The Mindful Marketing Podcast (Formerly Known As The Savvy Social Podcast)

How to Deal with Customer Complaints or Negativity Online

Jun 7, 2018 · 11 min · 19.4 MB

0:00-11:34

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Did you get a customer complaint or a negative comment on your social media account? Before you delete it, you need to listen to this episode to understand how to navigate this sensitive situation.

Today's show covers:

How to know if you should delete a negative comment
How quickly you should respond to a customer complaint online
What to do if it's your fault
What to do even if it's NOT your fault
How to prepare for future complaints or negative comments
And more!

Join the waitlist for the Savvy Social School: http://savvysocialschool.com

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Find more episodes of the Savvy Social Podcast on the website: http://savvysocialpodcast.com

Music by Alexey Anisimov