Solving Healthcare's Passwordless Problem

Passwordless authentication sounds like a solved problem, until you try to roll it out across a hospital full of shared clinical workstations. In this episode, host Sandy Vance sits with Dawud Gordon, Ph.D. Founder & CEO at Twosense.AI, to unpack why passwordless projects in healthcare so often stall out and what it actually takes to get them across the finish line. Dawud explains how continuous, invisible authentication powered by behavioral biometrics can eliminate passwords for clinicians without adding friction to patient care, and why the real risk in shared workstation environments isn't malicious hackers but accidental session sharing between coworkers. He also shares hard numbers from a 90-day passwordless deployment at a top 10 U.S. health system, including an 89% drop in login failures and a 79% drop in password-related help desk tickets across 17,000 users. The conversation closes with a look ahead at the next frontier of identity security: verifying not just human users, but the AI agents acting on their behalf. In this episode, they talk about: Why compliance is finally forcing health systems to ditch passwords for clinical staff Why passwordless projects stall: what works in the back office breaks on shared clinical workstations How Twosense.AI makes authentication fully passive and invisible using behavioral biometrics The real risk isn't hackers; it's accidental session sharing between clinicians "Is this really you?" A one-click fix that replaces a full compliance investigation The case study: 17,000 users, 90 days, 89% fewer login failures, 79% fewer help desk tickets, 100% of sessions protected How the rollout happened passively in the background, with zero change management pain Building an AI native security product, from research prototype to enterprise scale The next frontier: verifying AI agents, not just humans, on a user's session Twosense.AI's new SSF/CAEP support for broadcasting identity risk across the enterprise Dawud's advice: design for clinical and non-clinical together, and win over your loudest skeptics A Little About Dawud: Dawud Gordon, Ph.D., is the CEO and Co-Founder of Twosense, a cybersecurity company revolutionizing identity security through continuous, invisible authentication. An award-winning researcher with a doctorate in Computer Science from the Karlsruhe Institute of Technology, Dawud leverages deep expertise in machine learning and behavioral biometrics to solve the friction of traditional Multi-Factor Authentication (MFA). Under his leadership, Twosense has developed a platform that automates security challenges on behalf of users, successfully securing millions in venture funding and key partnerships with organizations like the U.S. Department of Defense. His work bridges the gap between rigorous academic research and scalable enterprise solutions, transforming how organizations protect their infrastructure without compromising user experience. Driven by a vision to make security effortless, Dawud is defining the future of passive identity verification for the modern workforce.