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FIVP Practice Matters

FIVP Practice Matters

Welcome to FIVP Practice Matters - fostering collaboration, sparking insightful discussions and celebrating the ingenuity thriving within independent veterinary practices. With a new episode every fortnight (plus bonus episodes), it’s the perfect companion for a walk with your dog or on the commute to work!
We'll aim to amplify the voices and experiences from the front line of independent veterinary care as well as meeting guests from the veterinary world and beyond, delving into topics that will resonate with the whole team.

Why not send us a voice note via WhatsApp to 07709 836 865 now!

Play
  • 25 episodes
  • fortnightly
  • Avg 16 min
  • English
Counted on this page — what you have heard stays on this device, so it is not something the list can be paged by.
  • January 13 · 15 min

    Ep046 - Unpacking the CMA investigation

    FIVP Practice Matters dives into the issues shaping the future of veterinary practice, and in this first episode of the new series, we explore one of the most significant developments facing the profession today. We are joined by Dr David Reader and Dr Scott Summers, who have used the CMA investigation into veterinary household pets as a central focus of their research. Together, they unpack what prompted their investigation (which actually started before the CMA launched its own), what the CMA is seeking to understand, and why this scrutiny matters for practices, clients, and the wider veterinary sector. Drawing on their research, David and Scott offer clear insight into themes such as transparency, pricing, consumer trust, and how regulatory attention may influence day-to-day clinical and business decisions. This conversation goes beyond headlines to examine evidence, context, and potential implications, helping listeners make sense of a complex and evolving landscape. You can read Dr Reader and Dr Summers’ full findings here. Don’t forget you can read FIVP’s full response to the CMA and our Impact Assessment on the FIVP website. As ever, we would love to hear from your practice! Send us a voice note via WhatsApp to 07709 836865

  • Dec 16, 2025 · 15 min

    Ep045 - Pet Plans Made Purrfect - Justin Phillips

    Our guest on this episode of Practice Matters is JustinPhillips, the founder and director of Practice Made Purrfect, aveterinary marketing and business consultancy dedicated to helping practices across the UK and Ireland thrive through smarter strategy, clearer communication, and better client engagement. With over 20 years’ experience in veterinary marketing including roles growing independent practices and leading marketing for more than 350 clinics, Justin brings a practical, evidence-based approach to every challenge. A true advocate for pet health plans, Justin is “evangelistic” about their value for practices, clients and patients alike. Heargues that thoughtfully designed plans are essential for modern practice growth, improving efficiency, profitability, and clinical impact. He emphasises that good plans should be simple, aligned with what pets and owners actually need, and structured to remove barriers to care — all while fostering regular engagement and strengthening the bond between practices and pet owners. You can find more information at: https://www.practicemadepurrfect.com/services/supercharge-your-pet-health-plan To hear our episode musical outro from VetChoir UK, visit: www.facebook.com/vetchoiruk or https://www.youtube.com/watch?v=79Z6IrzKP4A As ever, we would love to hear from your practice. Send a Voice Note or message to 07709 836865

  • Dec 2, 2025 · 16 min

    Ep044 - Anna Pill - What Students Want

    At FIVP, we’re lucky to meet countless vet students through careers fairs across the UK, giving us real insight into their EMS experiences and what they truly need as they prepare for life in practice. We’re currently working with the Edinburgh Dick Vet and the RVC on an upcoming forum exploring how independent practices can better support new graduates. Our guest on this edition is someone who understands this landscape inside out. Anna Pill, author of the brilliantly witty blog Getting New Grads to Swipe Right, joins us to unpack what vet students are really looking for. It's all about the vibe....

  • Nov 18, 2025 · 12 min

    Ep043 - Helen Ballantyne RVN VN - One Health

    In this episode, we welcome HELEN BALLANTYNE RVN, VN —keynote speaker at the 2025 BVNA Congress. Helen’s powerful address explored the concept of One Health, emphasising the interconnectedness of human, animal, and environmental wellbeing. With her dual qualification in medical and veterinary nursing, she challenged delegates to embrace leadership and progression without relying on buzzwords, instead focusing on meaningful collaboration and advocacy. Her insights resonated deeply with veterinary professionals, inspiring a renewed sense of purpose and unity. Helen shares her vision for a future where veterinary nurses are central to global health conversations.As ever, we would love to hear from your practice! Send us a voice note via WhatsApp to 07709 836865

  • Nov 4, 2025 · 12 min

    Ep042 - Your Vets working with Cats Protection

    Welcome to this episode of FIVP Practice Matters, where we explore how independent veterinary practices can build strong, effective partnerships with Cats Protection. As the UK’s leading feline welfare charity, Cats Protection offers vital support in rehoming, neutering, and education. By working collaboratively, practices can enhance care for stray and unwanted cats, streamline referral processes, and contribute meaningfully to community welfare. We’ll discuss practical strategies, shared goals, and how to align clinical services with charitable initiatives to improve outcomes for cats and clients alike. Whether you're new to working with Cats Protection or looking to strengthen ties, this episode is for you. As ever, we would love to hear from your practice! Send us a voice note or message via WhatsApp to 07709 836865

Showing 21–25 of 25 episodes