2562: The Back Office Automation Every Practice Owner Should Understand

On today's episode, Dr. Mark Costes sits down with Seth Hampson, Head of Customer Experience at Lassie, to explore how AI is changing the way dental practices manage revenue cycle operations. Seth shares how his background in financial technology led him into dentistry, where outdated insurance systems, paper EOBs, manual posting, and overwhelmed billing teams continue to create major bottlenecks for practice owners. He explains how Lassie is using AI agents to automate payment posting, retrieve EOBs, support free direct deposit setup, reconcile payments, and help practices reduce the time and stress tied to insurance AR. Mark and Seth also discuss the future of claim filing, eligibility verification, patient billing, in-house versus outsourced billing, and why practice owners should be thinking intentionally about how AI will shape operations, scalability, and patient experience in the years ahead. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.lassie.ai https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast