Turn Problem Resolution Into a Positive Experience

Show Notes: In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience – to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one. Find Bente Vollan | LinkedIn Find Oliver Huschke | LinkedIn Learn more about SAP Services and Support Additional Downloads: Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve? Your entrance channel to us: sap_changemakers@sap.com