comes during a deeply difficult time. In this episode of Inside HMCTS, we chat with Arjan and Nigel about the process of applying for probate. Whether you're applying online or using a paper form, this episode offers clear, supportive guidance to help navigate what can be a difficult time with confidence. From avoiding common mistakes to understanding timelines and requirements, this practical conversation is designed to make the journey smoother for everyone involved. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

The Final Countdown: Reflecting on the modernisation journey for courts and tribunals

Launched in 2016, the HMCTS Reform Programme reaches its formal conclusion at the end of March 2025. It underpins a quiet revolution which has moved our courts and tribunals from paper to digital, stabilised and secured systems and set us up for the 21st century. In this episode, host Aaron Wilson is joined by CEO Nick Goodwin and Operations Director Daniel Flury to reflect on the programme’s impact, key learnings, and what comes next. They discuss the challenges of modernising the justice system, the transition to digital services, and the sensitivities surrounding change, including managing the impacts on staff and justice partners. This candid yet thoughtful conversation acknowledges and thanks the efforts of all involved and looks ahead to the future of continuous improvement. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Evicting the Stereotypes: The Real Bailiffs at Work (Part 2)

In the second part of our bailiff podcast, we continue to shine a light on the daily challenges our bailiffs face and the skills required to be a success. Join us as we uncover the intricacies of their day-to-day roles and gain valuable insights into what makes a great bailiff, from effective communication to resilience under pressure. Plus, don't miss the gripping conclusion of a real-life eviction story featuring county court bailiffs Wendy and Karen, as they navigate the complexities of their profession with expertise and compassion. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

Evicting the Stereotypes: The Real Bailiffs at Work (Part 1)

This episode takes a look at the day-to-day reality for our bailiffs. We're joined by a range of experienced bailiffs who share insights into their daily roles, challenges they face, and the reality behind the TV stereotypes. We'll also join one of our teams on the road, as county court bailiffs Wendy and Karen provide a first-hand look at their work during an eviction. Listen now to discover more about the essential skills and stories that define this often misunderstood profession. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

From Summons to Service: Your Complete Guide to Jury Duty

Have you ever wondered how you get selected to sit on a jury and what happens once you are chosen? Listen to the latest episode of Inside HMCTS, where we take an in-depth look at jury service and the selection process. In this episode, we will be joined by Craig Robb, Deputy Director of Crime (Live Services) at HMCTS. After serving as a juror last year, Craig provides first-hand insight into the jury selection process, what to expect when you're called to serve and why it is so important. From eligibility criteria to the support available for jurors, this episode covers everything you need to know about serving on a jury. Tune in to gain real-life insights and answers to common questions about this vital aspect of the justice system. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

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12 Months of Justice: The HMCTS 2024 Review

Join us for a special end-of-year review episode of Inside HMCTS, where we reflect on the justice highlights of 2024 across all jurisdictions. From new systems and campaigns to the opening of additional courtrooms and significant events, we cover the progress and transformation within HMCTS. Tune in to hear from our colleagues and special guests as we celebrate a year filled with achievements and look forward to the challenges and opportunities of 2025. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

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Global Effort: Ensuring justice for all

In this episode of Inside HMCTS, we delve into the recent OECD (Organisation for Economic Co-operation and Development) Global Roundtable on Access to Justice held in Ottawa, Canada. Join us as we explore the innovative approaches and practical strategies that are improving access to justice worldwide. Our special guest, Luc Altmann, Head of Insight at HMCTS, discusses his presentation on measuring and improving access to justice in court services and how the UK is leading the way with a data-driven, user-centered approach that’s setting new standards globally. We also hear from representatives from the World Justice Project, and the OECD, who provide their perspectives on the importance of people-centered justice and the impact of international collaboration. Tune in to learn about the challenges and successes in making court services more inclusive and effective, and how these efforts are shaping the future of justice systems around the world. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

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Knives Down: Inside the community fight against knife crime - Part 2

In the second part of our anti-knife crime podcast, we hear from some of the speakers who participated in the event, including Detective Superintendent Saj Hussain, from the Metropolitan Police, who shares insight into the role of the police in tackling knife crime. We have inspiring contributions from Steel Warriors, a charity group who transform confiscated knives into outdoor street gyms. You'll also hear from other special guests from Street Doctors, who teach emergency first aid to young people, Fadi Daoud, a defence solicitor, and Courts Minister Heidi Alexander who discusses the impact of knife crime on individuals and communities. We’ll also be re-joined by Ian Rawlins, who’ll tell us more about how the day went and his plans to expand the event in the future. Tune in to hear these powerful stories and learn more about the efforts being made to combat knife crime and support young people in making positive choices. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

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Knives Down: Inside the community fight against knife crime - Part 1

Our latest episode of Inside HMCTS delves into an impactful anti-knife crime event held at Westminster Magistrates’ Court earlier this month. In the first of this two-part episode, we speak with Ian Rawlins, a Legal Adviser from London, about the inspiration behind the event and the importance of educating young people on the dangers of knife crime. Listeners can expect to hear about the various activities and talks that were planned for the day, and find out more about a mock knife murder trial that students would be taking part in. Listen now to learn more about the efforts to combat knife crime and the positive impact of community engagement. The second instalment will be published soon, where we'll be hearing from some of those in attendance and again from Ian on how the event went on the day. Send us Fan Mail For full transcript of each episode, please visit - Inside HMCTS

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