It’s Not What You Say!

I was recently digging through some old airline paperwork and came across a delightful booklet from my old airline entitled Cabin Address from the Flight Deck – briefing notes and suggestions. The booklet is more than 20 years old so the content might, on occasions, fail to reflect current sensitivities but I thought it worth digging into so that I could share some of its suggestions with you.

 

 

 

 

Images with kind permission of cartoonist Capt John Reed AKA Figment.