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XTraw AI: Machine Learning and AI Applications · June 12 · 54 min

#181 From Customer Support to Customer Intelligence

What happens when AI moves from customer support automation to true customer intelligence? In this Season 19 kickoff episode of XTrawAI, Raghu Banda speaks with Italo Belandria, Head of Customer – Americas at Ringover, about how AI is reshaping customer operations, omnichannel communication, and customer success. How AI is helping customer teams become more proactive and data-driven Why automation still needs empathy and the human touch How Ringover is bringing communication, insights, and performance visibility together You can reach @ Italo Belandria My LinkedIn @ Raghu Banda Our Website @ XTraw AI

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What happens when AI moves from customer support automation to true customer intelligence?

In this Season 19 kickoff episode of XTrawAI, Raghu Banda speaks with Italo Belandria, Head of Customer – Americas at Ringover, about how AI is reshaping customer operations, omnichannel communication, and customer success.

  • How AI is helping customer teams become more proactive and data-driven
  • Why automation still needs empathy and the human touch
  • How Ringover is bringing communication, insights, and performance visibility together

You can reach @ Italo Belandria

My LinkedIn @ Raghu Banda

Our Website @ XTraw AI

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