Every Hire Should Triple Customer Experience | Holly Jean Jackson
Connect With Chaz Holly Jean Jackson built new projects inside companies like Visa, Treasury Wine Estates and the University of California. She kept getting laid off, and each layoff came with a big health challenge. She saw the pattern and left corporate America to build her own business. Today she is a revenue and performance consultant for business leaders, authors and speakers. When mature clients tell her margins dropped 30 to 50% in a quarter, she often finds five profit leaks on the first call. She also wrote the book and hosts the podcast Inspiration Contagion. In this conversation with Chaz Wolfe, Holly explains how to find your superpower, when to make your first hire, and how to protect your team from a bad apple. KEY TAKEAWAYS Ask the people closest to you what your superpower is. Buy a friend a coffee and ask what they highlight when they introduce you. Holly says the answers come quickly. Block your day around your energy. Group similar tasks so your brain is not switching all day. Expect it to take a year or two to find the schedule that fits you. Learn a task before you outsource it. Know the process, the expectation, and the impact on customers and employees. Then hand it to someone you trust. Hire when work is piling up and not firing you up. Most first hires are an assistant for scheduling, invoicing and admin. Then run the revenue ideas you never had time for. Make every hire raise your customer experience. Holly says each hire should make it at least three times better. If it does not, ask why you are hiring. Test new hires before full time. Holly uses a 30 day contract, then a 90 day contract with specific KPIs. Remove a bad apple fast because you cannot change a person's values. If you are a contractor business owner and you want to make more money, work less, and win at home, we built something for you. Get the free Owner Time Audit at gatheringthekings.com/timeaudit. It is a simple worksheet that shows you where your week really goes. We email it to you as a PDF within minutes. Connect with Chaz Wolfe (Host): Website Facebook Instagram LinkedIn YouTube Connect With Holly Jean Jackson: Website: https://hollyjeanjackson.com/ LinkedIn: https://www.linkedin.com/in/hollyjjackson/ Instagram: https://www.instagram.com/coachhollyjeanjackson/ Facebook: https://www.facebook.com/hollyjeanjackson/ YouTube: https://www.youtube.com/channel/UC3ElvJLGqpJ2ThA9utJCqMg Linktree: https://linktr.ee/coachhollyjackson Support the show Like what you heard? Share this episode with a friend and leave us a review on Apple Podcasts or Spotify! Join the conversation by visiting GatheringTheKings.com and apply to connect with other high-performing entrepreneurs and their families.
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