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Within the Trenches · Wednesday · 54 min

Within the Trenches Ep 676

Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role Lessons in leadership and mentorship from over 40 years in the industry Strategies for supporting new dispatchers and building resilience on the team Addressing challenges like burnout, low staffing, and the importance of a supportive work culture Why public education and community engagement are essential for the future of 911 If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

0:00-54:38
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Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota.

This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

  • The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role

  • Lessons in leadership and mentorship from over 40 years in the industry

  • Strategies for supporting new dispatchers and building resilience on the team

  • Addressing challenges like burnout, low staffing, and the importance of a supportive work culture

  • Why public education and community engagement are essential for the future of 911

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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