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THE NEW WORK PLAYBOOK · July 16 · 14 min

Listen to Understand

The Reflection Episode on Deep Listening In this episode: A difficult conversation played twice, once with a manager who performs all the right listening moves and misses what matters, and once with a manager who listens to understand. Why the difference between them comes down to intention, not technique. Practice one, the intention check: catching the competing goals that quietly run a conversation before it starts. Practice two, four moves for asking better questions: open instead of leading, what instead of why, the three-second pause, and the follow-up. How both practices build deeper listening, and stronger connection, at work and beyond it. Connect with me: LinkedIn Instagram Website Sources: Brooks, A. W., and John, L. K. The Surprising Power of Questions. Harvard Business Review, May–June 2018. Schein, E. H. Humble Inquiry: The Gentle Art of Asking Instead of Telling. Berrett-Koehler, 2013. Eurich, T. What Self-Awareness Really Is (and How to Cultivate It). Harvard Business Review, 4 January 2018. Covey, S. R. The 7 Habits of Highly Effective People. Free Press, 1989. Episodes referenced: The Talking Reflex

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The Reflection Episode on Deep Listening

In this episode:

  • A difficult conversation played twice, once with a manager who performs all the right listening moves and misses what matters, and once with a manager who listens to understand.
  • Why the difference between them comes down to intention, not technique.
  • Practice one, the intention check: catching the competing goals that quietly run a conversation before it starts.
  • Practice two, four moves for asking better questions: open instead of leading, what instead of why, the three-second pause, and the follow-up.
  • How both practices build deeper listening, and stronger connection, at work and beyond it.

Connect with me: LinkedIn

Instagram

Website

Sources: Brooks, A. W., and John, L. K. The Surprising Power of Questions. Harvard Business Review, May–June 2018. Schein, E. H. Humble Inquiry: The Gentle Art of Asking Instead of Telling. Berrett-Koehler, 2013. Eurich, T. What Self-Awareness Really Is (and How to Cultivate It). Harvard Business Review, 4 January 2018. Covey, S. R. The 7 Habits of Highly Effective People. Free Press, 1989.

Episodes referenced: The Talking Reflex

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