The Art of Communication
Difficult Conversations
Apr 21, 2022 · 20 min · Season 1 · Episode 24 · 14.8 MB
0:00-20:32
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Difficult Conversations.
We all have to have them. Most of us dread them and some of us put them off. How can we make them less difficult and less awkward? Robin Kermode and Sian Hansen answer these and other 'difficult' questions. The conclusion? More voice, less emoji! Join them for another fun episode.
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- 0:00Introduction to Difficult Conversations
- 3:13Setting the Right Environment
- 5:30Preparing Yourself Mentally
- 8:45Effective Listening Techniques
- 12:44Delivering Difficult News
- 16:36Creating Win-Win Outcomes
- 19:41Final Thoughts and Takeaways