Episode 82: What's the Best Personality to be a Waiter?

What kind of personality do you need to be a good waiter/waitress? In a previous episode we talked about the tactics: touching customers, drawing smiley faces on bills, crouching down to the customer's level, etc. But these strategies don't always work, so what kind of person do you need to be? We find out in this episode as we explore the personality trait called the Self-Monitoring personality.