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What the Tech · Dec 18, 2025 · 7 min

From Process to Progress: The Foundations of Operational Maturity

In this episode, FIT’s Chief Operating Officer Ali Tubbs Amato discusses the importance of starting to document your processes from your current state with VP of Client Partnerships, Becky Cross. Ali emphasizes that everyone has to start somewhere, and it's crucial to begin with what you know and gradually build upon it. There's no need for perfection or extensive backtracking. By starting today, you can continue to refine and grow your documentation over time.

0:00-7:15

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In this episode, FIT’s Chief Operating Officer Ali Tubbs Amato discusses the importance of starting to document your processes from your current state with VP of Client Partnerships, Becky Cross. Ali emphasizes that everyone has to start somewhere, and it's crucial to begin with what you know and gradually build upon it. There's no need for perfection or extensive backtracking. By starting today, you can continue to refine and grow your documentation over time.