Building Trust Through Communication

In this episode of Inside Roswell, Mary Robichaux is joined by Matt Holmes, the City of Roswell’s new Communications and Engagement Director, to discuss the critical role communication plays in building trust, transparency, and community connection. The conversation explores how the Communications and Engagement Department supports residents every day through social media, emergency communications, media relations, public information, and digital services. Matt also shares how the City coordinates communication efforts during severe weather, large community events, and Emergency Operations Center activations to help keep residents informed and safe. The episode also highlights Roswell’s recently launched website, ongoing ADA accessibility initiatives, and the City’s commitment to improving how residents access information and engage with their local government. Viewers and listeners will gain insight into the strategy, responsiveness, and teamwork behind the City’s communication efforts—and what residents can expect moving forward.