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The Make it Big Podcast · Feb 13, 2025 · 28 min

NRF 2025: Transforming the Customer Experience

At NRF this past January, 40,000 retailers, ecommerce experts, and commerce leaders gathered in New York to discuss the latest technologies and trends in the industry. This episode is a recording of our session at the conference, Transforming the Customer Experience. Our Director of Product Marketing sat down with BigCommerce partner Vercel, longtime BigCommerce customer UPLIFT Desk, and our very own Vice President of B2C Commerce to discuss customer experience, composability with our new storefront Catalyst, and how important it is to have the right tools to stay agile and stay ahead of the competition.

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At NRF this past January, 40,000 retailers, ecommerce experts, and commerce leaders gathered in New York to discuss the latest technologies and trends in the industry. This episode is a recording of our session at the conference, Transforming the Customer Experience. Our Director of Product Marketing sat down with BigCommerce partner Vercel, longtime BigCommerce customer UPLIFT Desk, and our very own Vice President of B2C Commerce to discuss customer experience, composability with our new storefront Catalyst, and how important it is to have the right tools to stay agile and stay ahead of the competition.

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