0:00-6:02
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Taco Bell has expanded its AI powered drive thru ordering system to nearly 900 restaurants across the United States.
Chris Walton is joined by Shelley Huff and Chris Niesen to discuss whether voice AI has finally reached mainstream adoption. They explore why Yum! Brands has taken a thoughtful approach to implementation and how AI could improve both the customer experience and restaurant operations.
▶️ Watch the full Fast Five episode here: https://youtu.be/-F7f2EFXG9k
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- 0:00Chapter 1
- 0:18Advancements in Taco Bell's AI Technology
- 1:27The Rollout of Voice AI in Fast Food
- 4:00The Role of AI in Drive-Thru Operations
- 4:36Transitioning to Customer Experience in AI Deployment
- 5:36The Impact of AI on Customer Service and Employee Experience