transcript
show notes
We often build systems as if everyone will always be focused, rested, careful, and thinking clearly.
They won't.
People forget.
People misunderstand instructions.
People get distracted.
People rush.
People make assumptions.
And sometimes, they make the exact mistake that everyone assumed would never happen.
Plan for Predictable Human Error explores why good systems shouldn't depend on perfect people.
Human error isn't always a character flaw.
Sometimes it's a predictable part of being human.
That's why strong systems include safeguards.
A reminder before an important deadline.
A checklist before a critical procedure.
A confirmation before an irreversible action.
A second set of eyes when the consequences are significant.
A default setting that makes the safer choice easier.
The goal isn't to eliminate human error completely.
That's impossible.
The goal is to make mistakes less likely, less severe, and easier to catch.
This applies everywhere.
Engineering.
Medicine.
Aviation.
Business.
Technology.
Relationships.
Even your personal routines.
If you know you're likely to forget something when you're tired, don't rely on memory.
If you know you're impulsive when you're angry, create a rule before the anger arrives.
If you know you procrastinate when a task feels overwhelming, make the first step smaller.
Good planning doesn't ask, "What would happen if everyone did everything perfectly?"
It asks:
"What happens when someone makes the obvious human mistake?"
Then it builds around that reality.
You don't need to become perfect.
You need systems that are strong enough to work when you're not.
Design for the person you actually are—not the person you hope you'll always be.
Plan for Predictable Human Error.
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