Claims Interviews

Nick Doyle

This week, we sat down with Nick Doyle – Head of International Claims for The Hartford Insurance Group, Inc. Nick Doyle joined The Hartford in 2018.   He is responsible for the oversight of the International Claims portfolio, a member of the Global

Thomas Upton

Tom Upton joined Markel in July 2015 as a Senior Claims Adjuster in their Marine & Energy team. He began his career on the Lloyd’s Claims Graduate Scheme, before joining Hiscox as a Claims Underwriter in the Marine and Energy team.  After moving to M

Andrew Bart

Next up in our Claims Series Interviews: Barry Jones sits down with Andrew Bart, of Crawford & Company. Andrew Bart is the Chief Executive Officer of Crawford International Operations, which incorporates all operations outside of North America. This

Markus Heiss

After interviewing over 30 claims professionals, Barry had the pleasure of sitting down with Markus Heiss, one of MDD’s most seasoned forensic accountants, for a candid and insightful conversation. What began as an unexpected start at MDD evolved into a

Stuart Wright

In this latest instalment of our Claims Interviews series, Barry Jones sits down with Stuart Wright. Stuart is Head of Non-Marine Claims for Ascot Syndicate 1414, overseeing a complex book of insurance and reinsurance claims for all non-marine lines of b

Ian Thompson

Up next in our Claims Interviews series is Ian Thompson. With 12 years at Zurich Insurance in EMEA and global executive claims roles and 19 years at RSA in senior strategic and operational positions, Ian brings a 30-year track record of success in transf

Nigel Ward

We had a great time speaking with Nigel Ward for our Claims Interviews series. Nigel is a technical insurance practitioner with broad experience of managing major insurance losses. He has represented Lloyd’s syndicates and both London and internati

Steve Parry

Steve Parry joined Hiscox in July 2023 as the Group Claims Director. He started his career as a claims adjuster with AIG in Manchester before moving to London, where he held several management roles prior to his departure to join Ace in 2006. He held var

Sarah Howell

Elliott Goss

We recently welcomed Elliott Goss from W/R/B Underwriting to record a podcast with us. Elliott talked to us about the advancement of technology in claims, what he thinks makes a good claims handler and leader, the highs and lows in his career, his aspira

Gavin Williams

Gavin is the Head of Claims at IQUW, managing a complex book of insurance and reinsurance for all Specialty and Property lines of business. Gavin has extensive experience in the claims market, before IQUW Gavin headed up various claims teams at Canopius

Juliet Hamilton

Juliet joined Canopius in January 2023. Prior to this role, she was Head of First Party Claims at Inigo and Head of Energy and Construction Claims at AXA XL. She previously held roles in the client/insured space, working for Shell and Indecs Consulting S

Paulina Herrington

Paulina joined SCOR UK in June 2022 as Global Practice Lead for Construction Claims. Prior to joining SCOR, she spent almost 11 years at Liberty Specialty Markets as Senior Claims Specialist handling large and complex energy and construction claims. Befo

Leo Dixon

This week we were delighted to have Leo Dixon, CEO of Integra, as a guest on our Claims Interview podcast channel. Leo joined Integra in 2015 as COO and was promoted to CEO in 2018. He has overall responsibility for delivering the company’s business plan

Paul Lewis

After a break in our podcasting schedule, we are back with a bang this week having interviewed Paul Lewis, a Partner at Herbert Smith Freehills LLP.  Paul is currently Global Head of the Insurance & Professional Risks practice at Herbert Smith Freehi

Mike East

In our latest interview, Barry speaks to one of the most experienced and modernist claims leaders in the marketplace, Mike East of QBE. Mike East became Claims Director at QBE in 2016 and a member of the Executive Management Board for European Operations

Torben Bell

Torben currently fulfils the dual role of Country Manager (Australia & New Zealand) and Executive Adjuster with Integra Technical Services (Australia) Pty Ltd. He is responsible for the investigation of complex claims, while also leading and supporti

Hugh Sparks

This week Hugh Sparks from Charles Taylor Adjusting joined us in our office to record our next claims interview.  Hugh is a seasoned loss adjuster with 40 years of experience in the profession. He talks to us about some of the changes that have taken pla

Jeremy Burgess

Jeremy Burgess joined us in our most recent Claims Interview podcast.  Jeremy is co-founder of The Insurance Network (TIN).  Although not a claims professional like our other guests to date, he has very much been involved in helping publicise issues and

David Hair

Our second interview of 2022 sees Barry Jones talk to a seasoned claims broker, David Hair, Partner at Lockton. David has been in the market for over 4 decades specialising in particular in Financial & Professional Lines claims. Hear David talk about