Healthcare IT Today Interviews

John Lynn

Listen to the latest happenings in Healthcare IT in this series of interviews with leading experts in healthcare technology. Whether you're trying to understand EMR and EHR, healthcare communications, security and privacy, analytics, telehealth and telemedicine, and much more, these interviews will dive into what's really happening on the front lines of healthcare.
Learn more at: https://www.healthcareittoday.com

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S1 · E902
Friday · 15 min
Faster, Safer Patient Care Starts With Better Team Chat
In every corner of health care—as with other industries—software tools are adding AI capabilities. AI has now come to HIPAA-compliant chat, as explained in this video by Jackie Frey, Product Expert - Healthcare at Zenzap. Chat and text messaging themselves are complicated in a regulated environment. In the first part of our interview, Frey explains what secure chat must offer to be useful to healthcare organizations. Then, she shares what can go wrong when health care staff resort to common, insecure channels such as email and standard text messaging. Learn more about Zenzap: https://www.zenzap.co/ Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E901
Wednesday · 22 min
Stop Waiting for Interop: PocketHealth Uses Agentic AI to Automate Operations Across Systems
[SPONSORED] Custom APIs Are Failing Interoperability: How Agentic AI Replaces Manual Data Entry Healthcare systems spend billions attempting to force disparate software to connect through complex data standards. What if agentic AI could solve the problem without complex integration or the need for universal agreement on data standards? In this interview, Rishi Nayyar, CEO of PocketHealth, explains how their platform, Conductor, automates longitudinal workflows across legacy systems. Discover why electronic health records are engineered for data storage rather than process orchestration, and learn how applying automated AI agents directly to user interfaces solves cross-system bottlenecks without massive IT overhauls. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about PocketHealth at https://pockethealth.com/ Find more great health IT content at https://www.healthcareittoday.com/ PocketHealth is a proud sponsor of Healthcare Scene.
S1 · E900
August 31 · 21 min
AI Plus Larger Data Sets Drive Workflows to the Cloud and to the Edge
The sudden emergence of AI models for all sorts of healthcare procedures, along with advanced hardware such as NVIDIA's GPU processors, creates questions for healthcare practices that want to improve outcomes and costs with these technologies. In a recent video interview, Dan Schneider, Enterprise Platforms Product Specialist at NVIDIA, and Sandra Colner, GM Global Healthcare & Life Sciences at Dell Technologies dove into these important topics and shared some key insights as healthcare leaders navigate AI in their organization. Learn more about NVIDIA: https://www.nvidia.com/en-us/ Learn more about Dell Technologies: https://dell.com/Healthcare Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E899
August 28 · 23 min
The Patient Remains at the Center with NTT Data's Healthcare Technology and Services
Lindsey Bengfort, Managing Director, Healthcare Provider at NTT Data, cites two key principles that healthcare institutions are concerned with today. First, put the patient outcome at the forefront, which requires empathy but also a sense of urgency. Second, do more with less, which requires the right technology and, when AI is deployed, the right models for each situation. Learn more about NTT Data: https://www.nttdata.com/global/en/industries/healthcare Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E898
August 26 · 14 min
A Demo of Truven Health Insights Turning Data Into Actionable Insights
Renee Wiczorek, Lead Product Manager at Truven by Merative, wants healthcare institutions to ask the deep questions about the trends they're seeing: What caused a recent cost increase? What programs are working? Which of their populations need more attention? When you ask the right questions and have the right data, healthcare organizations can glean a lot of value. Truven's dashboards, which Wiczorek demos during this video, let managers find "clarity" in their data, and learn "not just what happened, but why." The demo is well worth viewing in full screen. Learn more about Truven Health Insights: https://www.merative.com/truven Healthcare IT Today: https://www.healthcareittoday.com/
S1 · E897
August 24 · 12 min
Human in the Loop Does Not Mean Safe: The Hidden Risks of Agentic AI in Healthcare
Treating healthcare AI like a standard software rollout creates a dangerous false sense of security for health system executives. Slapping human oversight onto agentic AI does not eliminate operational risk, it simply shifts massive legal and operational liability onto overburdened clinicians. In this interview from eHealth26, Julia Zarb, founder of Blue x Blue, breaks down why traditional IT playbooks fail when applied to agentic AI. She explains how small, logical micro fissures in AI outputs bypass manual checks and multiply when autonomous agents interact across an organization. Viewers will gain a practical framework for identifying governance blindspots and protecting clinical teams from hidden operational traps. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about Blue x Blue at https://www.bluexblue.com/ Find more great health IT content at https://www.healthcareittoday.com/
S1 · E896
August 21 · 15 min
The Hidden Risk of Rushed Technology: Patrick Lo on Establishing AI Governance
Healthcare organizations are rushing to implement artificial intelligence tools without establishing basic operational safeguards. Moving too fast exposes your health system to severe compliance failures and massive security risks. In this interview, Patrick Lo, CEO of Privacy Horizon, maps out the critical framework needed to govern clinical AI before signing vendor contracts. Discover how to move past basic compliance checklists, apply clear lines of team accountability, and handle automated errors before they impact patient care. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about Privacy Horizon at https://www.privacyhorizon.com/ Find more great health IT content at https://www.healthcareittoday.com/
S1 · E895
August 19 · 15 min
Why US Hospitals Drown in Claims While Canada Misses Clinical Data
Health information management conferences expose a massive continental divide: US teams fight endless billing complexity while Canadian facilities struggle to capture basic clinical facts. Structural differences in healthcare funding alter the daily operational reality for professionals on each side of the border. Healthcare IT Today sits down with Jodi McMullin, CEO of ScoJo Consulting, at the eHealth26 conference to unpack how distinct funding models dictate the daily reality of clinical coding. You will discover how portfolio funding versus multi-payer commercial models impacts code volume, and why both systems face severe data accuracy challenges. Learn how clinical documentation improvement programs protect patient safety, reduce claims friction, and secure stable resources. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about ScoJo Consulting at https://scojocoding.com/ Find more great health IT content at https://www.healthcareittoday.com/
S1 · E894
August 17 · 13 min
AI and Automation Are Reshaping Revenue Cycle Management
Anurag Mehta, Chief Executive Officer and Cofounder at Omega Healthcare, has seen a 10-20% increase in human productivity through AI in revenue cycle management (RCM), and expects at least another 20% improvement over the next couple of years. In our recent interview, Mehta describes the current stresses in healthcare RCM and where AI can help. When you improve RCM, Mehta says, you improve profits in two ways: by handling bills more efficiently and by getting higher reimbursements by avoiding errors. Thanks to traditional techniques known as robotic process automation (RPA) and the latest AI, you can check 100% of submissions and prior authorization requests rather than just a small subset. Plus, for provider organizations, improved profitability also leads to better credit ratings and further savings. Learn more about Omega Healthcare: https://www.omegahms.com/ Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E893
August 14 · 15 min
Moving HIM from the Back Office to Strategic Leadership: Insights from CHIMA
Hospital leaders who view health information management strictly as a back-office coding function are making a massive operational mistake. Modern healthcare depends on accurate data to survive. Protecting that data requires active stewardship. Healthcare IT Today sat down with Mahmoud Suleiman, CEO and Registrar at CHIMA. We discussed the accelerating evolution of the HIM profession. Watch to learn why health systems must transition their teams from transactional encoders into strategic leaders who protect data quality and prevent clinical errors. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about CHIMA at https://www.echima.ca/ Find more great health IT content at https://www.healthcareittoday.com/
S1 · E892
August 12 · 22 min
New Value in Service Desk Data Collected through AI
At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now 100% of service calls can now be reviewed thanks to AI and that data can be put into action. In our recent interview with Dan O’Connor, Vice President of Partner Success, and Chris Durham, Vice President of Service Desk Operations, the term “game-changing” came up repeatedly to describe this data collection and the impact it can have on an organization. The new reality is that every service desk interaction contains valuable operational data. AI enables health systems to capture, analyze, and act on those insights in near real time, turning thousands of support interactions into actionable intelligence for improving workflows, technology adoption, and clinician experience. Learn more about HCTec: https://hctec.com/ Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E891
August 10 · 10 min
OntarioMD on Practical AI and the Reality of Data Standards
The healthcare industry is finally moving past the hype of artificial intelligence and the hope of data standards. Inserting immature tech or standard into an established workflow easily backfires if the deployment fails to adapt to human behavior. Healthcare IT Today sat down with Aidan Lee and Matt Leduc, Executive Directors at OntarioMD, during the #eHealth26 conference. They share the practical steps required to deploy clinical AI safely and how to activate idle healthcare data standards. Viewers will learn why cross-functional governance and a strict focus on the clinician's daily workload dictate the success of any new tech rollout. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about OntarioMD at https://www.ontariomd.ca/ Find more great health IT content at https://www.healthcareittoday.com/
S1 · E890
August 7 · 25 min
The 2026 EHR Market is Cooling as Leaders Pivot to AI
Switching your electronic health record system is a multi-year journey that derails clinical workflows. Instead of taking on a massive migration, health systems are freezing their budgets and betting on short-term AI pilots instead. Healthcare IT Today sat down with Paul Warburton, Senior Market Research Analyst at KLAS Research, to dissect the latest US Acute Care EHR Market Share Report. We break down why large health systems logged zero major migration decisions last year and where IT budgets are actually moving. You will get a clear look at how the market share of Epic, Oracle, and MEDITECH has shifted this past year. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about KLAS Research at https://klasresearch.com/ Find more great health IT content at https://www.healthcareittoday.com/
S1 · E889
August 6 · 12 min
Trust and Interoperability: How ELLKAY is Connecting Canadian Healthcare
Most people assume the Canadian healthcare system is highly coordinated because of single-payer funding. The truth is that data exchange across provinces is just as fragmented as it is in the US. Healthcare IT Today sat down with Karen Gauthier, VP of International, and Gurpreet (GP) Singh, SVP for Interoperability Strategy & Solutions at ELLKAY, to discuss their deep roots in Canada. We cover how they help hospitals handle massive EHR transitions and why treating data as infrastructure solves major archiving headaches. You will learn the strategies for cleaning up historical records while giving clinicians easy access directly from their new systems. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about ELLKAY at www.ellkay.com Find more great health IT content at https://www.healthcareittoday.com/
S1 · E888
August 4 · 11 min
Unlocking Capabilities in Revenue Cycle Management with Generative AI
AKASA focuses on the revenue cycle and on improving billing so that doctors are fully paid for their services. Although the company has been doing this for quite a while before generative AI became feasible, CEO and Cofounder Malinka Walaliyadde has seen that LLMs "unlock capabilities in the revenue cycle that weren't available before." In a recent interivew with Walaliyaadde, we talk about the emerging crisis in coding and billing. Walaliyadde says that the highly trained workforce is "aging out" and that providers can't find new people fast enough to replace the ones who leave. At the same time, health care problems are growing, requiring more diagnoses and billing. This is a challenge for healthcare organizations where good revenue cycle management is the key to their financial success. Learn more about AKASA: https://akasa.com/ Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E887
August 4 · 22 min
The Power of Voice AI Agents in Automating RCM
In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial, most revenue cycle management (RCM) will be handled by an AI agent at the provider that communicates with an AI agent at the payer. SuperDial is on that path, handling large numbers of billing calls with its voice agent. SuperDial entered the AI space in an unusual way. They were an RCM company themselves, focusing on behavioral health, and realized they could not grow unless they could automate the calls during which human agents would spend hours on hold and conduct "the same conversation 40 different times a day." After successfully building the voice agent for their own needs, they started marketing their AI voice agent to other RCM vendors about two-and-a-half to three years ago. Their AI agents have now conducted more than seven million calls for their clients. Learn more about SuperDial: https://www.superdial.com/ Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E886
July 30 · 18 min
Sherpas Healthcare Solutions Relieves the Burden of Release of Information Requests
Health care organizations still have to handle thousands of patient record requests manually. In addition to individual records requested by doctors, patients, lawyers, and others, there is a constant stream of requests for hundreds of records at a time for audits and quality reviews—and a lot of them still come in by fax, telephone, or postal mail. Sherpas Healthcare Solutions is a medical record retrieval company that takes on the burden of fulfilling these requests. In a recent video interview, we had a chance to chat with Kaylan Blice-Mullins, Senior Director of Provider Relations at Sherpas Healthcare Solutions, and Brian Sitongia, Medical Records Manager at one of their clients, Wills Eye Hospital, to learn more about how Sherpas Healthcare Solutions is helping relieve the burden of all these requests. Learn more about Sherpas Healthcare Solutions: https://scanningsherpas.com/ Learn more about Wills Eye Hospital: https://www.willseye.org/ Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E885
July 28 · 13 min
The Hidden Link Between Legacy Data and Patient Safety
Fragmented Legacy Data Causes Burnout. Smart Archiving Restores Patient Safety. Keeping a dozen old EHRs alive is a massive technical debt. It is also a major patient safety risk. Healthcare IT Today sat down with Justin Campbell from RLDatix to uncover the reality of legacy data management. Campbell explains how modernizing your data archives directly reduces clinician burden. He details how applying artificial intelligence to old records and incident reports uncovers workflow breakdowns that humans naturally miss. You will learn how to turn dead data silos into active risk mitigation tools. Are your clinicians still hunting through multiple legacy systems for patient history? Tell us how you are solving this in the comments below. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about RLDatix at https://www.rldatix.com/ Find more great health IT content at https://www.healthcareittoday.com/
S1 · E884
July 27 · 18 min
Reducing Hold Times and Staff Burnout with AI Call Automation
At many health centers, plain old telephone service (POTS) is still one of the primary forms of interaction with patients outside of office visits. In a recent interview with Tracy Causey, CEO of Capital Area Health Network, he shares how their three sites, servicing about 17,000 patients, used AI to streamline patient interactions. As an eClinicalWorks site, the health system decided to try healow Genie to handle calls. It was a simple integration, and worked "out of the box." Now healow Genie handles about 80% of all calls with no staff interaction, answering the phone within 14 seconds. The approximate 400 calls they get each day are spread out, as patients take advantage of 24/7 availability. And when a call does require staff, healow Genie gets a live agent person on the phone within a minute and 20 seconds. Learn more about Capital Area Health Network: https://cahealthnet.org/ Learn more about eCW: https://www.eclinicalworks.com/ Healthcare IT Community: https://www.healthcareittoday.com/
S1 · E883
July 24 · 31 min
Building the Healthcare AI Infrastructure Needed for the Next Era of Care
In a recent video interview with Healthcare IT Today, experts from two healthcare technology companies focus on the latest happenings with healthcare AI and the IT infrastructure to support it. Harini Malik, Global Strategic Biz Dev Head for Healthcare at AMD, and Connie W. Hebert, Healthcare Chief Nursing Officer at Dell Technologies are in a position to think long-term and look at developments across a broad landscape. They bring hardware as well as software into the picture, explaining the potential in recent chip development and its relation to healthcare's utilization of AI. Learn more about AMD: https://www.amd.com/en/solutions/healthcare.html Learn more about Dell: https://dell.com/Healthcare Healthcare IT Community: https://www.healthcareittoday.com/

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