Improving Agent Reliability with Reinforcement Learning with Deniz Birlikci

A system that succeeds once is a demo. A system that succeeds every time is a breakthrough. Dr. Danielle Perszyk sits down with AI researcher Deniz Birlikci from Amazon's AGI Lab to explore how reinforcement learning (RL) is transforming AI agents from impressive demos into dependable tools that work consistently in real-world environments. Danielle and Deniz discuss why reliability, not accuracy, is the true bottleneck for web agents, the critical role of a robust verification system, failure models that RL attempts to fix, and the extraordinary complexity of orchestrating live browsers with perception and actuation stacks. Discover how RL is building the foundation for agents that can handle complex workflows reliably alongside humans.