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What does it actually mean to lead a presidency with purpose? And what does a year at the top of your profession teach you about the sector you love?
In episode 237 of the Social Housing Round Table, Matt Baird welcomes back Julie Haydon, President of the Chartered Institute of Housing, almost a year on from her first appearance on the platform. When Julie last joined the conversation, she was just beginning her presidential year. This time, she is reflecting on what that year has actually looked and felt like from the inside.
Julie's presidency has been built around a single theme: resilience. Not resilience as a buzzword or a motivational slogan, but as a genuine and pressing need within a sector that is asking more of its people than ever before. Frontline housing professionals are navigating financial hardship, domestic abuse, mental ill health, ASB, and increasing regulatory complexity — often carrying the emotional weight of those interactions long after the working day has ended. Julie's argument, rooted in her own personal experience and her work in NLP and organisational leadership, is that resilience is not something individuals should be left to find for themselves. It is something organisations have a responsibility to actively build.
The conversation covers what the presidency has demanded of Julie personally, the moments that have stayed with her, and the real-world impact the campaign has had — including a story of a construction industry leader who took the conversation back to his board and introduced a new wellbeing strategy as a direct result. It also explores some of the harder questions the sector keeps circling: whether the stick and carrot balance is right in how organisations approach staff and residents, the pressure that regulatory changes and mergers are putting on people at every level, and what it will take to shift the stigma that still clings to social housing as a profession and a tenure.
Julie's closing message is a generous one. Resilience is not something to leave to individuals to find for themselves. Strong organisations create resilient people. Supportive leaders create resilient teams. And resilient teams deliver better outcomes for everyone.
Big thank you to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
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