eCommerce Australia

How a WhatsApp Group Became Australia's Biggest Retail Community | Dean Salakas & Jethro Marks

A text message at an airport turned into Australia's biggest retail and eCommerce community in about twelve months: 4,000 members, up to 90 chat groups, and meetups from Ballarat to Dubai. Dean Salakas (The Party People) and Jethro Marks (The Nile) join Ryan Martin (Remarkable Digital) to explain how Retail Community Group actually works, what it deliberately isn't, and how its members had workarounds in place days before Australia Post announced it was suspending shipping to the US. Dean built a two-person family business into Australia's largest party supplies retailer, offering click-and-collect in 1999 and becoming Google's first advertiser in Australia in 2003 at one cent a click, before exiting eighteen months ago. Jethro co-founded The Nile in 2003 and is now building the world's most trusted bookstore, with US and UK launches on the way. Neither of them set out to build a community. They started a WhatsApp group so they could find each other for a drink at Retail Fest, and it had fifty people in it before Dean's plane landed. Join the Whatsapp here In this episode they unpack the mechanics behind the growth: why the group split into interest-based channels for AI, cross-border trade, HR and open-to-work; how the "pitch slap" keeps unsolicited selling out; and why a moderated, free, no-pay-to-play space has become the place Australian retailers go first when something breaks. They also share what's coming next, including a public events directory, a vendor portal and peer advisory groups for retailers, plus their honest take on the hardest problem ahead: keeping the magic while scaling to a market Jethro estimates at 100,000 people. If you run an online store, work in retail tech, or you're new to eCommerce and feel like you're doing it alone, this one is a practical guide to plugging into the most collaborative industry in the country. Join The Retail Community Here Topics covered: retail community building, Australian eCommerce, cross-border trade and tariffs, Australia Post US shipping suspension, 3PL and fulfilment, retail conferences and events, AI tools for retail, B2B community moderation, thought leadership for service providers.

A Trillion Dollars in Transactions: What Criteo Sees That You Don't

Running an Australian eCommerce or Shopify store? Your customers have started shopping inside ChatGPT, and shoppers arriving from AI answer engines convert around 1.5x better than any other source. Melbourne eCommerce Aus Event - Tickets Here. Online shopping has become… boring? A recent Criteo study found 77% of Australians describe online shopping as unexciting, and that's just the starting point for one of our most forward-looking conversations yet. Ryan sits down with Matt Hurle from Criteo to unpack the findings of their latest report and what they mean for anyone running an eCommerce business in Australia. Matt brings 20 years in advertising, 15 in digital and 10 in martech, from cold-calling rural businesses out of the Yellow Pages to sitting at the front edge of AI-powered retail media. The big theme: the path to purchase is no longer linear. Consumers are bouncing between publishers, retailer sites, social platforms and AI answer engines like ChatGPT, and increasingly starting their entire shopping journey inside those answer engines, at the very first spark of an idea. Criteo was the first technology company integrated with OpenAI via API and has already run 2,000+ campaigns in that environment. Early signal? Shoppers arriving from ChatGPT convert about 1.5x more efficiently than any other source. We also get into the eternal marketer's tension Ryan sums up perfectly: "The thing I love about digital marketing is you can track every dollar. The thing I hate about digital marketing is you can track every dollar." Attribution, brand vs. performance, the resurgence of SEO (or GEO/AIO, whatever we're calling it this week), influencer strategy, and why customer support and honest reviews now beat polished influencer content for building real trust. Key Takeaways The funnel is dead — long live discovery. Consumers now begin shopping journeys inside AI answer engines, far earlier than the traditional mid-to-lower funnel signals marketers relied on. Brands need to show up higher up the discovery journey. Commerce data is the new gold standard. Moving away from demographics and guesswork toward real commerce signals — what people add to cart, actually buy, and browse before and after. Criteo observes 1T+ in annual eCommerce transactions across 730M+ daily active shoppers. Show up across surfaces, not just your own. Criteo's independence means it serves ads on whichever "surface" (open web, ChatGPT, Meta, TikTok, Pinterest, X) is most likely to convert — not a walled-garden's owned inventory. ChatGPT shoppers convert ~1.5x better. They've researched and validated inside the answer engine, so trust is high by the time they land. SEO/GEO/AIO matters more than ever. As search shifts from keywords to full-sentence, conversational queries, rich product data and verifiable messaging determine whether you appear in AI answers — or get left out of the consideration set entirely. Trust beats polish. Verified reviews and genuine customer support now outweigh paid influencer content. 200 five-star reviews can be less trusted than a 4.7 average. Reply to bad reviews honestly. (Ryan's Nero merino example and Matt's Artisan chopping-board recall story both make the point.) Match the influencer to the job to be done. Celebrities drive reach and exposure; micro-influencers drive engaged, community-level trust and conversion. Different jobs, different tiers. AI answer engines stay out of sensitive categories. OpenAI keeps advertising away from health-related matters, directing people back to their GPs.

From Bondi Markets to 13 Stores: Arms of Eve's eCommerce & Retail Growth Playbook

If you're building a Shopify store, a DTC label, or an omnichannel ecommerce brand in Australia, this episode is your blueprint. From selling jewellery at Bondi markets to 13 stores and a booming ecommerce business, Arms of Eve co-founders Kerryn and Aaron Langer show how an Australian DTC brand scales retail without losing its ecommerce edge. Kerryn and Aaron Langer turned a market stall and a pile of leftover merino wool offcuts into Arms of Eve, now a nine-store (soon to be 13) Australian jewellery and lifestyle brand that's scaled past $20 million in revenue on the back of a genuinely direct-to-consumer ecommerce model. In this episode of eCommerce Australia, Ryan Martin sits down with the husband-and-wife founders to unpack how they walked away from the traditional wholesale/indent model, why The Iconic marketplace became their unlikely proving ground, and how COVID-era demand for jewellery (turns out that's the only accessory that shows up on a Zoom call) turned a side category into 80% of the business. For Shopify merchants and ecommerce operators thinking about opening a physical store, this conversation is a masterclass in getting the sequencing right. Aaron was convinced retail was dead, until their "little experiment" Bondi Beach store proved the opposite, creating a measurable halo effect that lifts online sales in a 10km radius around every new location. They talk candidly about the tech stack behind a fast-scaling DTC ecommerce brand (Starshipit for fulfilment, Okendo for reviews, Profit Peak for profitability data, and an in-house team now "vibe coding" their own dashboards), how they balance agency support with in-house performance marketing, and why their content strategy has swung from polished campaign shoots to raw, iPhone-shot, Tolstoy-powered video that converts better than the highly produced stuff ever did. There's also a genuinely useful nugget for anyone running ecommerce SEO or content strategy: Kerryn and Aaron explain how customer questions from their retail staff (about materials, tarnish, sizing, warranty) are becoming the seed for on-site content designed to capture organic search traffic, a simple but underused move for any Shopify or ecommerce brand trying to turn support questions into search-optimised product and FAQ pages that rank. Add in an unfiltered take on celebrity gifting (Margot Robbie, Hailey Bieber and Dua Lipa have all been photographed in Arms of Eve pieces, without a single paid placement), a calculated US relaunch planned for June 2027, and hard-won lessons on hiring, culture and staying "even" as leaders, and this is one of the most tactical founder conversations on ecommerce, retail expansion and DTC brand-building we've featured on the show About Arms of Eve:Arms of Eve is an Australian jewellery, accessories and resortwear brand founded by Kerryn and Aaron Langer. Starting out selling at local markets, the brand has grown into a multi-channel ecommerce and retail business with nine stores nationwide (growing to 13 by the end of 2026), a wholesale presence in boutiques across Australia, and a fast-growing direct-to-consumer online store. Website: https://armsofeve.com/ Instagram: @armsofeve Resources & tools mentioned: Starshipit: ecommerce shipping and fulfilment platform Okendo: customer reviews platform Profit Peak: ecommerce profitability analytics Tolstoy: shoppable, native video for ecommerce sites The Iconic: Australian fashion marketplace Follow eCommerce Australia for more conversations with Australia's leading ecommerce and Shopify founders on growth, retail strategy, and building direct-to-consumer brands. Subscribe on Spotify and leave a review to help more ecommerce and Shopify store owners find the show.

How a $15M Mistake Became a Promotion: CRO, Attribution & What's Actually Working in 2026

Will North has led marketing and commercial functions at brands including Meshki, PE Nation, AJE and Superdry UK. For the last two and a half years he's been at Kulani Kinis, the Australian swimwear brand doing 75-80% of its revenue in the US. He joined Ryan Martin from Remarkable Digital to talk conversion rate optimisation, attribution, TikTok Shop and the marketing shifts defining 2026. The Kulani Kinis story. Founded 11.5 years ago by Sydney couple Danny and Alex as a side hustle, the brand found its footing in the US when Alex transferred to EY in LA. Today the US makes up 75-80% of revenue; Australia is just 7%. CRO is a business metric, not a digital one. Will's Retail Fest keynote ("I Lost the Company $15 Million and Got a Promotion") explored why every untested change to your site is a potential loss. His starting point: survey customers who've purchased and subscribers who haven't, distil 3-4 themes, then run ideas through an effort-versus-upside matrix before testing. Context kills best practice. Adding "some items in your cart may sell out" drove nearly $2M in annualised revenue at a streetwear brand. The same test lost revenue at a women's fashion brand, because scarcity signalling made shoppers worry about wearing the same thing as everyone else. Customer psychology differs by brand. The thank you page question nobody asks. Immediately post-purchase, ask: "Was there anything that almost stopped you from buying?" Customers who've just converted will tell you exactly what's broken. Attribution in 2026. No one does it perfectly. Will's approach is to define the role of each channel across the seasonal cycle and measure a marketing efficiency ratio (spend divided by sales) as a flow, not a fixed weekly target. TikTok Shop. 72% of fashion revenue on the platform flows through affiliate and creator. The new customer rate is 95%. Will visited the US team last month and TikTok Shop is a major focus for Kulani Kinis in FY27. What you say now matters as much as how you look. LLMs are changing discovery. If a brand has no content narrative, it won't show up when someone asks an AI for a recommendation. Will's take: GEO, AIO and SEO are all just SEO. Not all impressions are equal. Kulani Kinis ran direct mail via Post Pilot at a $600 CPM and it outperformed. A postcard on a fridge is a very different impression to a feed scroll-past. In-person events. A $40,000 Maldives brand trip generated the equivalent of $140,000 in media value from creator and customer content. Collaborations. A LinkedIn conversation between brand experience leads led to a Lounge Underwear collab that spiked Kulani Kinis' German sales in July 2024. Go in with clear objectives or don't bother. "Conversion is a business metric. It's not an e-com metric." "There is no such thing as best practice with CRO. Every brand's customer psychology is different." "You've got to sell it twice: on site and when they get it, otherwise it's coming back." Kulani Kinis: kulanikinis.com Post Pilot: postpilot.com Lounge Underwear: loungeunderwear.com Pura Vida Bracelets: puravidabracelets.com Retail Fest About Will North: Head of Commercial & Performance at Kulani Kinis. Previously held senior roles at Meshki, PE Nation, AJE and Superdry UK. Retail Fest speaker and Oria Award nominee (International Conqueror).

Founder Series: MAKU The Label - Kyall & Maku Fenaroli

Building an Art-Led eCommerce Fashion Brand: Kyall & Maku Fenaroli on Maku The Label In this episode, Ryan sits down with Kyall and Maku Fenaroli, the husband-and-wife team behind Maku The Label, an art-centric fashion brand that's gone from Maku painting designs on blank t-shirts to landing David Jones as a stockist, all in under 18 months. Maku spent over a decade in finance before turning her lifelong passion for art into a business. Kyall left a career as a plumber and general manager in construction to run the operations side full-time. Together they've built a brand defined by original artwork, rapid organic growth, and a willingness to make big, fast calls, including ripping up their entire fulfilment model mid-flight. This one's a masterclass in scrappy growth, knowing when to change your model, and what it actually takes to go from side hustle to major retail partner. From side hustle to Style Runner in four monthsMaku started printing her art on blank tees with zero branding, just a decision to stop buying t-shirts she didn't love. Four months later they landed Style Runner, their first major stockist, before either of them had heard of an SSCC barcode. Why they walked away from print-on-demandPrint-on-demand gave Maku total creative flexibility (paint today, sell tomorrow), but it was killing customer experience with two-week delivery windows and mispicked orders. After a rough Black Friday period exposed the gap, they moved to a 3PL and in-stock model in a matter of months. The real cost of switching to held stockKyall breaks down what changes when you go from print-on-demand to holding inventory: deposits on stock six months out, a five-to-nine month cash conversion cycle, and having to plan collections over a year in advance. Maku is already painting for August 2027. Contribution margin over vanity revenueKyall's biggest lesson from the last 18 months: understanding gross margin, delivered margin, and contribution profit, not just top-line revenue. He talks candidly about how much of the "guru" advice in eCommerce ignores what it actually costs to get a sale to break-even. Wholesale lessons from Style Runner and David JonesMaku credits Style Runner for patiently teaching them the basics of wholesale (barcodes, dispatch windows, systems) before they stepped up to David Jones, where the same requirements come with far less flexibility. Personalised influencer gifting that actually gets sharedMaku's approach to influencer seeding isn't a mail-merge, it's DM'ing people directly, matching values and aesthetic, and adding a genuinely personal touch (a hand-painted portrait for Alana Hadid, a custom tee tied to Celeste Barber's own brand). The result: organic shares from influencers with audiences in the hundreds of thousands to over a million. Pulling back from paid ads toward organic and IRLAfter ramping up Meta and Google ads over the past year, the pair are consciously shifting back toward the organic-first strategy that built the brand, including real-world events they say outperform equivalent ad spend. New York Fashion Week, twiceMaku The Label is heading back to New York in September for NYFW, running a gifting suite with PR agency Kate & Co. and exploring a possible pop-up retail space alongside other Australian brands. What's next: the Australian designer categoryMaku's goal is to move the brand firmly into ready-to-wear and the Australian designer space, with the US identified as the next major growth market for both DTC and wholesale. Links & Mentions Maku The Label Style Runner David Jones Kate & Co. PR New York Fashion Week (September) Yotpo: Amazing Women in eCommerce retreat Humble Brag's retreat

2am Maternity Leave Idea to 400K Customers: How Lou Rice Built Strapsicle into a Global eCommerce Brand

What does it actually take to launch a product-based eCommerce business from scratch, scale it to over 400,000 customers, land in 170 Officeworks stores, crack Amazon US, and run a live Kickstarter campaign, all while raising a family from the other side of the world? In this episode of eCommerce Australia, Ryan Martin from Remarkable Digital, sits down with Lou Rice, Co-Founder of Strapsicle, the silicone Kindle and e-reader strap brand that went from a 2am maternity leave idea to a globally recognised eCommerce brand in under four years. Lou gets refreshingly honest about the messy middle of building a product business: the overstock nightmares, the borrowed money, the Amazon learning curve, and why she thinks most Australian eCommerce founders move too slowly on international expansion. If you sell physical products online, whether on Shopify, Amazon, or both, this episode is packed with hard-won tactical and strategic insights. The Strapsicle origin story: how a dropped Kindle at 2am became a 400,000-customer brand Launching a Kickstarter campaign: why Lou chose crowdfunding and what it takes to run one successfully Amazon US in 4 months: Lou's approach to international expansion that most Aussie founders avoid Scaling into Officeworks: from 13 stores to 170, and what actually drove sell-through TikTok Shop lives vs. Instagram Live: which channel is converting and how Lou runs flash sales in real time Building a brand community: how a Facebook group with engaged customers becomes a product feedback engine Overcoming eCommerce growing pains: overstock, cash flow, production costs, and how to navigate them Financial clarity for product founders: why knowing your numbers (especially unit economics on a low-AOV product) matters more than you think Accessibility as a product category: how Strapsicle is opening up reading for people with physical limitations The one thing most eCommerce founders don't do early enough: Lou Rice is the Co-Founder of Strapsicle, a silicone strap accessory for Kindles and e-readers that makes hands-free reading possible. What started as a 2am maternity leave invention is now a global eCommerce brand with over 400,000 customers, stocked in 170 Officeworks stores across Australia, and sold across the US, UK, and beyond via Shopify and Amazon. Lou is known in the Australian eCommerce community for her direct approach, her willingness to talk about the hard parts of building a product business, and her speed-first philosophy on international expansion. Strapsicle website: strapsicle.com Strapsicle Kickstarter campaign: Search "Strapsicle" on Kickstarter Officeworks: officeworks.com.au Amazon US: amazon.com: search "Strapsicle" eCommerce Australia Podcast: Subscribe on Spotify, Apple Podcasts, and YouTube Shopify eCommerce Australia, product-based business, eCommerce growth strategy, Amazon FBA Australia, Officeworks retail distribution, TikTok Shop Australia, live shopping eCommerce, Kickstarter product launch, Kindle accessories, scaling a physical product business, eCommerce founder story, international expansion strategy, eCommerce community building, Shopify store growth, low AOV product strategy, Australian eCommerce podcast

EP134 — How to Unfuck Your Business | Paul Waddy | eCommerce Australia

'What "fucked" actually means in ecommerce and the two ways brands get there: over-buying stock and operating at a loss' Ryan sits down with Paul Waddy, author of Shopify for Dummies, former Head of Operations at Showpo, former CEO of The Horse, and founder of Learn eCommerce, fresh off one of the standout keynotes at Retail Fest: "How to Unfuck Your Business in Three Steps." Paul shares his journey from suitcases of shoe samples in Guangzhou to coaching hundreds of ecommerce brands including Naked Sundays, Budgy Smuggler, Maison de Sabré and LSKD, and breaks down exactly why so many ecommerce businesses are losing money without realising it, and the formulas to fix it. Packed with hard numbers: target margins, ad spend benchmarks, inventory formulas and the metrics every founder should be tracking daily. WHAT YOU'LL LEARN • What "fucked" actually means in ecommerce and the two ways brands get there: over-buying stock and operating at a loss • Why high revenue can hide a failing business, and why some founders are "the lowest paid workers in Australia" • The three foundations of a healthy ecommerce business: sales, gross profit, and OPEX + inventory • The break-even formula: OPEX ÷ gross profit • Why you need a ~70% product margin in today's market • The inventory formula: forward cover = lead time + 30 days safety stock • Why ad spend should stay under 20% of net revenue (MER) with a 20% net profit target • The #1 trait of successful founders: humility • Why ecommerce businesses are valued on EBITDA multiples (2–4x), not revenue • Underrated organic channels: SEO, newsletters, and why nobody in ecommerce is using Reddit (yet) TIMESTAMPS (00:00) Welcome Paul Waddy — "the godfather of Australian ecommerce" (01:11) From McDonald's and Bonds Couriers to trade union official (03:18) Flying to Guangzhou and starting a men's shoe brand (05:18) Hard lessons in wholesale margins and cash flow (06:08) Five retail stores, no profit — and the move to ecommerce in 2007 (07:38) Joining Showpo: $100M with no external funding (08:50) CEO at The Horse and the start of advisory (Muscle Republic, Babyboo, and more) (09:52) Building Learn eCommerce: coaching hundreds of brand owners (12:11) What does a "fucked" business look like? The two killers: stock and operating losses (14:14) "You're the lowest paid worker in Australia" — why revenue hides the truth (17:56) "Time till I'm fucked" — the metric every founder should know (19:17) The three steps: sales, gross profit, OPEX & inventory (22:00) Margin targets, logistics under 10%, merchant fees under 3.5% (24:29) A warning about the "scale bros" and taking on debt to grow (25:22) Inventory formulas: forward cover and monthly stock budgets (28:14) The #1 trait of successful founders: humility (30:36) How often should you check your numbers? (Daily.) Forecasting within 2% (32:45) How to beat competitors with bigger ad budgets: differentiation (36:47) EBITDA multiples and why profit — not revenue — determines what your business is worth (39:48) Should you build to exit from day one? (41:30) Ad spend benchmarks: why MER should stay under 20% (44:24) Hot take: the channels everyone is sleeping on — SEO, newsletters and Reddit (48:50) How brands can actually use Reddit (without getting downvoted) (52:31) How to work with Paul KEY FORMULAS Break-even: OPEX ÷ gross profit (if monthly OPEX exceeds gross profit, you're losing money) Forward cover: lead time + 30 days safety stock (e.g. 60-day lead time = hold 90 days of stock) Monthly stock budget: planned sales × COGS % (e.g. $100K sales at 30% COGS = $30K stock buy) Benchmarks: ~70% margin | logistics <10% of revenue | merchant fees <3.5% | MER <20% | net profit target 20% CONNECT WITH PAUL WADDY Instagram: @paulwaddyecommerce Free SEO/GEO/AIO Audit - Click Here⁠ ⁠Scale Check from Learn eCommerce Pricing Calculator DM Paul for a free scale check Website: learnecommerce.com.au Book: Shopify for Dummies---

From $5 Tablecloth to Two Stores: Amanda Phoenix on Building Peak Moto | eCommerce Australia

FREE: Find out why you're brand isn't ranking in AI with a Remarkable Digital Free AIO Audit Here The best eCommerce Australia founder stories start with a problem nobody else has solved. Amanda Phoenix moved from Vancouver to Melbourne with $3,000 to her name, had a motorcycle accident, and sewed her first product from a $5 polka-dot tablecloth she bought at Spotlight. Today she runs Peak Moto - Australia's leading women's motorcycle gear retailer with stores in Melbourne and Brisbane and a fast-growing eCommerce store. In this episode of the Ecommerce Australia Podcast, Ryan Martin sits down with Amanda to trace the full founder journey: From living on a chicken farm in regional Victoria on a working holiday visa, to a presale campaign that flooded her Gmail with 200 orders in a single evening, to rage-quitting a marketing agency job and opening a 29-square-metre hole-in-the-wall with no running water and a four-hour daily limit imposed by the absence of a toilet. Amanda shares hard-won lessons on eCommerce SEO, finding the right marketing agency, why she walked away from wholesale (B2B) to go all-in on direct-to-consumer, how she negotiated her first commercial lease to exit penalty-free, and why community, not advertising, has been the biggest driver of growth for Peak Moto. If you're an Australian eCommerce founder, a product-based business owner, or thinking about opening a bricks-and-mortar store alongside your online store, this episode is essential listening. What You'll Learn • How Amanda bootstrapped Flying Solo Gear Company from zero - no money, no network,no plan • Why a presale strategy turned a hobby into a real eCommerce business overnight • The exact lease negotiation that let her exit her first store with 30 days notice and no penalty • Why she dropped B2B wholesale and went D2C — and what it meant for margins • How to build a community that sells for you without paid advertising • What to look for (and watch out for) when hiring an eCommerce marketing agency in Australia • Bricks-and-mortar lessons: why smaller is smarter when opening your first retail location Episode Timestamps 00:00 Welcome — the full circle moment 02:00 Amanda's background: strength coach, national team, total burnout 04:30 Why Australia? Selling everything for $15K CAD and booking a one-way ticket 06:00 Chicken farm in regional Victoria — the working holiday visa reality 08:30 Moving to Melbourne: nearly run over by a tram on Day 1 10:00 The motorcycle accident that created Flying Solo 11:30 The $5 Spotlight tablecloth, a borrowed sewing machine, and the first bum bag 13:30 The Yarra Valley petrol station moment — what are you wearing? 15:00 Kill Switch Pack: carbon fibre, Kevlar, and the world's toughest bum bag 17:30 Flying Solo born in one day at the cafe downstairs 20:00 The presale that changed everything: 200 backpack orders in one evening 22:00 Word of mouth, Mailchimp, and growing without paid ads 24:00 Rage quit → first retail space → 29sqm with no toilet 27:30 Importing MotoGirl, Revit saying yes when everyone else said no 29:00 Why Flying Solo became Peak Moto 31:30 Founder advice: smaller MOQs, ditch B2B, test before you scale 36:00 How Peak Moto built a community that drives word-of-mouth sales 40:00 Bricks and mortar lessons: leases, location, lifestyle 44:00 How to find a good marketing agency — and the red flags to watch for Links & Mentions Guests → PeakMoto — Women's Motorcycle Gear (Melbourne & Brisbane) → Flying Solo Gear Company → Amanda Phoenix on Instagram Mentioned in this episode Revit Motorcycle Gear — peakmoto.com.au/brands/revitMotoGirl — UK women's motorcycle gear brand Pulp Digital — Meta ads agency (shoutout: Bella)

AI-Powered eCommerce: Abandoned Carts, Chatbots & Customer Trust | Damien Brennan & Petros Romas | Sinch

🎯 FREE AIO AUDIT Want to know how your eCommerce brand shows up in AI search tools like ChatGPT, Claude, and Gemini? Get your free AIO (AI Optimisation) audit from the team at Remarkable Digital.👉 Claim Your Free AIO Audit: https://remarkabledigital.com.au/contact-us/ Get in touch with Petros Ramos Get in touch with Damien Brennan Episode Overview: AI is reshaping how eCommerce brands in Australia communicate with customers, and most brands haven't scratched the surface of what's possible. In this episode of eCommerce Australia, host Ryan Martin sits down with Damien Brennan and Petros Romas from Sinch to unpack how AI-powered messaging, chatbots, and customer communication tools are transforming eCommerce operations. From abandoned cart messaging to building genuine trust in AI agents, this conversation is a practical guide for eCommerce brands ready to use AI the right way. What You'll Learn: Abandoned cart messaging, the AI no-brainer: Rather than a single follow-up email, AI enables brands to turn this into a genuine multi-message conversation across the customer's preferred channel, and the conversion data backs it up. Meet customers where they are: WhatsApp, SMS, email, chatbot customers have preferred channels, and AI makes it possible to serve all of them at scale. Why trust is the first hurdle in AI adoption: Start customers on a channel they already trust, and let the AI prove itself from there. KYC 'Know Your Customer': The brands that get the most out of AI tools are the ones that have invested in understanding their customer's buying habits, common questions, and communication preferences. What brands get wrong when implementing AI: Implementing without a clear use case, and underestimating the importance of the data that feeds the AI. The rise of AI agents in eCommerce customer service: Beyond chatbots, AI agents are now capable of handling complex customer service scenarios end-to-end. Key Takeaways- - Start with abandoned cart AI messaging, it's one of the highest-converting use cases available right now - Give customers channel choice: WhatsApp, SMS, email, chatbot, meet them where they are- Don't hide the AI, build trust by starting on familiar channels and proving value incrementally - KYC is everything: the more you know about your customers, the better your AI performs - AI agents are moving beyond FAQs into full customer service resolution, this is the next wave - Good AI starts with good data, invest in your customer knowledge base before scaling AI About the Guests Damien Brennan and Petros Romas are from Sinch, a global leader in cloud communications powering customer engagement for some of the world's leading brands. About the Host Ryan Martin is the founder of Remarkable Digital (https://remarkabledigital.com.au), an eCommerce SEO and digital marketing agency based in Australia.eCommerce Australia is your go-to podcast for eCommerce growth strategy, eCommerce SEO, and building a business that scales. New episodes drop regularly, follow on Spotify to stay up to date.

Exit Ready from Day One: Scaling eCommerce in Australia with Lyn Nguyen | Auvie Consultants

🎯 FREE AIO AUDIT Want to know how your eCommerce brand shows up in AI search tools like ChatGPT, Claude, and Gemini? Get your free AIO audit from Remarkable Digital: remarkabledigital.com.au/contact-us What does it mean to build an eCommerce business that's ready to sell — from day one? In this episode of eCommerce Australia, host Ryan Martin sits down with Lyn Nguyen from Auvie Consultants to unpack the operational systems, hiring strategies, and mindset shifts that turn a founder-dependent business into a scalable, sellable asset. What you'll learn: The concept of being exit ready from day one Why operations is your biggest competitive edge in 2026 The escalation matrix — removing yourself from day-to-day decisions Common mistakes eCommerce founders make when scaling How AI has become essential (not optional) for eCommerce in Australia What buyers actually look for when acquiring an eCommerce business Case study: Respire — zero to seven figures/month in under 2 years, launched into Woolworths About Lyn — Auvie Consultants Lyn is the founder of Auvie Consultants, an operations and growth consultancy for eCommerce brands, agencies, and family businesses across Australia and beyond. About the Host Ryan Martin is the founder of Remarkable Digital, an eCommerce SEO and digital marketing agency based in Australia. remarkabledigital.com.au eCommerce Australia is your go-to podcast for eCommerce growth strategy, eCommerce SEO, and building a scalable business in Australia.

Meta Masterclass with Adele Elliott - Chain Social

FREE AIO AUDIT - Comment AIO Audit here Connect with Adele on LinkedIn Here Get in touch with Chain Social Here Meta Masterclass with Adele Elliott from Chain Social In this episode, Ryan sits down with Adele Elliott, Digital Director at Chain Social — a fashion, beauty and lifestyle paid performance agency with a team of 22 (all female!). Adele recently presented a Meta Masterclass at the Social Summit, and this episode is a deep dive into everything she covered and more. Whether you're running your own ads or working with an agency, this one is packed with practical, no-fluff strategy. What We Cover The four metrics that make or break your Meta adsAdele breaks down the four numbers every brand needs to know — average order value, CPM, link click-through rate, and conversion rate — and explains exactly what it means when each one is off. The netball analogy that changes how you think about ad setsStop turning off your highest-spending ad. Adele explains why that ad is your "centre" — and why pulling it kills the whole team. Creative: quantity, quality, and what actually winsTwo new ads per ad set per week is the minimum. Only 10–20% will become winners. Here's how to find them — and why your winner will never look like an ad. Persona targeting and micro-niche motivatorsIf all your ads say the same thing to the same person, you're leaving most of your audience on the table. Adele explains how to talk to multiple personas — and why Meta's algorithm rewards you for it. How the Meta auction actually worksBudget is only 10–20% of the equation. Adele walks through Meta's bidding formula — estimated action rate, user value, and auction bid — and why understanding it changes everything. Why running only purchase campaigns is a mistakeEspecially for newer or unique products. Adele explains how add-to-cart and view content campaigns open the door to entirely new audiences and feed your purchase funnel. The Facebook Ad Library + AIHow to use the Ad Library to spy on competitors, and how to use Claude (or any AI) to monitor and analyse competitor creative at scale. Black Friday: start in August, not NovemberThe brands that win in November are building their audience months earlier. Adele shares what the biggest mistakes are — and why a gift-with-purchase is not a Black Friday offer. Paid partnership adsMeta is heavily favouring them right now. Adele explains how Chain Social uses them with founders and creators — and why they work so well because they don't look like ads. About Adele & Chain Social Adele is the Digital Director at Chain Social, overseeing paid performance, email marketing, influencer and paid partnerships. Chain Social specialises in fashion, beauty and lifestyle brands, running ads across Meta, Google, Pinterest, TikTok, and AppLovin. Brands they work with include Nala, Fun Day Sweets, Australian Beauty School, Brazilian Butterfly and Mecca (UK email). Chain Social also offer one-off Meta build projects and consulting for smaller brands not yet ready for a full agency retainer. Mentioned in This Episode Chain Social — Adele's agency Facebook Ad Library — free competitor research tool Motion — paid ad creative reporting platform Triple Whale — third-party attribution and reporting AppLovin — emerging ad platform (gaming apps, new to Australia) Chain Pod — Adele and Chain founder Shelby's new podcast, launching end of May TikTok Masterclass — Chain Social's first ever, coming mid-June Connect with Adele Follow Chain Social on Instagram for regular Meta tips and updates on the Chain Pod launch. eCommerce Australia is hosted by Ryan Martin, founder of Remarkable Digital — an eCommerce SEO and AIO agency based in Australia. If you're not being found in ChatGPT, Gemini AI, or traditional search, grab a free audit below.

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Retail Fest Recap 2026

Free AIO Audit Here - Be Found in AI Overviews! In this solo episode Ryan recaps what he found most insightful from 3 days at Retail Fest on The Gold Coast. He also makes a couple of podcast and eCommerce related announcements. If you are an eCommerce business that would like some of the best experts in the country to look at and provide feedback on your eCommerce store, please get in touch via Instagram (account below) or via the contact page on the website.

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AIO - How to ensure your eCommerce business gets visibility and mentions in AI

Free AIO Audit - Click Here. How Australian eCommerce Brands Can Rank in AI Overviews (AIO) in 2026 AI is changing how Australians discover and buy products online. In this episode, Ryan Martin sits down with Patrick Dhital one of Australia's leading SEO and AIO specialists — to break down exactly what eCommerce founders need to do right now to appear in AI-generated search results across ChatGPT, Gemini, and Claude. If your brand isn't showing up when a CEO or customer searches for your category on an AI engine, this episode is for you. AI engines read structured data. That means moving your most important claims out of body paragraphs and into clear, structured page elements — headings, quick-facts boxes, certifications, awards — so AI can find and weight them correctly. Stop saying "award-winning product." Say which award you actually won, and give it its own heading on the page. This also includes schema markup and ensuring your meta copy is specific, not vague. Specificity signals trust to AI engines. Search behaviour has shifted from "best compression socks" to "what compression socks help me recover after a long-haul flight?" Your content strategy needs to follow. That means blogs and articles built around real customer questions — not AI-generated filler. The best content comes from knowing your customer better than any agency can. What questions do they ask you? Start there. Within those articles, include product carousels, CTAs, and comparison guides. Don't build content just for AIO — make it genuinely useful for the people landing on it. Being mentioned in a Vogue listicle on "top Australian knitwear brands" isn't just good PR — it's how AI engines discover and recommend you. Build backlinks and placements in topically relevant articles and listicles so that when an LLM goes looking, it finds your brand in credible, third-party sources. Social media presence matters too. If people are talking about your brand positively on Reddit or Quora, AI engines will surface that. If they're not — or if the reviews are bad — that surfaces too. AIO needs SEO to work. If you're not ranking on Google, AI engines won't find you either. The fundamentals haven't changed — they're the foundation. Be specific, not general. "Award-winning" means nothing to an AI. "Winner of the 2024 Good Design Award" does. Pull specifics out of paragraphs and into structured elements. Your content strategy should sound like your customer. Conversational queries are longer and more specific than ever. Write content that matches how real people talk — not how keyword tools think. Bad reviews can hurt you in AI, fast. What appears on Trustpilot, Reddit, or Quora is fair game for AI engines. Brand reputation management is now part of AIO. No single channel fixes everything. The brands with the best AIO results are also running Google Ads, social ads, email, and PR. It all compounds. ChatGPT, Google Gemini, Claude, Ahrefs, SEMrush, Google Search Console, Google Analytics, Reddit, Quora, Trustpilot, Shopify, Remarkable Digital Want a free AIO audit? Ryan and Patrick are currently offering AI visibility audits for Australian eCommerce brands. Hit the link below to start the conversation.

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Scaling With Sanity - Founder Health with Louisa Smith I A Quiet Shift

FREE AIO AUDIT HERE STRATEGIC READINESS AUDIT HERE What if your business doubling overnight… actually broke everything? Most eCommerce founders obsess over traffic, ads, and revenue. But behind the scenes, there’s a hidden risk that quietly kills growth, and nearly 70% of businesses hit it around the $3M mark. In this episode, Ryan sits down with Louisa Smith, former digital marketing leader turned founder of A Quiet Shift — to unpack the “Strategic Readiness Gap” and why scaling without structure is the fastest path to burnout, broken systems, and team chaos. If you’ve ever felt stretched, stuck, or like your growth is getting harder instead of easier… this episode is your wake-up call. Why growth without preparation destroys businesses (and how to spot it early) The real reason your systems start failing as you scale How to know if your business would survive doubling tomorrow The overlooked metric most eCommerce brands ignore (hint: it’s not revenue) Why remote teams struggle — and the simple fix that actually works The 4-hour weekly habit that separates burnt-out founders from high performers Early warning signs of burnout (before it’s too late) How to build a business that grows without breaking you Growth isn’t the goal, sustainable growth is. Louisa reveals that most founders don’t fail because of bad marketing… They fail because they weren’t ready for success. “If your business doubled tomorrow, would it scale… or snap?” Strategic readiness > hustle — growth needs structure, not just effort If you don’t know your true profit, you’re scaling blind Systems break first — especially inventory, team capacity, and communication Remote teams need intentional connection, not more meetings Burnout is contagious — it starts with leadership The best founders schedule thinking time, not just doing time Block 2–4 hours of “thinking space” weekly (no tech, no distractions) Create clear SOPs before scaling further Audit your real margins after ads, shipping, and returns Introduce non-work social check-ins for remote teams Define your capacity triggers (when to hire, outsource, or pause growth) Louisa shares a simple 2-minute Strategic Readiness Audit to help you identify: Where your business is at risk What’s holding back your growth What to fix first 👉 If you’ve hit a plateau (or feel like you’re close to breaking point), this is your first step. eCommerce founders scaling past $1M–$5M+ Operators juggling growth + team + burnout Brands relying heavily on ads but unsure of true profitability Anyone feeling busy… but not in control “Growth will test your team, your systems, and your sanity.” “Burnout doesn’t happen in isolation — it starts with leadership.” “Thinking space isn’t a luxury — it’s a performance tool.”

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AI, Bundles & Personalisation: The Conversion Stack You Can’t Ignore in 2026

Get your AIO Audit Here - Comment AIO in comments box Ryan Martin interviews Steve Pover and Nicole Loftus from Clearer.Io and we cover off how and why eCommerce businesses are utilising their products to help conversion rate, trust and loyalty! If you’re still pouring money into ads hoping for more growth… you’re playing the wrong game. In this episode, we unpack the massive shift happening in eCommerce right now, where smart brands are no longer chasing traffic, but maximising every single visitor. Because here’s the truth: 👉 Your customers are visiting more… but buying less. 👉 Acquisition costs are rising… fast. 👉 And most stores are still missing the easiest revenue wins sitting right in front of them. Why “blunt force acquisition” is dying — and what’s replacing it The exact reason your store is leaving serious revenue on the table How one brand increased AOV by 35%+ without discounting The overlooked power of AI-driven product recommendations (that most stores still aren’t using) Why your tech stack might be silently killing your conversions The shift toward smaller baskets, higher frequency shopping — and how to profit from it How to turn existing traffic into more revenue (without spending more on ads) 1. Bundling is a goldmine (and most brands are doing it wrong) You don’t need discounts. If your recommendations are relevant, customers will buy more, naturally. 2. Personalisation = higher conversions, instantly From search results to product pages, tailoring the experience based on behaviour is no longer optional. 3. Your reviews are more powerful than you think From Google Shopping to checkout, social proof is driving clicks and conversions at every stage. 4. Your tools should talk to each other Disconnected tech = missed opportunities. Unified data = smarter decisions + more revenue. +35.7% increase in average order value AI-driven search influencing 8%+ of conversions Thousands in extra monthly revenue… from simply turning features on 2026 eCommerce isn’t about doing more. It’s about doing what actually works, better. The brands winning right now are: Optimising every step of the customer journey Leveraging AI + automation to scale smarter And focusing on conversion, not just traffic If your brand isn’t showing up in AI-driven search tools like ChatGPT, Perplexity, or Gemini… you’re already behind. 👉 Grab a free AIO (AI SEO) audit via the link at the top of the show notes and find out: Why you’re not being found Where you’re losing visibility And exactly how to fix it You don’t need more traffic. You need to stop wasting the traffic you already have. 🚨 What You’ll Learn (And Why It Matters) 💡 Key Takeaways You Can Implement Today ⚡ Real Example From This Episode 🧠 The Bigger Picture 🎯 Want to Know If You’re Missing Out? 🔥 Final Thought

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Recommerce + Marketplace Success I Azura Fashion Group I Sam Wood I

FREE AIO AUDIT - Why is your business not being found on ChatGPT? - Click Here to get a Free Audit In this episode, we sit down with Sam Wood (CEO & Founder of Azura Fashion Group), recently ranked Top 10 in Australia’s eCommerce leaders to break down how he built a global luxury fashion business: 👉 Selling across 28+ marketplaces worldwide 👉 Managing 500,000+ products without holding inventory 👉 Generating explosive growth (including $450K/month for a 3-month-old brand) 👉 And now building the “infrastructure layer” of eCommerce But here’s the kicker… Sam reveals why: ❌ Most marketplaces actually hurt your brand ❌ And why AI-driven product enrichment is the real competitive advantage If you’re still relying on paid ads and hoping for growth… this episode will flip your entire strategy. The “invisible inventory” model powering global luxury sales How Azura scaled to 60 marketplaces (then cut back to 28 strategically) Why marketplace selection > marketplace quantity The AI system turning basic product data into conversion machines How one brand went from $0 → $450K/month (without ads) The truth about returns (and why they kill most eCom brands) Why China is a goldmine (and Germany isn’t) The massive opportunity in pre-loved & circular fashion “There’s no point doing $1M in sales if 60% comes back.” “We don’t run ads — we just put products in the right place.” “Marketplaces are the future… but most of them will hurt you.” “We turned one brand into $450K/month with zero marketing.” “Your product data is either your biggest asset… or your biggest liability.” Most eCommerce brands are doing this backwards. They: ❌ Spend thousands on ads ❌ Fight for attention ❌ Struggle to scale Meanwhile… One Aussie company: ✔ Sells across 28 marketplaces ✔ Has 500,000 products ✔ Doesn’t hold inventory ✔ Doesn’t rely on ads And just helped a brand hit $450K/month. This episode changes how you think about growth. 🎧 Listen now

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2026 Australia Post eCommerce Report: What It Means for Australian eComm and Retailers

AUS POST 2026 ECOMMERCE REPORT - DOWNLOAD HERE FREE SEO AUDIT HERE Australian eCommerce is entering a new era, and standing still is no longer an option. In this episode, Ryan Martin sits down with Jordan Berke, CEO and founder of global retail strategy firm Tomorrow, to unpack the biggest takeaways from the upcoming Australia Post eCommerce Report 2026. Jordan explains why Australia is no longer “catching up” in eCommerce. It is becoming one of the most competitive and fast-moving retail markets in the world. With marketplaces accelerating, delivery expectations rising, AI changing product discovery, and shoppers becoming more willing to switch brands, Australian retailers are facing a make-or-break moment. They dig into what’s driving the reported $86.2 billion in Australian eCommerce spend, why faster delivery is directly tied to conversion, how agentic AI is changing SEO and shopping behaviour, and what brands must do now to compete with Amazon, Temu, Shein, and the world’s best digital experiences. This is a must-listen for eCommerce founders, marketers, retailers, and brands that want to stay relevant in 2026 and beyond. Why Australia is reaching a major eCommerce inflection point How marketplaces are reshaping the retail landscape Why delivery speed has become one of the biggest conversion levers What “shopper promiscuity” means and why it matters for retention How customer expectations are changing faster than most brands realise What agentic AI means for product discovery and online shopping Why traditional SEO alone is no longer enough How contextual product content improves discoverability in AI search Why smaller brands must double down on differentiation What Australian retailers can learn from China, the US, and global leaders 1. Australia is moving from behind to ahead Jordan shares that Australia’s eCommerce penetration has now caught up with major global markets and is on track to move ahead, making this one of the most important periods for local retailers to adapt and invest. 2. Delivery speed is no longer a nice-to-have The conversation highlights how every extra day in delivery time can materially reduce conversion rates. Faster fulfillment, smarter inventory placement, and stronger logistics partnerships are becoming essential. 3. Shoppers are less loyal and more willing to switch Australian households are buying from more brands than ever before. That creates more opportunity, but also more pressure for retailers to win every experience. 4. AI is changing how products get discovered The future of discoverability is moving beyond keywords and attributes. Retailers need richer, more contextual product content that helps AI tools understand when, why, and for whom a product is relevant. 5. World-class user experience is now the baseline Australian retailers are no longer competing in isolation. They are competing against the best digital experiences in the world, and mediocre checkout, delivery, and navigation experiences will cost them. Australia’s eCommerce market is becoming one of the most dynamic globally Faster delivery is driving meaningful conversion gains AI-driven shopping traffic is rising fast and could become material very quickly ChatGPT may influence shopping, but it may not fully replace retailers Smaller brands still have room to win if they differentiate clearly Click-and-collect and parcel lockers are still major opportunities for improving convenience and conversion “You are no longer competing in your own market. You are competing with the world’s best.” “Cheap is easy. Differentiation is the real game.” “Traditional SEO is still important, but context is becoming the new competitive advantage.” “Mediocre eCommerce experiences are not going to survive in Australia anymore.”

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Annabel Hay: The Aussie Founder Who Built a Global Brand From Her Parents’ Garage

Free SEO Audit Here Clutch Glue Annabel Hay went from billion-dollar construction sites to inventing a globally patented fashion adhesive that actually works. In this episode of eCommerce Australia, the founder of Clutch Glue reveals how one viral TikTok sold out her entire inventory in 24 hours. We dive deep into the "unsexy" side of innovation, from cold-emailing university PhDs to find a chemical formulator, to managing global logistics from a Bondi share house. Annabel shares her "turbo" approach to decision-making, why she gave 15% of her company to her sister, and her upcoming move to conquer the New York market. In this episode, you’ll learn: The "Fateful Flash": The wardrobe malfunction that sparked a 4-year R&D journey. Lean Scaling: How to run a global brand using Notion, Cin7, and Keeyu. The Viral Blueprint: Why low-fi, functional content beats "aesthetic" branding on TikTok. Bootstrapping vs. Investors: Why Annabel chose to fund her own growth while working full-time.

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Keeyu I Jevon Le Roux - Making the words 'Where Is My Order?' redundant in 2026!

Free SEO Audit Connect with Jevon Keeyu Website Customer service is broken in eCommerce, and it’s costing Australian brands millions. In this episode of E-Commerce Australia, Ryan sits down with Jevon Le Roux, former MD of SurfStitch and P.E Nation, now CEO & Co-Founder of Keeyu, a platform built to eliminate reactive customer service tickets before they ever exist. If you’re still hiring more support staff every peak season… If “Where is my order?” is your most common ticket… If your team is drowning in manual fixes and system hopping… This episode will challenge how you think about post-purchase. According to Australia Post, 1 in 5 online shoppers didn’t get what they wanted last year. That resulted in $13 billion in churned revenue. The question is, how much of that churn is preventable? Why traditional helpdesks are fundamentally reactive The 80+ post-purchase failure points brands don’t monitor How proactive post-purchase can cut support tickets by up to 50% Why scaling your support team isn’t the real solution How brands like Tony Bianco, Muscle Republic and Budgy Smuggler are approaching automation Why “Where Is My Order?” might disappear in the next five years Jevon shares how his experience leading major Australian retail brands exposed a massive gap in post-purchase operations - and how Keeyu is creating an entirely new category: Proactive Post-Purchase. This episode is a must-listen if you are: A founder scaling past $5M+ online A Head of eCommerce managing multiple warehouses Running Shopify, Magento, Salesforce or WooCommerce Hiring seasonal support staff every peak Feeling margin pressure in 2026 If complexity is increasing, this conversation is highly relevant. There’s a clear shift happening in eCommerce: From reactive ticket management ➡️ To proactive issue prevention Helpdesks manage tickets. Keeyu aims to prevent them. And in a climate where customer acquisition costs are rising and retention matters more than ever, that distinction matters. If reducing churn and increasing lifetime value is a priority for 2026, operational efficiency is only part of the equation. At Remarkable Digital, we help Australian eCommerce brands drive compounding growth through SEO, turning high-intent search into predictable revenue. If your traffic isn’t growing in line with your ambitions, hit the free audit button in the show notes and we’ll show you what’s possible. Learn more or book a discovery call: 👉 https://keeyu.com 🚨 The Stat That Should Concern Every Founder 🔍 What You’ll Learn in This Episode 🧠 Who This Is For⚙️ The Bigger Shift 📈 Want to Improve Retention & Organic Growth? 🔗 Connect with Keeyu

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The Drive To Survive Effect - Kate Hughes

Free SEO Audit Here Connect with Kate 🎙 The Drive to Survive Effect: How Smart eCom Brands Are Winning Without Spending More on Ads Meta CPMs are up. Google is crowded. TikTok is unpredictable. So what if the real growth lever isn’t more performance spend… but better storytelling? In this episode of eCommerce Australia, Ryan Martin sits down with fractional CMO Kate Hughes (ex-BP, David Jones, Asahi, L’Oreal) to unpack what Drive to Survive can teach eCommerce brands about brand building, customer psychology, loyalty, and long-term growth. Because F1 didn’t just grow - it unlocked entirely new audiences. And your eCommerce brand can do the same. How storytelling expanded Formula 1’s audience (especially female buyers) Why content can unlock new customer segments without discounting The mistake most eCommerce brands make when they rely only on performance marketing The difference between brand marketing and performance marketing Why short-term tactics stop working in crowded markets How to find “uncrowded channels” your competitors are ignoring How to grow faster by partnering with brands that share your customer Real-world examples of brand collaborations that elevate both sides Why this strategy improves reach, SEO visibility, and customer trust How to use reviews, comments and customer support to uncover growth gaps Simple ways to extract insight using AI tools The underrated churn question every eCommerce brand should be asking How colour influences perceived value, luxury and trust Why brand consistency matters more than constant creative refreshes Small visual changes that can improve conversion rate Why loyalty programs are rising again in retail and eCommerce What brands like Mecca understand about retention How loyalty gives you data, insight and long-term margin protection If you’re only optimising ads, you’re playing the short game. The brands that will win in 2026 and beyond are: Obsessed with their customer Clear on their brand positioning Consistent in message Smart about collaborations Investing in retention and loyalty Using storytelling to create emotional connection Growth isn’t just about traffic. It’s about mental availability. 🧠 What You’ll Learn in This Episode 🚗 The “Drive to Survive” Growth Lesson 📉 Why Your Ads Feel More Expensive 🤝 The Collab Shortcut 🎧 Social Listening & Customer Insight 🎨 The Psychology of Colour in eCommerce 🔁 The Loyalty Comeback 💡 The Big Takeaway

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