Why can't utilities innovate?

This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.volts.wtf/subscribe When it comes to innovative new grid technologies, every utility wants to be the third in line to try them. None of them want to be the first to take risks and iron out new processes. That's one reason grid-enhancing technologies, better software, and smarter internal procedures stay stuck in pilot purgatory, even as the industry faces the biggest buildout since rural electrification. PG&E's Quinn Nakayama and Microsoft's Hanna Grene discuss what's actually blocking utility innovation — and Quinn offers a novel proposal for paying someone to go first. Chapters: 00:00 – Introduction 03:44 – Why grid-enhancing technologies stall in the US 07:54 – Selling grid software into utilities: what goes wrong 11:08 – From a pipes-and-wires company to a technology company 12:38 – Pilot program hell and the last 30 percent 15:04 – Innovation as a bolt-on, and the three muscles 17:47 – The digital spine, data quality, and smart meters 23:56 – Org chart versus work chart 25:09 – Strategy, structure, people, process, technology 29:24 – Build, buy, and the ecosystem skill set 36:15 – Data leakage, shadow AI, and paying twice 41:12 – Why utility product cycles run five to seven years 46:27 – Human in the loop, and EPRI's SAFERai.power 49:06 – Advanced market commitments and the kingmaker problem 53:22 – EPIC, and whether software counts as infrastructure 01:00:05 – The CapEx incentive problem and final advice 1:04:34 – Digital Infrastructure as Capital Spend 1:06:53 – Final Advice