
AI Agents: Who's Accountable for Mistakes? | Erich Barlow
Lovely listener, share with us your thoughts! AI governance for AI agents in financial services: when an agent makes a mistake at computer speed, who is accountable? Erich Barlow says the organization that deployed it, not the system and not the vendor. "Regulators and customers will not accept that the AI did it." In this episode he walks through where agents are already acting on their own in financial services, how much harm a simple chatbot can really do, whether a permission written into a system prompt counts as an access control, what AI certifications like ISO 42001 actually tell you, what auditors see that engineers miss, and his research into what he calls synthetic intelligence. 📌 Key Topics & Timestamps: 0:00 Cold open 0:29 Introduction 1:42 Are AI agents already acting on their own? 3:42 Who is responsible when AI makes a mistake? 6:03 Does it change if the agent came from a vendor? 6:37 Running agents week to week 7:56 Managing an agent like an employee 9:34 When an agent hits its goal and still causes harm 13:15 How much harm can a chatbot really do? 15:12 The governance layer for customer-facing AI 16:45 Third-party AI: blame the cook, not the cow 18:44 Assistant vs autonomous agent in payments 20:04 What an agent should never decide 21:28 Are system prompts access controls? 23:16 Prompt governance and data loss prevention 25:46 AI certifications: tick box or trust? 29:07 What auditors see that engineers don't 31:42 Synthetic intelligence vs artificial intelligence 35:46 Is synthetic intelligence already here? 37:26 Where to find Erich About the Guest: Erich Barlow (MIS, CITP, FBCS) is a Chartered Fellow of the BCS working in cybersecurity and AI governance, and a doctoral researcher studying how AI standardization should be built for South Africa. He writes about synthetic intelligence: machine intelligence as its own real thing, arrived at by a different route, the way a synthetic diamond is still a diamond. Connect with Erich Barlow on LinkedIn: https://www.linkedin.com/in/erichbarlow/ On X: https://x.com/erichbarlowllc Website: https://www.erichbarlowllc.com 🎙️ Subscribe for weekly episodes on fintech, AI, and innovation 🌐 Website: https://curiositycodepodcast.com/ 📱 Follow on LinkedIn: https://www.linkedin.com/in/akhomyakov/ 🎧 Listen on Spotify: https://open.spotify.com/show/4ePKf2qCLzcKATS7o6w2U5 🍎 Apple Podcasts: https://podcasts.apple.com/podcast/id1797349967 A practical conversation on AI governance for anyone deploying AI agents in banks, payments and fintech: who carries the risk, what controls survive an audit, and where the accountability sits when something goes wrong. 🎙️ Subscribe for weekly episodes on fintech, AI, and innovation 🌐 Website: https://curiositycodepodcast.com/ 📱 Follow on LinkedIn: https://www.linkedin.com/in/akhomyakov/ 🎧 Listen on Spotify: https://open.spotify.com/show/curiosity-code 🍎 Apple Podcasts: https://podcasts.apple.com/podcast/the-curiosity-code-podcast/id1748596092















