Candid Comms podcast with Rachel Miller

Rachel Miller

Join thousands of communication professionals around the world who turn to The Candid Comms podcast for expert insights, practical guidance and thought-provoking conversations about internal communication and change.

Hosted by Rachel Miller, founder of All Things IC and creator of The MILLER Framework™, the podcast shares proven approaches, real-world lessons and expert perspectives to help communication professionals create greater value for their organisations.

Discover more at www.allthingsic.com and in Rachel's books, Internal Communication Strategy (Kogan Page, 2024) and Successful Change Communication (Kogan Page, 2026).

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20 episodes
Updated Friday

Episodes20

Newest first

Friday · 51 min
A candid conversation with Anne-Marie Lacey S8 E8
Anne-Marie Lacey is a multi-award-winning Chartered PR practitioner, strategic adviser and Senior Lecturer at Newcastle University. She combines real-world experience with evidence-based thinking to develop strategic communicators and strengthen the profession. Her career spans agency, consultancy, in-house advisory and higher education, having worked with organisations in the lifestyle, leisure and entertainment sectors, including some of the world's best-known brands. A CIPR Fellow and recipient of the Sir Stephen Tallents Medal, Anne-Marie has lived the membership journey, spending almost 15 years volunteering across the Institute, from Student Representative to Board Director. Those experiences have given her a unique perspective on the strengths of the Institute and the opportunities to do even more for members. The news was announced this week that she's currently standing for CIPR President-Elect 2027. I've known her for nearly a decade and wanted to give my listeners a chance to find out more about the news and her reasons for putting her hat in the ring. Listen to discover: why she's decided to put herself forward now the role of belonging and relevancy within membership associations her strong views on lobbying and why share of voice and representation matters Thank you for tuning in. Rachel Show notes can be found at allthingsic.com/podcast
July 19 · 40 min
AI for IC featuring Stephen Waddington S8 E7
Stephen Waddington is a professional advisor at Wadds Inc. and PhD researcher at Leeds Business School who supports agencies and in-house teams across a range of management, corporate communications and public relations issues. In this episode of the Candid Comms podcast, Rachel interviews Stephen about his latest book, AI for PR, which has just been published by Kogan Page. He co-edited the book with Ben Verinder and it is out now. Use the code CANDIDCOMMS on the koganpage.com website to save 25% off your order. Thank you for tuning in. Rachel Show notes can be found at allthingsic.com/podcast
May 8 · 10 min
Rachel's book launch speech S8 E6
In this special episode of the Candid Comms podcast, you'll hear the speech Rachel Miller gave at her book launch. She hosted an event on 30 April 2026, to mark the publication of Successful Change Communication: how to inform, involve and inspire employees. Tune in to discover her speech from the night, the story behind the book, the process and her thoughts on communicating change successfully. Signed copies can be purchased via allthingsic.com. Or use the code CANDIDCOMMS on the koganpage.com website to save 25% off your order. Thank you for tuning in.
April 26 · 31 min
The language of change communication S8 E5
In this episode, Rachel examines the language of change communication. From hyperbole and jargon, to the need for clear language choices, listen in while she gets to the heart of the matter. See allthingsic.com/podcast to find the show notes for this episode. Signed copies of Rachel's books can be purchased via her website. Internal Communication Strategy: how to design, develop and transform your organizational communication was published by Kogan Page in 2024. Successful Change Communication: how to inform, involve and inspire employees has just been published by Kogan Page. You can order (unsigned) copies via koganpage.com and use the code CANDIDCOMMS to save 25% at the checkout. Or see the All Things IC website for signed copies. Thank you to Miss Miller for voicing the middle part of this episode. This season of Candid Comms is brought to you by All Things IC. It has been produced by Fynn Gentle. See allthingsic.com/podcast to check out all the episodes and show notes.
April 11 · 29 min
How to organise change communication S8 E4
In this episode, Rachel shares how she organises change communication and reveals her change clusters model. You'll discover what the clusters are, why knowing how many changes you are communicating is crucial and how to organise change in your workplace. See allthingsic.com/podcast to find the show notes for this episode. Signed copies of Rachel's books can be purchased via her website. Internal Communication Strategy: how to design, develop and transform your organizational communication was published by Kogan Page in 2024. Successful Change Communication: how to inform, involve and inspire employees has just been published by Kogan Page. You can order (unsigned) copies via koganpage.com and use the code CANDIDCOMMS to save 25% at the checkout. Or see the All Things IC website for signed copies. Thank you to Miss Miller for voicing the middle part of this episode. This season of Candid Comms is brought to you by All Things IC. It has been produced by Fynn Gentle. See allthingsic.com/podcast to check out all the episodes and show notes.
March 29 · 20 min
Introducing the change communication cloverleaf S8 E3
In this episode, Rachel reveals details of a change communication model she uses with All Things IC's clients. You'll discover what the change communication cloverleaf is, why successful change comms isn't down to luck, and how to use it to analyse and assess your own organisation. See allthingsic.com/podcast to find the show notes for this episode. Signed copies of Rachel's books can be purchased via her website. Internal Communication Strategy: how to design, develop and transform your organizational communication was published by Kogan Page in 2024. Successful Change Communication: how to inform, involve and inspire employees is out on 3 April 2026 in the UK and rest of world and 30 April 2026 in the US. It has been published by Kogan Page. You can order (unsigned) copies via koganpage.com and use the code CANDIDCOMMS to save 25% at the checkout. Thank you to Miss Miller for voicing the middle part of this episode. This season of Candid Comms is brought to you by All Things IC. It has been produced by Fynn Gentle. See allthingsic.com/podcast to check out all the episodes and show notes.
March 17 · 20 min
Introducing Rachel's new book, Successful Change Communication S8 E2
This episode of the Candid Comms podcast focuses on Rachel's new book, which is about to be published. You'll discover the history behind it, how the book came to be and what you can expect. Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication was published in 2024. Successful Change Communication: how to inform, involve and inspire employees is being published by Kogan Page in April 2026. You can order them via your favourite bookstore or find them online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Rachel's books are available to order or pre-order today from your favourite bookshop. Or use the code CANDIDCOMMS via www.koganpage.com to save 25%. Resources: Enhance intranet from Rachel and Jon Miller. See the All Things IC Inner Circle page of Rachel's website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Full show notes can be found at www.allthingsic.com/podcast Useful links: Explore the All Things IC Live website and purchase tickets Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
March 9 · 7 min
Launching season eight of the Candid Comms podcast S8
This episode of the Candid Comms podcast launches season eight. Thank you for tuning in! Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in April 2026. It is available to pre-order today from your favourite bookshop. Or use the code CANDIDCOMMS via www.koganpage.com to save 25%. Resources: Enhance intranet from Rachel and Jon Miller. See the All Things IC Inner Circle page of Rachel's website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Full show notes can be found at www.allthingsic.com/podcast Useful links: Explore the All Things IC Live website and purchase tickets Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Dec 18, 2025 · 5 min
Bonus S7 episode: Happy Holidays 2025 from Rachel
This episode of the Candid Comms podcast marks the end of 2025. Thank you for tuning in this year. Resources in this episode: Enhance intranet from Rachel and Jon Miller. See the All Things IC Inner Circle page of Rachel's website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Or use the code CANDIDCOMMS via Koganpage.com to save 25%. Useful links: Explore the All Things IC Live website and purchase tickets Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Nov 4, 2025 · 11 min
How to join the All Things IC Inner Circle S7 E10
This episode of the Candid Comms podcast is for you if you are a comms leader. Maybe you’re a head of comms, a chief communications officer or senior IC manager. If you are working in such a position, everything you say, everything you write, everything you advise feels up for scrutiny and it often is. Bearing in mind my own experience from working in-house, I know how lonely it can be when you are at the top, when you are the most senior comms person inside your organisation. What’s often missing is a sense of community, a safe space and a confidential sounding board where you can ask for help and test your ideas before going back into your organisation. This is why the All Things IC Inner Circle exists. I launched them in 2020 and have been running cohorts since 2021. Six in-house IC pros and I work together for three months at a time via masterminds and power hours. See the All Things IC Inner Circle page of Rachel's website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Useful links: Explore the All Things IC Live website and purchase tickets Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Oct 23, 2025 · 8 min
What to expect from All Things IC Live S7 E9
I have just released dates for All Things IC Live 2026. Our popular quarterly masterclass and mastermind will be taking place on 11 March, 13 May, 9 September and 9 December 2026. These are in-person days in London, UK and if you are working in-house you're welcome to join us. This latest episode of my Candid Comms podcast looks at what All Things IC Live is, how it works and what you can expect. See the All Things IC Live site to book a ticket, read what your peers think and sign up to join us. Full show notes can be found at www.allthingsic.com/podcast See the All Things IC Inner Circle page of Rachel's website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Useful links: Explore the All Things IC Live website and purchase tickets Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Oct 18, 2025 · 41 min
AI for internal communicators S7 E8
What role does artificial intelligence (AI) play inside organisations? How can we set ourselves up for success? In this podcast episode you'll discover one thing to know, one thing to do and one thing to think about, when it comes to AI implementation and communication. Full show notes can be found at www.allthingsic.com/podcast See the All Things IC Inner Circle page of Rachel's website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Oct 6, 2025 · 25 min
What format should an internal communication strategy be? S7 E7
Do you need to write an internal communication strategy? If you're not sure where to start, or the format it needs to be in, you're in the right place. In this podcast episode you'll discover one thing to know, one thing to do and one thing to think about, when it comes to creating an IC strategy. Full show notes can be found at www.allthingsic.com/podcast See the All Things IC Inner Circle page of Rachel's website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Sep 26, 2025 · 20 min
The power of peers S7 E6
This episode examines peers and why they matter for internal communication. You'll discover one thing to know, one thing to do and one thing to think about. Rachel discusses why having a strong peer network matters for IC professionals. She also analyses opportunities for peers inside organisations and why they are beneficial. Full show notes can be found at www.allthingsic.com/podcast See the All Things IC Inner Circle page of her website to find out more about the next cohort: https://www.allthingsic.com/1-2-1/the-all-things-ic-inner-circle/ Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Sep 19, 2025 · 20 min
Why relevancy matters for internal communication S7 E5
What is relevancy? Why does it matter for internal communication? Rachel has examined this topic in this episode of the Candid Comms podcast. Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Sep 5, 2025 · 18 min
Who should write an internal communication strategy? S7 E4
Who should write an internal communication strategy? Does it have to be the most senior comms pro? What inputs should you use? Rachel has discussed this topic in detail in this episode of her Candid Comms podcast. Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Use the code CANDIDCOMMS to remove 25% at the checkout. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Sep 4, 2025 · 39 min
Internal comms during a crisis, featuring Alison Arnot S7 E3
Why is internal communication important during an organisational crisis? Rachel welcomes Alison Arnot to the Candid Comms podcast. Alison is an award-winning consultant, trainer, speaker and author with over 25 years' experience in PR, internal communication and crisis communication. Based in Scotland and working globally, she is a specialist in internal crisis communication preparedness and training, and author of Internal Communication in Times of Crisis: How to secure employee trust, support and advocacy in crisis situations. During this interview, Rachel and Alison discuss what crisis comms is, how to reduce harm and the crucial role of internal communication. Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. You can save 25% off any Kogan Page book via koganpage.com using the code CANDIDCOMMS. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Sep 4, 2025 · 27 min
How to build a business case for comms investment S7 E2
Do you need to build a business case for investment in your internal communication? Perhaps your internal communication team needs to expand, or your channels need refreshing. If you need to write a business case, you're in the right place. Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. You can save 25% off any Kogan Page book via koganpage.com using the code CANDIDCOMMS. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Sep 4, 2025 · 18 min
Launch episode - season seven
Welcome to the Candid Comms podcast. This show launches season seven. In this episode, you'll discover what's coming up in this season. Rachel also shares news about her trip to Australia in September 2025. Full show notes can be found at www.allthingsic.com/podcast Order Rachel's books Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.
Dec 19, 2024 · 1 min
Bonus episode: Happy Holidays 2024
This bonus episode of the Candid Comms podcast closes out the year. Thank you to my guests, my team and Producer Fynn Gentle for all your support and encouragement in 2024. Candid Comms will be back in 2025, thank you for tuning in, Rachel. Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. All show notes: allthingsic.com/podcast. Rachel's All Things IC website, featuring 1800 free blog posts. All Things IC Online Masterclasses, where you can enrol in training. Find Rachel on Instagram @rachelallthingsic or LinkedIn. Thank you for stopping by, Rachel Miller, Founder, All Things IC.