0:00-17:51
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Severe winter weather impacted a lot of airlines this holiday season. But only one canceled more than 70% of its flights: Southwest. WSJ’s Alison Sider explains how the airline found itself at the center of one of the worst travel breakdowns in years.
Further Reading:
-How Southwest Airlines Melted Down
-Southwest Says It Maintains Normal Schedule as Airline Processes Bags, Refunds
-Southwest Airlines Cancellations Continue
Further Listening:
-While Airlines Shrink, Southwest Goes Big
-How One Airline Sees the Future of Flying
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