How Early FM Involvement Transforms Design & Operations
transcript
show notes
Why is facilities management ultimately a relationship-driven profession? Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair, IFMA Global Executive Board, sits down with Maria O'Callaghan-Cassidy, Senior Associate Vice President of Facilities, Development and Operations at San Jose State University, to explore the intersections of workplace design, operations and leadership.
Together, they discuss:
- Why bringing trade teams into early project design prevents maintenance disasters downstream.
- How proactive communication and checking in during quiet periods builds trust with stakeholders.
- How cutting classroom support response times down to seconds transformed user trust at Wharton.
- Navigating tight state university budgets without compromising student-centered priorities.
- Addressing the gap in senior FM roles and cultivating effective mentor/mentee dynamics.
This episode of Connected FM is sponsored by Tork. Whether you’re managing office buildings, healthcare facilities or high-traffic spaces, Tork offers hygiene products and smart dispensing solutions designed for today's dynamic workplaces. Head over to torkglobal.com to explore their full range of products.
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