GovernmentTechnologyBusiness

Ground Floor Government

PhoneLive.io

Ground Floor Government is the podcast for the people who make local government work—behind the scenes. Hosted by David Plappert, founder of PhoneLive.io, this show gives city and county clerks, IT leads, communication pros, and public servants their time at the mic.
ㅤ
Each week, we dig into what really keeps cities and counties running—last-minute meeting prep, tech shifts, team leadership, and the quiet but essential work of transparency and public service. If you’ve ever hit publish on a public notice, stayed late to prep a meeting, or solved a problem no one even saw coming, this show is for you.

Play

Open in

27 episodes
a few times a week
Avg 20 min
English

Episodes 27

Newest Oldest Longest

All20 Unplayed20 In progress0 Played0

Counted on this page — what you have heard stays on this device, so it is not something the list can be paged by.

#111
Yesterday · 23 min
Creating Your Own Job in Local Government (with Thomas Bunn) | Ep. 111
Summary In this episode of Ground Floor Government, host Hugh Plappert speaks with Thomas Bunn, a video and social media manager for Inglewood, California. They explore the various pathways to employment in local government, the challenges and rewards of multimedia communication, and the passion that drives individuals to serve their communities. Thomas shares his personal journey and offers encouragement to aspiring media professionals considering a career in public service. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways There are many ways to find employment in local government. Creating your own job in city government is possible. Multimedia roles can be both fun and challenging. Effective communication can turn around difficult situations. Engaging social media posts can make a significant community impact. Passion for public service drives many professionals. Encouragement is key for those considering local government careers. Mid-career professionals can also find opportunities in government. Connecting with others in the field can lead to new opportunities. Local government offers a chance to impact your community positively. Sponsored by Switchboard.Live
#110
Friday · 21 min
Navigating the Recorder's Office (with Bryan Long) | Ep. 110
Summary In this conversation, Bryan Long discusses his early influences in politics, the responsibilities of the recorder's office, challenges faced during his tenure, and the importance of community engagement in addressing issues like fraud. He reflects on his personal journey and aspirations in public service, emphasizing the need for effective communication and proactive measures in governance. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Bryan's interest in politics was sparked by family discussions. He has a background in real estate and insurance. The recorder's office handles various property documents. E-recording has significantly increased efficiency in document processing. Fraud prevention is a major concern for the recorder's office. Community engagement is crucial for addressing local issues. Legislative advocacy is part of Bryan's role in the Ohio Recorders Association. Listening to constituents is key to effective governance. Challenges in office can arise from employee misconduct. Personal growth and service to the community are important to Bryan. Sponsored by Switchboard.Live
#109
Wednesday · 17 min
Hidden Career Paths That Keep a City Running (with Jennifer Kleen) | Ep. 109
Summary In this conversation, Hugh Plappert interviews Jennifer Kleen, the public information officer of Minot, North Dakota. They discuss the journey into local government, the role of a public information officer, challenges in community engagement, navigating regulations, building relationships with the community, and exploring career opportunities in local government. Jennifer emphasizes the importance of city branding and creating an emotional connection with the community. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Making sure folks have the right information is crucial. A background in journalism can lead to a career in local government. The role of a public information officer involves storytelling. Community engagement can sometimes be challenging. Navigating regulations is a key part of the job. Building relationships with the community is essential. Metrics in local government focus on relationships, not just numbers. There are diverse career opportunities in local government. Traffic engineering is a fascinating field within local government. City branding is about creating an emotional response. Sponsored by Switchboard.Live
#108
August 24 · 21 min
Empowering Communities Through Local Government (with Pavan Parikh) | Ep. 108
Summary In this conversation, Pavan Parikh, Clerk of Courts in Hamilton County, Ohio, shares his journey into local government, emphasizing the importance of public service and the impact of local governance on community well-being. He discusses the challenges faced in the judicial system, innovative solutions for improving access to justice, and the significance of building a supportive ecosystem for those in need. Parikh also highlights the importance of funding and resource management in local government and encourages young individuals to consider careers in this field, where they can make a meaningful difference in people's lives. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Local government careers focus on making a difference. The events of September 11 influenced many to pursue public service. Working at the local level allows for immediate impact on people's lives. The Help Center was created to assist those without legal representation. Expanding access to legal help has led to better outcomes for tenants. Building partnerships with nonprofits can enhance community support. Transparency in local government fosters trust and support from appropriators. There are diverse career opportunities in local government. Local government work provides stability and long-term impact. Helping individuals in vulnerable situations is a rewarding aspect of public service. Sponsored by Switchboard.Live
#107
August 21 · 22 min
From Sportscaster to Public Servant (with John Bernstrom) | Ep. 107
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways John Bernstrom transitioned from sportscasting to local government. The rise of social media has transformed government communication. Crisis management skills are essential in public information roles. Building relationships is crucial for effective communication in government. Transparency and honesty are key in dealing with the public. COVID-19 presented unique challenges for government communication. There are diverse career opportunities in local government. Budget constraints require creativity and collaboration. Public engagement is vital for successful communication strategies. Effective communication involves understanding the needs of various stakeholders. Sponsored by Switchboard.Live
#106
August 19 · 24 min
From Court to Community (with Odie Donald) | Ep. 106
Summary The conversation explores the journey of a public servant who transitioned from a professional basketball career to various roles in government, emphasizing the importance of community engagement, workforce development, and innovative service delivery. The speaker shares personal experiences and insights on overcoming challenges, the significance of affordable housing, and the value of frontline workers in local government. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Transitioning from sports to public service can lead to unique insights. Overcoming personal challenges can enhance one's ability to serve others. Community engagement is crucial in disaster response and recovery. Affordable housing is a key issue for urban development. Budgeting should be transparent and involve citizen participation. Innovative approaches can improve government service delivery. Frontline workers play a vital role in community well-being. Local government allows for immediate impact and feedback from citizens. Listening to community needs is essential for effective governance. Public service is rewarding both personally and professionally. Sponsored by Switchboard.Live
#105
August 14 · 23 min
From 9/11 to Public Service (with Dustin Sternbeck) | Ep. 105
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Dustin Sternbeck, the Chief Communication Officer of Denton, Texas. Dustin shares his unique journey into public service, driven by the events of 9/11 and his desire to make a positive impact in his community. He discusses the essential skills needed for success in local government, including problem-solving, critical thinking, and effective communication. Dustin highlights the importance of community projects, such as the 31 Days of Denton Halloween, which significantly boosted local tourism and revenue. He also addresses the challenges of budgeting and resource management in local government, emphasizing the need for creativity and strategic thinking. Throughout the conversation, Dustin shares valuable advice for aspiring local government professionals, encouraging them to embrace their unique perspectives and take risks in their careers. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Dustin's journey into public service was inspired by 9/11. Public service is about making a positive impact in the community. Essential skills for local government include problem-solving and critical thinking. Community projects can significantly boost local tourism and revenue. Budgeting in local government requires creativity and strategic thinking. Effective communication is crucial for balancing stakeholder interests. Building relationships is key to success in local government. Aspiring professionals should embrace their unique perspectives. Taking risks can open doors in a local government career. Dustin emphasizes the importance of a 'next play mentality' in public service. Sponsored by Switchboard.Live
#104
August 12 · 21 min
The Art of Storytelling in Local Government (with Jenna Martin) | Ep. 104
Summary In this episode, Hugh Plappert interviews Jenna Martin, the Director of Public Relations for Shelbyville, Indiana. They discuss Jenna's unexpected journey into local government, the challenges and strategies of effective communication within the government, the importance of technology and ADA compliance, and the diverse opportunities available in local government careers. Jenna emphasizes the significance of storytelling and community engagement in her role, as well as the evolving nature of civic engagement in today's society. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Jenna Martin's journey into local government was unplanned but fulfilling. Effective communication is crucial for local government to connect with the community. Technology plays a significant role in modern public relations within government. ADA compliance is an ongoing challenge that requires attention in all projects. Civic engagement has increased significantly in recent years. Local government offers diverse career opportunities beyond traditional roles. Storytelling is a powerful tool for engaging the community. Collaboration with various departments enhances communication efforts. Emergency management communication is vital during crises. Newcomers to local government should focus on informing rather than convincing the public. Sponsored by Switchboard.Live
#103
August 10 · 22 min
From Classroom to Community (with Vickie Hathaway) | Ep. 103
Summary In this episode, Vickie Hathaway shares her journey into local government, discussing her educational background, the challenges she faces in communication and marketing, and the importance of stakeholder relationships. She emphasizes the creativity required to work within budget constraints and the diverse roles within local government. Vicky also highlights the differences between theoretical knowledge and real-world experience, particularly in emergency communication. She encourages listeners to consider a career in local government as a way to make a tangible impact in their communities. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Vickie Hathaway's journey into local government began with a class at the University of Arizona. She has a background in public administration, not communications, but brought her interests in media to her role. The communications team in Marana has evolved to include multiple specialists and a cohesive strategy. Challenges in local government often arise from rapid growth and limited resources. Building relationships with colleagues is crucial for overcoming challenges in communication. Successful projects require proactive public relations strategies from the design phase to execution. Budget constraints necessitate creative solutions in communication efforts. Stakeholder communication requires understanding and valuing different perspectives. ADA compliance is an ongoing challenge in communication projects. Local government offers diverse career opportunities that allow for tangible community impact. Sponsored by Switchboard.Live
#102
August 7 · 20 min
From Theme Park to Local Government (with Angela Wilson) | Ep. 102
Summary In this engaging conversation, Angela Wilson, the Deputy Public Information Officer of Frederick, Colorado, shares her unique journey from managing events at a theme park to her current role in local government. She discusses the importance of effective communication, crisis management, and building trust within the community. Angela emphasizes the need for proactive communication strategies, especially in infrastructure projects, and how to navigate budget constraints while maintaining quality. The conversation highlights the significance of relationships across departments and the impact of local government on community engagement. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways A city can be likened to a theme park, offering diverse experiences. Effective communication is crucial in local government roles. Crisis management requires building trust with the community. Proactive communication can prevent misinformation. Infrastructure projects need early and strategic communication. Budget constraints challenge creativity in local government. Building relationships across departments enhances communication. Local government offers opportunities for community engagement. Residents can significantly impact local government decisions. Public service is about making a difference in people's lives. Sponsored by Switchboard.Live
#101
August 5 · 23 min
Building Trust in Local Government (with Lora-Marie Bernard) | Ep. 101
Summary In this episode, Lora-Marie Bernard shares her journey from journalism to becoming a public information officer in Lake Jackson, Texas. She discusses the importance of trusted sources in building community relationships and the challenges she faced on her first day in municipal government. Laura highlights the stability of city government careers compared to the private sector and emphasizes the unique dynamics of various city departments. She also addresses the need for trust in local government and shares creative initiatives to engage the community. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Trusted sources are crucial for career advancement. Transitioning from journalism to government can be rewarding. Day one in municipal government can be chaotic. City government offers more stability than private sector jobs. Understanding different city departments enhances communication. Building trust in local government is essential for community engagement. Creative initiatives can foster community spirit. Engaging with residents through social media is vital. Local government employees often form a close-knit community. Effective communication can help alleviate public concerns. Sponsored by Switchboard.Live
#100
August 3 · 18 min
From Photography to Public Service (with Melissa Harmer) | Ep. 100
Summary In this 100th episode of the podcast, host Hugh Plappert interviews Melissa Harmer, the Communications Director for Raymore, Missouri. Melissa shares her unique journey from a career in photography to her role in local government, discussing the challenges and successes she has faced along the way. The conversation highlights the importance of communication in local government, the impact of inclusive community projects, and the skills needed to navigate the complexities of public service. Melissa emphasizes the rewarding nature of working in local government and encourages others to consider careers in this field. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Melissa transitioned from a photography career to local government. She faced significant challenges, including a year-long battle against a landfill development. The city of Raymore is a pioneer in inclusive playground design. Effective communication is crucial in local government roles. Budget constraints require careful planning and justification for funding requests. Authenticity in communication fosters trust with the community. Digital accessibility standards are becoming increasingly important. Collaboration across departments enhances community service. Many behind-the-scenes roles in local government are vital to community well-being. Working in local government can be rewarding and fulfilling. Sponsored by Switchboard.Live
#99
July 31 · 22 min
From Police Officer to County Executive (with Mike Callagy) | Ep. 99
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Mike Callagy, the County Executive of San Mateo, California. Mike shares his unique journey from being an undercover police officer to leading a county with a vast array of responsibilities. He discusses the challenges faced during the pandemic, the importance of empowering leadership within his team, and the impactful projects like the Navigation Center aimed at addressing homelessness. The conversation also touches on budgeting for community needs, the significance of communication skills in local government, and the diverse workforce that contributes to effective governance. Mike emphasizes the moral obligation of ensuring digital accessibility and the tangible difference local government can make in people's lives. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Mike Callagy's journey from police officer to county executive showcases diverse career paths in local government. The role of a county executive involves managing a large workforce and a significant budget. The pandemic presented unprecedented challenges that required quick adaptation and innovative solutions. Empowering team members and fostering leadership skills is crucial for effective governance. The Navigation Center project exemplifies successful community initiatives addressing homelessness. Budgeting reflects the priorities of local government, focusing on health and welfare. Effective communication is key to navigating the complexities of local government. Motivation in law enforcement is about helping people and making a positive impact. Digital accessibility is both a legal and moral obligation for local government. Local government plays a vital role in making tangible changes in communities.
#98
July 29 · 18 min
Crisis Communication in Local Government (with Ariana Briceno) | Ep. 98
Summary In this episode, Ariana Briceno, Public Relations Coordinator for the Town of Davie, Florida, shares her journey into local government and the challenges and rewards of working in public relations. She discusses her transition from social media marketing to crisis communication during COVID-19, the importance of community engagement, and creative strategies for effective communication on a limited budget. Ariana emphasizes the significance of being genuine in communication and the collaborative nature of government work, as well as the importance of ADA compliance in digital communication. She encourages those in marketing and creative fields to consider a career in local government for the opportunity to make a meaningful impact in their communities. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Ariana started her career in social media marketing before transitioning to public relations in local government. She began her role just before COVID-19, focusing on crisis communication. Ariana emphasizes the importance of community engagement and adapting communication strategies. Creativity is key in public relations, especially when working with a limited budget. She highlights the need for ADA compliance in digital communications. Ariana finds a strong sense of community in government work compared to the private sector. Continuous learning and professional development are supported by her city. She encourages others to consider a career in local government for its community impact. Ariana's passion lies in helping the community through effective communication. She believes that even small posts can make a significant difference in people's lives.
#97
July 27 · 21 min
From Family Tradition to Public Service (with Mikki Huntsman) | Ep. 97
Summary In this conversation, Mikki Huntsman, City Clerk of Reno, Nevada, shares her journey in local government, highlighting her family's legacy in public service. She discusses the transition from the private sector to public service, the challenges faced in local government, and the importance of collaboration and accessibility. Mikki emphasizes the significance of budgeting and resource management, the need for effective public relations, and her passion for serving the community and developing her team. She also addresses the variety of career opportunities within local government and encourages those considering a transition to explore the benefits of public service. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Mikki Huntsman is a third-generation municipal government employee. Transitioning from private to public sector can be seamless with the right mindset. Local government often operates on a not-for-profit basis, focusing on service rather than profit. Collaboration is key in local government to maximize resources and services. Providing excellent customer service is a priority in local government roles. Budgeting in local government is a significant challenge, especially with limited resources. Public records requests are increasing, requiring effective management and prioritization. Accessibility in government documents is crucial for public engagement. A passion for serving the community drives public servants like Mikki. There are diverse career opportunities in local government beyond traditional roles.
#96
July 24 · 18 min
The Vital Role of a Deputy Clerk (with Bryson Behm) | Ep. 96
Summary In this conversation, Bryson Behm, the County Clerk of Cache County, Utah, shares his journey in local government, discussing the various career paths available, the role of a deputy clerk, and the challenges faced in navigating budgets and public service. He emphasizes the importance of communication, record-keeping, and the impact of local government on the community. Bryson also encourages young professionals to consider careers in local government for their potential for growth and community engagement. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Career paths in local government can be diverse and rewarding. The role of a deputy clerk is crucial and public-facing. Navigating political changes can be challenging for public employees. Budgeting is a significant aspect of local government operations. Communication skills are essential for mediating between departments. Record keeping is vital for transparency and accountability. Local government offers opportunities for professional growth. Young professionals can make a significant impact in local government. Public service is often a thankless job but rewarding. Building trust in government is essential for community relations.
#95
July 22 · 16 min
Leading Local Governments (with Leonardo Brown) | Ep. 95
Summary In this episode, Hugh Plappert interviews Leonardo Brown, County Administrator of Richland County, South Carolina, discussing the various aspects of working in local government. They explore career opportunities, the challenges faced during the pandemic, the importance of financial management, and the need for collaboration across departments. Brown emphasizes the significance of community impact and the diverse roles available in local government, encouraging listeners to consider a career in this field. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Local government offers diverse career opportunities. Navigating challenges requires strong leadership and collaboration. Financial decisions impact community well-being significantly. Community needs should guide compliance and project prioritization. Effective communication is key in managing multiple departments. Passion for public service drives impactful work. Many roles in local government are not political in nature. Local government focuses on improving community quality of life. Career growth is possible in various directions within local government. Preparation for a local government career involves a collaborative mindset.
#94
July 20 · 19 min
The Dual Roles of a Town Manager and Clerk (with Austin Simko) | Ep. 94
Summary In this conversation, Hugh Plappert speaks with Austin Simko, a deputy town manager and town clerk in Andover, Massachusetts. They discuss Austin's unconventional journey into local government, the dual roles he plays, the challenges and rewards of working in this field, and the importance of community engagement. Austin shares insights on budgeting, consensus building, and the impact of unfunded mandates on local governance. He emphasizes the variety of career opportunities in municipal government and encourages others to consider a career in this vital sector. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Working in local government can be a winding career path. Volunteering can lead to unexpected career opportunities. Dual roles in local government provide a comprehensive view of operations. Local government is about being close to the community. Challenges in local government can arise unexpectedly. Long-term projects require patience and problem-solving skills. Budgeting is a critical aspect of local government operations. Consensus building is essential in a diffused power structure. Unfunded mandates can complicate local governance. Municipal government offers diverse career opportunities for various talents.
#93
July 17 · 26 min
Making an Impact in Local Government (with Colleen Roberts) | Ep. 93
Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Colleen Roberts, the Public Information Officer and Brand Manager for New Bern, North Carolina. Colleen shares her journey into local government, the challenges she faces in public communication, and the innovative strategies she employs to engage the community. She discusses the importance of ADA accessibility in communications and offers advice for those considering a career in local government. The conversation highlights the impact of local government on communities and the diverse opportunities available within this field. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Working in local government allows for community impact. Colleen transitioned from broadcast journalism to local government. Public communication involves unique challenges and surprises. Implementing new technology can enhance community engagement. ADA accessibility is essential in modern communications. Different departments have varied communication needs. Listening to the community is crucial for effective communication. Career opportunities in local government are diverse and accessible. Colleen emphasizes the importance of collaboration across departments. Passion for writing drives Colleen's work in local government.
#92
July 15 · 21 min
From Fire Chief to City Manager (with Chuck Winn) | Ep. 92
Summary In this episode of Ground Floor Government, host Hugh Plappert speaks with Chuck Winn, the City Manager of Bozeman, Montana. Chuck shares his journey from aspiring police officer to fire chief and eventually city manager, emphasizing the importance of community service and the unexpected paths that can lead to fulfilling careers in local government. The conversation explores the challenges of managing a growing city, the significance of partnerships, budgeting for community needs, and the vital role of internal services in local government operations. Chuck also highlights the importance of building relationships and encouraging new talent in the field. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Always consider the impact of your career choices on your community. Service-oriented careers can lead to unexpected opportunities. Building a strong team is essential for overcoming challenges. Community engagement is crucial for effective local governance. Partnerships enhance problem-solving capabilities in local government. Budgeting reflects community priorities and needs. Digital accessibility is a growing challenge for rural areas. Internal services are the backbone of successful local government operations. Leadership in local government requires strong interpersonal skills. Local government careers can be rewarding and impactful.

Showing 1–20 of 27 episodes