Outliers -- Malcolm Gladwell
Mitigated Speech and Crew Resource Management
Aug 18, 2025 · 10 min · Season 7 · Episode 4 · 4.8 MB
0:00-10:01
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Mitigated speech refers to how people soften or sugarcoat their speech, especially when addressing authority; overcoming it is a foundation of modern crew resource management (CRM) and aviation safety.
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