Evolving an EBC to a CIC (HPE)

Revolutionizing Customer Engagement: AI, Innovation & Human Connection with Daniel Sherill of HPE In this episode of The B2B Engagement Podcast, Gavin Finn is joined by Daniel Sherill, Director of NA Strategic Customer Engagements at HPE, to explore the evolution of customer experience in B2B. Daniel shares his transition from exclusive Executive Briefing Centers (EBCs) to inclusive Customer Innovation Centers (CICs)—creating immersive, collaborative, and personalized interactions. Key topics include: How AI-driven insights and interactive technologies enhance customer engagement The shift from traditional briefing centers to dynamic, customer-focused innovation hubs Strategies for fostering human-to-human connections in both physical and virtual formats The role of data-driven personalization in elevating B2B customer experiences How businesses can create impactful, interactive engagements for deeper relationships Tune in for expert insights on AI, customer engagement, and the future of B2B interactions. Discover how Kaon helps B2B companies transform engagement strategies: Visit kaon.com