Checking In by Hotel Owner

Mulberry Media

Welcome to "Checking In," a weekly podcast produced by Hotel Owner, tailored for hoteliers and professionals navigating the dynamic world of hospitality. Join us as we delve into insightful conversations with industry experts, trailblazing entrepreneurs, and ambitious newcomers. Each episode offers valuable advice, industry insights, and inspiring stories designed to empower your success. Whether you're a seasoned hotel owner or embarking on your career in this vibrant industry, Checking In has stories you'll love. Tune in for your weekly 'check-in' and let's elevate your hospitality game.

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29 episodes
Avg 41 min
English

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S4 · E39
October 12 · 46 min
‘Support rather than solve’: Hospitality Action on avoiding the Accidental Counsellor conundrum
In this episode, we speak with Camilla Woods, Services Director at Hospitality Action, to break down the latest findings from their Taking the Temperature survey. We’re exploring the rise of the ‘accidental counsellor’—why managers are increasingly taking on the weight of team mental health, how to spot the early warning signs, and the practical steps leaders can take to turn this research into real workplace action. This episode is sponsored by Scheidt & Bachmann Parking Solutions, which provides a scalable, AI-powered cloud platform solution for modern parking management. The solution enables centralised control of all parking operations through a single dashboard and is complemented by features such as online reservations, digital payment options, and self-service portals. Thanks to open interfaces, mobility providers can be easily integrated. Operators benefit from greater transparency, flexibility, and efficiency, while drivers enjoy a seamless and modern parking experience.
S4 · E39
October 9 · 46 min
‘Support rather than solve’: Hospitality Action on avoiding the Accidental Counsellor conundrum
In this episode, we speak with Camilla Woods, Services Director at Hospitality Action, to break down the latest findings from their Taking the Temperature survey. We’re exploring the rise of the ‘accidental counsellor’—why managers are increasingly taking on the weight of team mental health, how to spot the early warning signs, and the practical steps leaders can take to turn this research into real workplace action. This episode is sponsored by Scheidt & Bachmann Parking Solutions, which provides a scalable, AI-powered cloud platform solution for modern parking management. The solution enables centralised control of all parking operations through a single dashboard and is complemented by features such as online reservations, digital payment options, and self-service portals. Thanks to open interfaces, mobility providers can be easily integrated. Operators benefit from greater transparency, flexibility, and efficiency, while drivers enjoy a seamless and modern parking experience.
S4 · E38
October 2 · 33 min
'Hotels are built by people': Filipe D'Avillez on what makes TRIBE London Canary Wharf special
In this episode we're joined by Filipe D’Avillez (Aa-VEE-Lez), General Manager of TRIBE London Canary Wharf. Filipe has built a varied career in hospitality, from launching hotels and developing teams to creating award-winning service cultures. He joined TRIBE around four years ago, ahead of the opening of its first UK property, and has been at the heart of establishing the brand here. Today, we’ll talk about his journey in hospitality, what it takes to launch a new hotel brand, how TRIBE has found its place in a changing Canary Wharf, and the growing role of creativity, experiences and community in hospitality. This episode is sponsored by Scheidt & Bachmann Parking Solutions, which provides a scalable, AI-powered cloud platform solution for modern parking management. The solution enables centralised control of all parking operations through a single dashboard and is complemented by features such as online reservations, digital payment options, and self-service portals. Thanks to open interfaces, mobility providers can be easily integrated. Operators benefit from greater transparency, flexibility, and efficiency, while drivers enjoy a seamless and modern parking experience.
S4 · E37
September 25 · 33 min
'Guests really remember how a hotel made them feel': The magic of Clermont Hotel Group
In this episode we speak to Gavin Taylor, CEO of Clermont Hotel Group. Gavin takes us behind the scenes of managing iconic London properties, sharing how his background in finance and operations shapes his approach to leadership, hotel identity and guest experience. We dive into the state of the London hotel market, what it takes to stand out amidst rising competition, and how Clermont is redefining luxury for today’s traveler – including high-profile collaborations like bringing Gordon Ramsay's Hell’s Kitchen to The Cumberland. This episode is sponsored by Scheidt & Bachmann Parking Solutions, which provides a scalable, AI-powered cloud platform solution for modern parking management. The solution enables centralised control of all parking operations through a single dashboard and is complemented by features such as online reservations, digital payment options, and self-service portals. Thanks to open interfaces, mobility providers can be easily integrated. Operators benefit from greater transparency, flexibility, and efficiency, while drivers enjoy a seamless and modern parking experience.
S4 · E36
September 18 · 53 min
From family legacy to nature retreat: The story behind Finn Lough
In this episode of Checking In, we speak to Gillian and Michael Beare, directors at Finn Lough. Once their family home, Finn Lough has evolved into a distinctive nature retreat centred around slowing down, reconnecting with the outdoors and creating memorable experience-led getaways. The siblings discussed taking over the running of their family’s unique hospitality business, the changing guest attitudes towards wellness and sustainability, the benefits and challenges of being an independent hospitality start-up and their approach to preserving a family legacy while continuing to innovate. This episode is sponsored by Scheidt & Bachmann Parking Solutions, which provides a scalable, AI-powered cloud platform solution for modern parking management. The solution enables centralised control of all parking operations through a single dashboard and is complemented by features such as online reservations, digital payment options, and self-service portals. Thanks to open interfaces, mobility providers can be easily integrated. Operators benefit from greater transparency, flexibility, and efficiency, while drivers enjoy a seamless and modern parking experience.
S4 · E35
September 11 · 47 min
'We want to make St. Pancras not just a hotel, but a destination'
In this episode we speak to Nicholas Davies, general manager of the St. Pancras London. We explore what makes the site such a unique part of the capital’s hospitality landscape, how strong storytelling and laidback luxury is at the core of its personality, and how King’s Cross is becoming a destination in its own right. Nicholas also discusses the changing expectations of luxury guests, as well as changing attitudes around career development and accessibility in hospitality, and how historic hotels can ultimately balance tradition with reinvention while remaining relevant for the future guest. This episode is sponsored by Scheidt & Bachmann Parking Solutions, which provides a scalable, AI-powered cloud platform solution for modern parking management. The solution enables centralised control of all parking operations through a single dashboard and is complemented by features such as online reservations, digital payment options, and self-service portals. Thanks to open interfaces, mobility providers can be easily integrated. Operators benefit from greater transparency, flexibility, and efficiency, while drivers enjoy a seamless and modern parking experience.
S4 · E34
September 4 · 39 min
'Real luxury is human connection': The magic behind The Great Southern Killarney
In this episode we speak to Jamie Power, general manager at The Great Southern Killarney. He spoke about his experience working at a major New York hotel and the lessons this taught him in leadership, the repositioning of The Great Southern, and how the history of the site was preserved and honoured whilst elevating it to a modern luxury experience, and how hospitality is now more than ever returning to its core values of connecting with and celebrating the people who make it. This episode is sponsored by Scheidt & Bachmann Parking Solutions, which provides a scalable, AI-powered cloud platform solution for modern parking management. The solution enables centralised control of all parking operations through a single dashboard and is complemented by features such as online reservations, digital payment options, and self-service portals. Thanks to open interfaces, mobility providers can be easily integrated. Operators benefit from greater transparency, flexibility, and efficiency, while drivers enjoy a seamless and modern parking experience.
S4 · E33
August 28 · 42 min
The regenerative retreat: Inside Fowlescombe Farm
In this episode we speak to Caitlin Owens, managing director of Fowlescombe Farm, a Devon retreat that is shaped by the seasons. We explore what regenerative hospitality really means and how Fowlescombe puts this into practice in every sense, as well as its approach to provenance and the relationship between guests and the land. She discusses how the property combines farming, conservation, food and hospitality in an interconnected model, and allows guests to play their own part in its operations, as well as cultivating a team built on passion and respect.
S4 · E32
August 21 · 44 min
The Coftie effect: Comfort, connection and conscious hospitality at The Lovat
In this episode we speak to Caroline Gregory, owner and manager of The Lovat in Loch Ness. Caroline spoke about how her hospitality journey began by working with her father, giving her an early insight into the industry and shaping the values that continue to influence her approach today. She also discussed the distinctive ‘Coftie’ philosophy that shapes the Lovat – which creates a sense of comfort and wellbeing that guests can take home with them, and why sustainability is much more than a list of operational initiatives –but a philosophy that should underpin the way a hotel thinks.
S4 · E31
August 14 · 57 min
'We had to understand what drives us' — The thinking behind Líbere's UK expansion
In this episode we're joined by John Harrington, head of Business Development UK & Ireland at Líbere Hospitality Group. John spoke about his role in launching the company's UK presence from the ground up, the deciding factors behind what makes a property the right fit for Líbere, how the company’s own technology-led operating model has allowed for the highest levels of automation and agility, and how digital innovation can enhance rather than replace great guest service.
S4 · E30
August 7 · 32 min
'Respect works both ways – that's how great kitchen teams are built'
In this episode we speak to Matthew Li, head chef at The Municipal Hotel Liverpool. We'll explore how Matthew’s culinary family helped inspire his own career journey, the lessons in leadership and respect that he has learned through his work with Andrew Green, what it takes to build and lead a high-performing kitchen and motivate your team, and the importance of strong mental health support and striking the right work/life balance when working in a fast-paced space.
S4 · E29
July 31 · 33 min
‘How the guests feel emotionally in the spaces you create is the most important thing’
In this episode we speak to Amber Pledge, co-founder of Kabn, Scotland's first luxury, regenerative, social hospitality brand. Originally a dual-qualified finance lawyer, Amber made the leap from a city career to hospitality entrepreneurship, bringing together analytical thinking and creative vision to build the business. We explore the journey behind Kabn, from the inspiration for the brand to the practical realities of developing and operating a design-led hospitality concept. Amber shares how her background in law and finance has helped the process, how sensory design and storytelling resonates with guests, and how Kabn celebrates the land around it.
S4 · E28
July 24 · 33 min
'Storytelling is so important – It makes the properties come alive'
In this episode we speak to Sinai Pedreschi, director of sales and marketing at Starhotels Collezione. Sinai shares how strong relationship-building with clients and team members has remained at the heart of her business approach, how smaller luxury hotels can compete with the marketing power of global brands, why boutique properties may have a unique advantage when it comes to creating memorable guest experiences and why strong storytelling is a cornerstone for your site’s success.
S4 · E27
July 17 · 41 min
'Hotels are the gateway to your city'
In this episode, we speak to Andrew Sanders, general manager of the recently reopened Grand Hotel Leicester, one of the city's most recognisable landmarks and a key part of its ongoing regeneration. Andrew spoke about the process of refurbishing the site and what this opening brings to Leicester, how to balance preserving heritage with catering to the modern guest, the ways in which the hotel celebrates its history and identity and creates special memories for its guests and his approach to leading a passionate team that is part of the hotel’s story.
S4 · E26
July 10 · 49 min
'The magic of making people happy'
In this episode we’re speaking to Philip Steiner, chief operating officer of Vertiq Hospitality Partners. He talks about his experience with the merger of Cycas Hospitality and Vertiq Capital, how his experience as a hotel general manager led him to a senior role in operations, and the surprising things he has had to unlearn during his career.
S4 · E25
July 3 · 25 min
'Create a fan base, not just guests'
In this episode we're joined by Nicolas Leroy, co-founder of Toile Blanche, a hotel resort and contemporary art collection in St Paul de Vence in the South of France. Having started it as an artistic destination with his brothers, Nicolas will share what he has learned about hospitality from an artist’s perspective, how to make art feel intentional and interactive for guests, and the differences between French and British hotel getaways.
S7 · E24
June 26 · 44 min
"The lines between hotels and members' clubs are blurring" - Daniel Kyriakides on the evolution of this model
In this episode we speak to Daniel Kyriakides, a partner at law firm Reed Smith. We discuss why private members’ clubs are experiencing a resurgence and what that means for the future of the hotel sector. From heritage buildings being reimagined as lifestyle destinations to hotels borrowing the experiential playbook of members’ clubs, we discuss how the lines between the two are becoming increasingly blurred, and why global growth is on the horizon for the private members club model. This episode is also brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.
S4 · E23
June 19 · 47 min
Growing a global brand through local success at Wyndham
In this episode we speak to Jackie Brown, regional director, North & West Europe, Wyndham Hotels & Resorts. Jackie spoke about her time at Hilton and the lessons learned across both operations and corporate hospitality, Wyndham's growth ambitions across Europe and the opportunities within the UK market today, balancing global brand standards whilst supporting owner’s individual growth plans and how Wyndham maintains strong partner relationships through transparency and trust. This episode is also brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.
S4 · E22
June 12 · 54 min
Home House: The changing private members' club and art of inclusive exclusivity
In this episode we speak to Andrew Richardson, managing director of private members’ club Home House. Andrew reflects on his background as a chef, and what he learned working across international luxury hospitality markets, how Home House preserves its exclusivity whilst being inclusive, the evolution of the private members' club model and how versatility and adaptability are key to conquering this sector. This episode is also brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.
S4 · E21
June 5 · 42 min
Betting on Manchester: A new chapter for extended-stay hospitality
In this episode we speak to brothers Alex and Adrien Grosjean, young entrepreneurs who have recently acquired The Residence Inn by Marriott Manchester Piccadilly. We discussed the reasons why Manchester’s visitor market is booming, and their decision to invest in this area, why they see extended-stay accommodation as a major opportunity in what is one of the UK's fastest-growing cities, how they plan to enhance their portfolio of hotels, and their advice for the next generation of hospitality disruptors. This episode is also brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.

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