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Artwork for Ideas
Ideas · September 10 · 54 min

Human emotion behind AI chatbot design

Behind every great chatbot are many human workers making decisions on how those chatbots behave and evolve. Recent PhD graduate Noah Khan has been observing these workers and shares his findings on their emotions and motivations as they design and build AI entities that communicate with users — influencing our own emotions and outlooks.

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Behind every great chatbot are many human workers making decisions on how those chatbots behave and evolve. Recent PhD graduate Noah Khan has been observing these workers and shares his findings on their emotions and motivations as they design and build AI entities that communicate with users — influencing our own emotions and outlooks.