Good customer support

Herman shares a frustrating experience with a major South African bank's customer support maze, sparking a broader discussion about what separates good customer service from bad. The hosts explore how company size, technical debt, and leadership priorities shape support experiences, and share their own approaches to handling customer issues in their products. Feedback, comments and questions: Feedback Form Some of the topics discussed in this episode of the Idea Roastery: Customer support design Banking and fintech Building trust with users Thanks for listening, we're available on the following platforms: The Idea Roastery Apple Podcasts: The Idea Roastery Spotify: The Idea Roastery YouTube: @theidearoastery For more from us: Herman: https://herman.bearblog.dev Jason: https://www.jforte.me