Workspace Unwired: From space to service

In this episode of Workspace Unwired, BCO chief executive Samantha McClary is joined by Tobi Crosbie, founder and chief executive of Making Moves, to explore how occupier expectations are reshaping the office market.

From building his business from scratch to advising clients across London, Crosbie shares candid insights into what today’s organisations really want from their workplaces and why.

The conversation highlights a clear shift in how office decisions are made, with C-suite leaders now more directly involved in shaping spaces that drive productivity, attract talent and reflect company culture. As hybrid working continues to evolve, Crosby explains why the traditional open-plan office is being rethought in favour of more flexible, human-focused environments.

Ultimately, this episode paints a picture of an industry adapting quickly, where experience, design and service matter more than ever in creating workplaces people genuinely want to return to.

Listen in for key insights on why:

• The occupier is firmly in control: Decision-making has shifted to the C-suite, with a sharp focus on productivity, culture and employee experience.

• Workplace design is becoming more human: There’s a growing demand for quieter, more flexible environments alongside collaborative space.
• Service and experience now rival location: Inspired by serviced offices, occupiers expect higher-quality, hospitality-style environments across all building types.

Enjoy!