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The AI Revolution Show · August 7 · 32 min

When Agents Outnumber Humans 3 to 1 — Jay Hack, Head of AI at ClickUp

Agents outnumbering humans 3 to 1 sounds like a future state. At ClickUp, it is already the baseline, and Head of AI Jay Hack thinks the real ratio is closer to 10 to 1. Jay Hack founded CodeGen, one of the earliest coding agent companies, before it was acquired by ClickUp. Jay now leads AI across the entire platform. With hundreds of thousands of workspaces running agents today, Jay shares how ClickUp governs agents using the same permission model as human employees, why process mining is the most underrated first step for any company getting started, and what it actually takes to drive adoption bottom-up inside a large organisation. In this episode, we explore: (02:02) How Jay built CodeGen as a coding agent before the term existed (05:20) Why ClickUp's unified data model solved CodeGen's biggest technical blocker (09:38) The three-stage hierarchy of agent adoption Jay recommends to every company (13:01) Process mining: letting an agent identify what you should automate first (20:25) How ClickUp governs agents using the same permissions model as human employees (22:57) Jay on the lump of labour fallacy and why ClickUp is still hiring aggressively (25:34) The one thing Jay got wrong: how fast agent capabilities would actually move (28:57) The single action any company can take this week to start with agents The AI Revolution Show is the intelligence podcast for B2B software founders navigating the platform shift, the founders building through it, and the founders already on the other side. Hosted by Alex Theuma, founder of Shift AI Events. Subscribe so you don't miss the next episode.

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Agents outnumbering humans 3 to 1 sounds like a future state. At ClickUp, it is already the baseline, and Head of AI Jay Hack thinks the real ratio is closer to 10 to 1.

Jay Hack founded CodeGen, one of the earliest coding agent companies, before it was acquired by ClickUp. Jay now leads AI across the entire platform. With hundreds of thousands of workspaces running agents today, Jay shares how ClickUp governs agents using the same permission model as human employees, why process mining is the most underrated first step for any company getting started, and what it actually takes to drive adoption bottom-up inside a large organisation.


In this episode, we explore:

(02:02) How Jay built CodeGen as a coding agent before the term existed

(05:20) Why ClickUp's unified data model solved CodeGen's biggest technical blocker

(09:38) The three-stage hierarchy of agent adoption Jay recommends to every company

(13:01) Process mining: letting an agent identify what you should automate first

(20:25) How ClickUp governs agents using the same permissions model as human employees

(22:57) Jay on the lump of labour fallacy and why ClickUp is still hiring aggressively

(25:34) The one thing Jay got wrong: how fast agent capabilities would actually move

(28:57) The single action any company can take this week to start with agents


The AI Revolution Show is the intelligence podcast for B2B software founders navigating the platform shift, the founders building through it, and the founders already on the other side. Hosted by Alex Theuma, founder of Shift AI Events. Subscribe so you don't miss the next episode.

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