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Artwork for Command Control Power: Apple Tech Support & Business Talk
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Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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  • 23 episodes
  • weekly
  • Avg 55 min
  • English

Episodes 23

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  • #665
    April 14 · 49 min

    665: Apple's 50th Anniversary Old Shortcuts, and What Still Delights - Part 2

    The hosts revisit early Apple and Mac experiences and discuss first keyboard shortcuts, focusing on "Command Control Power" after a photographer client referenced it while troubleshooting a MacBook Pro that died on location from a drained battery. They debate the proper shortcut key order versus Apple's conventions, recall Apple II shortcuts like Control–Open Apple–Reset, and reflect on floppy-drive workflows and multi-disk backups. The conversation shifts to Apple's attempts to break into business hardware, Steve Jobs' impact and management style, and a perceived reversal where hardware fit-and-finish improved while macOS feels buggier, with annual OS releases and settings moving cited as problems. They note Rapid Security Response/Background Security Improvements placement changes, praise Apple Watch and AirPods, share audience photos and Apple memorabilia, and close with gratitude to Apple, colleagues, and listeners. 00:00 Apple 50th Kickoff 00:27 Shortcut Origin Story 01:08 Photo Shoot Panic 02:17 Shortcut Order Debate 03:27 Open Apple Keys 05:16 Save Changes Shutdown 07:33 Floppy Boot Days 09:02 Apple In Business 12:22 Jobs Magic And Myth 14:03 Modern OS Buggy Era 19:27 Settings Search Problem 23:17 Yearly OS Cadence 26:04 Planned Obsolescence Talk 27:46 Software Sells Hardware 28:07 Mac CPU Transitions 29:12 Snow Leopard Lessons 31:37 Intel Era Reality Check 33:11 Security Updates Moved 34:22 Throwback Mac Photos 35:52 Daily Delight Devices 40:12 Old iPhones and iPods 42:29 Apple Employee Card 44:37 Startup Office Memories 46:13 50 Years of Apple

  • #664
    April 7 · 55 min

    664: Apple at 50 - First Macs, HyperCard, iPod Halo, and Memories from the Early Days - Part 1

    Apple at 50: First Macs, HyperCard, iPod Halo, and Memories from the Early Days - Part 1 The hosts celebrate Apple's 50th anniversary (recorded April 1) and recommend David Pogue's book "Apple at 50," including his Computer History Museum interview. They invite listener stories and discuss first Apple computers (Apple IIe/IIc/II Plus), early BASIC programming habits, and Apple's influence in schools via HyperCard/HyperTalk. Jerry recounts starting on PC compatibles in a tool-and-die business, moving into Macs for music/MIDI and Finale, and shows a 1989 receipt for a Macintosh IIx system costing about $7,000 (roughly $14,730 in 2026 dollars). Listener Dwayne Moss shares memories working at Apple, concerts at sales conferences, seeing Steve Jobs introduce the iPod at Town Hall, and being hired and laid off three times. The group reflects on the iPod's Windows support, the "digital hub" era, early CD burning, Airport cards, Macworld/iPhone displays, Newton hardware, and transitions from PowerPC to Intel to Apple silicon. 00:00 Apple Turns 50 00:40 David Pogue Book Pick 01:59 First Apple Computers 03:56 Learning BASIC Early 06:34 Jerry's First Macs 09:25 Sticker Shock Pricing 11:55 From Punch Cards to AI 13:42 HyperCard Magic 15:38 Listener Story Dwayne 18:30 iPod Halo Effect 20:37 Digital Hub Creativity 24:15 CD Burning Nostalgia 26:31 Iconic iPhone Sounds 27:26 First Business Macs 28:49 Early WiFi Upgrades 30:35 Offline Computing Era 31:45 Macworld iPhone Memories 36:09 Newton Surprise Find 39:12 Early Influences 39:55 Jerry Career Pivot 46:23 Vintage Server Rooms 50:33 G4 to Intel Shift 50:55 Wrap

  • #633
    March 31 · 57 min

    663: No Slam Dunk: Apple Setup Snags & Compliance Hoops

    Joe and Jerry discuss Apple's redesigned online store, noting that Mac configuration choices are now embedded in the URL, making it easier to share exact specs with clients. Jerry describes upgrading from an M3 MacBook Air to an M5 Air via trade-in and 0% financing, then they compare experiences with Migration Assistant failures during remote migrations, including restarts, antivirus removal, and workarounds like migrating via an external drive. They talk about battery-life and thermal concerns on smaller MacBook Pros, using Low Power Mode, and consider how an entry-level "Neo" Mac might expand education or large deployments. Joe warns Apple's Partner Network locator has worse search and may mishandle reviews, recommending saving reviews via Claude-generated HTML. They gripe about post-update "Welcome to Mac" and Apple Intelligence prompts disrupting remote access, share an iPhone brightness mishap, cover RingCentral shared-inbox texting requiring opt-in/terms/privacy compliance, and Jerry previews a job cleaning mouse contamination from a network closet using protective gear. 00:00 Show kickoff Sam missing 00:20 Apple Store URL configs 04:35 Jerry upgrades MacBook Air 05:29 Migration Assistant failures 07:21 Remote setup workflow 13:44 Trade in timing value 14:53 Battery life low power mode 16:29 Thermals 14 inch Pro 18:45 Mac Neo market wildcard 20:48 Partner locator review backup 24:23 Locator search broken 28:39 AI Bugs and Review Backups 30:03 Claude Recreates Review Page 31:34 Welcome Screen Update Rage 33:14 Remote Access Blocked by Prompts 35:22 Stability Over New Features 37:37 iPhone Brightness Disaster 40:19 Shared SMS Inbox with RingCentral 41:44 Business SMS Compliance Hoops 49:34 Hazmat Tech Closet Cleanup 54:41 Patreon and Wrap Up

Showing 21–23 of 23 episodes