274: Stop Wasting Your Front Desk's Time on the Wrong RCM Problems

Your front desk didn't sign up to be an insurance department. So why are they buried in one?

Kendall sits down with Louis Chan and Vere Whittome, co-founders of Kaylie AI, to break down the walls between insurance verification, treatment coordination, and claims management. Louis explains how five-star doctors at his old oral surgery group kept getting one-star reviews, why most practices react to problems instead of catching them early, and how every denied claim carries a lesson. They also get honest about where AI still falls short and why teams end up chasing a 5% problem with 80% of their time. If you've ever wondered where your front desk's time is really going, this one will change how you see it.

Connect with Kaylie.ai:

🔗 Website: http://kaylie.ai/deo

📲 LinkedIn: https://www.linkedin.com/company/kaylie-ai/

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Today's episode is sponsored by Kaylie AI, a partner of the DEO.