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Higher Ed Pulse

Mallory Willsea

Higher Ed Pulse is your weekly no-fluff guide to AI in higher ed. Higher ed leaders are expected to master AI overnight. But let’s be real — no one has time to sift through every headline, hot take, or research report.
That’s why every Monday, we break down what actually matters — fast, clear, and to the point.
Want to sound like the smartest person in the room? You’re in the right place.

Higher Ed Pulse is hosted by Mallory Willsea and is a proud member of the Enrollify Podcast Network.

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25 episodes
a few times a week
Avg 34 min
English

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Thursday · 22 min
Pulse Check: The Value of Higher Ed: Spoiler Alert, It's More than ROI — Pt 3
In Part 3 of this Pulse Check Series, host Michele Ehrhart is joined by Tom Addonoizio, Vice President for University Communications & Chief Marketing Officer, to discuss the impact of artificial intelligence in academia and the workforce. They discuss how AI acts as a productivity tool rather than a job replacement, highlighting the growing importance of human success skills like adaptability, collaboration, and critical interpretation.
Tuesday · 31 min
Pulse Check: Understanding The Modern Student Journey — Pt. 4
In this final episode of our pulse check series, Understanding the Modern Student Journey, Faton Sopa talks with Mark Hatton, Director of Admissions and Marketing at Webster Geneva Campus, to discuss the evolving landscape of international student recruitment and how digital platforms and AI are shifting how students research colleges. Mark emphasizes that despite the rise of online tools, personal relationships with global referral partners and face-to-face connections remain critical in building trust with families. The conversation highlights the value of campus visits and why institutions must remain adaptable to navigate changing global climates. - - - - Connect With Our Host: Mallory Willsea https://www.linkedin.com/in/mallorywillsea/ https://twitter.com/mallorywillsea About The Enrollify Podcast Network: The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
#321
Monday · 36 min
How to Make the Case for Your Best Idea
Mallory is joined by Natalie Gleason, VP of Marketing at Portico, to discuss the critical skill of building internal advocacy for new ideas. They explore why change efforts often stall under committee governance and how to overcome these hurdles by crafting solid business cases, anticipating stakeholder objections, and obtaining early voice-of-customer proof. Natalie shares insights from launching Portico’s new community initiative, offering practical advice on managing resources, executing succ
September 3 · 26 min
Pulse Check: The Value of Higher Ed: Spoiler Alert, It's More than ROI — Pt 2
In Part 2 of this Pulse Check series, Michele Ehrhart talks with Merianne Roth, Vice Chancellor, Marketing & Communication at Texas Christian University, to explore why a college education offers value far beyond financial ROI, highlighting the development of essential "success skills" like leadership, critical thinking, and identity formation. Merianne outlines how TCU is navigating AI through its AI Squared initiative and ethical use policies, and they also explore the importance of workforce
#320
August 31 · 30 min
What Comes After CMO?
Mallory is joined by Rob Zinkan, founder of Navigate Gray, to discuss the career trajectories of higher education chief marketing officers. While corporate CMOs often advance to executive roles like COO or CEO, higher ed CMOs frequently face limited upward pathways, often moving laterally to other campuses or exiting the sector entirely. Rob shares insights from analyzing nearly 100 organizational charts, highlighting the need for institutions to intentionally integrate marketing leaders into co
August 27 · 26 min
Pulse Check: The Value of Higher Ed: Spoiler Alert, It's More than ROI — Pt 1
In the debut episode of this new Pulse Check Series hosted by Michele Ehrhart, Chief Marketing & Communications Officer for the University of Memphis, we are joined by Dave Martel from the University of Virginia to discuss the true impact of college. Both first-generation graduates reflect on higher education as a fundamental pathway to a better life beyond simple financial ROI. Together, they explore how higher education fosters essential success skills, navigates the integration of AI tools, a
#319
August 24 · 29 min
How AI Decides Which University Has the Best Alumni Network
Mallory interviews Kim Infanti, Executive Director of Alumni and Constituent Engagement at Syracuse University. Kim discusses launching Ask Orange Alumni, an AI-powered platform that connects students with alumni mentors while keeping human relationships central, and they explore how AI tools frequently pull alumni network information from public sites like Reddit instead of institutional websites.
#318
August 17 · 41 min
Video Without a Plan Is Wasted Money
Mallory welcomes Phil DiMartino and Marisa Uluski from 5 Tool Productions to explore how higher education institutions can transform video from a simple production line item into an effective marketing strategy.
#317
August 10 · 31 min
Is Higher Ed Deploying AI Backwards?
Mallory is joined by Amy Still from ZeeMee and Paul Garner from Western Carolina University to dissect new data regarding student perceptions of AI in the admissions process. With insights drawn from over 12,000 students, the discussion highlights a critical boundary: while students embrace AI for personal research and low-stakes reminders, they remain deeply skeptical of its role in high-stakes interactions. As students move deeper into the enrollment funnel, the demand for human connection inc
August 6 · 34 min
Pulse Check: Understanding The Modern Student Journey — Pt. 3
In Part 3 of this Pulse Check series, host Faton Sopa sits down with Stephanie Geyer, associate vice president for marketing and brand strategy at the University of Montana, to explore the evolving student journey. The conversation challenges the common practice of organizing university websites around institutional bureaucracy rather than student decision-making, emphasizing that digital strategies must prioritize the user's perspective.
#316
August 3 · 33 min
What Your Chief of Staff Knows That You Don't
Lindsay Nyquist, Chief of Staff at Occidental College, and Dr. Miriam Merrill, Chief of Staff at Hamilton College, join Mallory to discuss the inaugural Chief of Staff Summit, where 50 higher-ed chiefs of staff met at Colorado College in Colorado Springs for closed-door, case-based peer problem solving. They explain the chief of staff role varies widely by president and institution, often centering on supporting decision-making, execution, and human impacts. Summit topics included cabinet politi
July 30 · 39 min
Pulse Check: Understanding The Modern Student Journey — Pt. 2
In Part 2 of this Pulse Check, Understanding the Modern Student Journey, host Faton Sopa is joined by guest Robert Kadar to dismantle the outdated reliance on traditional marketing funnels in higher education and highlight a critical industry misalignment.
#315
July 27 · 31 min
Higher Ed's Hero Cycle
Mallory hosts Higher Ed Pulse with guest Jenn Hayes, Associate Dean for Marketing & Communications at Cardozo School of Law in New York, to discuss higher ed’s recurring “hero” cycle: hiring passionate leaders to rebuild broken systems, celebrating visible wins, and then losing them to burnout.
July 23 · 34 min
Pulse Check: Understanding The Modern Student Journey — Pt. 1
In the debut episode of this new Pulse Check Series, Understanding the Modern Student Journey, host Faton Sopa sits down with higher education marketing strategist Kristin Nichols to unpack the rapidly evolving landscape of college discovery. The conversation highlights a major shift in how prospective students form their initial impressions of institutions. While schools once relied heavily on their websites to control the narrative, students are now discovering colleges through AI tools like C
#314
July 20 · 32 min
Who Owns AI Search?
Mallory is joined by Andrea Gilbert and Mike Bell from Everspring to discuss their latest AI search trends report. The report finds big brand universities can be cited in AI overviews on non-branded searches as low as 1%, while smaller private schools see higher citation rates, driven by useful, specific content (e.g., career center pages) rather than brand campaigns. They discuss how reduced AI visibility affects enrollment and revenue, budget allocation challenges, and why AI rewards context,
July 16 · 54 min
Pulse Check: Funnel Vision: One Campus, Two Markets — Part 4
In this episode of Funnel Vision, Rishab Malhotra sits down with Valpo’s LeAnn Hughes and Rosa Alvarado to discuss how their team turned around a decade of enrollment decline through strategic leadership, trust, and a focus on core value.
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July 13 · 30 min
The Dashboard is the Last Place Your Enrollment Problem Shows Up
Mallory is joined by Megan Cabrera, Director of Strategic Enrollment Management at Okanagan College, about an enrollment trap she calls “residual momentum,” where funnels look stable after marketing spend is cut, then collapse years later. Megan recounts pulling investment from a long-time feeder market during a budget crunch; applications initially held steady, but after partner institutions became degree-granting competitors, yield dropped from 25–50 students to 3–5. They discuss why dashboard
July 9 · 48 min
Pulse Check: Funnel Vision: One Campus, Two Markets — Part 3
In Part 3 of Funnel Vision, host Rishab Malhotra welcomes Anna Esaki Smith, author and co-founder of Education Rethink, to examine the critical state of higher education. Moving past the usual focus on demographic cliffs, they discuss the systemic health of colleges, framing the industry's condition as a need for urgent care rather than a simple checkup. Anna and Rishab explore the root causes of current challenges, including self-inflicted issues like rising tuition costs, administrative bloat
#312
July 6 · 40 min
Higher Ed's Fundraising Model Is Broken
Howard Heevner, co-founder of the National Alumni Survey, argues the core problem with institutional giving isn’t debt, apathy, or generations rejecting philanthropy—82% of alumni gave or volunteered last year—but a “30-point cliff” between 87% who love their education and only 17% satisfied with the post-graduation relationship. Alumni who feel their priorities are extremely well known give about $500,000 lifetime versus under $4,000 when they don’t, highlighting the cost of not listening. Heev
#311
June 29 · 37 min
The LinkedIn Double Standard Costing Higher Ed Its Best Marketers
The higher education sector is facing a quiet talent crisis: a staggering 74% of higher ed marketers are actively considering an exit from the industry. Mallory sits down with Shane Baglini, Executive Director of Marketing and Branding at William & Mary, to uncover the systemic issues fueling this exhaustion and explore how institutions can reverse the trend. Drawing from his own journey climbing from a small four-person team at Muhlenberg College to overseeing 22 creatives at a historic flagshi

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