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Human Services Change Makers · September 2 · 38 min

Frank Alexander - Some Systems Work Better Together

Frank Alexander, deputy director of Boulder Housing Partners, joins Dr. Deb and Kelly to talk about taking a systems-level approach to hyper-local issues in human services. Frank spoke about how his experience in housing assistance taught him about the way human services systems can utilize data to improve outcomes. He also describes the way those systems often fail the people they serve, and specifically how the overuse of investigations as a tool can erode trust. Before his current role at BHP, Frank built a career working in housing and human services at different levels, including more than 15 years leading the programs in Boulder county, Colorado and more than a year in national leadership at Casey Family Programs. He has received awards for his work by the American Public Human Services Association (APHSA) and Casey Family Programs, and under his leadership Boulder County Housing and Human Services won more than 60 other awards for outstanding service. Human Services Change Makers is a podcast by Human Services Group. For more information about HSG, or to get in touch, go to https://www.humanservicesgroup.com, or email Deb Shropshire (Deb@HSGadvance.com) or Kelly Harder (Kelly@HSGadvance.com).

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Frank Alexander, deputy director of Boulder Housing Partners, joins Dr. Deb and Kelly to talk about taking a systems-level approach to hyper-local issues in human services. Frank spoke about how his experience in housing assistance taught him about the way human services systems can utilize data to improve outcomes. He also describes the way those systems often fail the people they serve, and specifically how the overuse of investigations as a tool can erode trust. 

Before his current role at BHP, Frank built a career working in housing and human services at different levels, including more than 15 years leading the programs in Boulder county, Colorado and more than a year in national leadership at Casey Family Programs. He has received awards for his work by the American Public Human Services Association (APHSA) and Casey Family Programs, and under his leadership Boulder County Housing and Human Services won more than 60 other awards for outstanding service.

Human Services Change Makers is a podcast by Human Services Group. For more information about HSG, or to get in touch, go to https://www.humanservicesgroup.com, or email Deb Shropshire (Deb@HSGadvance.com) or Kelly Harder (Kelly@HSGadvance.com).

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